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Scoop Insurance Reviews 

580
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 366 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally knowledgeable, friendly, and patient when guiding them step-by-step through the entire policy setup process. People deeply appreciate the transparent communication, efficient service, and the impressive financial savings they receive on their home and automobile insurance coverage. However, some customers also noted unexpected price increases, extra fees, and frustrating discrepancies between initial online quotes and final premium costs. A few reviewers additionally reported poor customer service experiences, mentioning difficulties when trying to resolve billing mistakes or reach management for assistance.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are consistently... See more

Service

Consumers find service to be positive and consistently report helpful, professional, and efficient... See more

Price

People report positive experiences with price, often highlighting significant savings and affordable coverage... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth and stress-free process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

The were friendly,patient and never felt pressured or rushed to make decisions. And was happy that they were easy to reach or replied back quickly for any concerns


4.4

Excellent

TrustScore 4.5 out of 5

580 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(580)

367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was speaking with Joshua and he is…

I was speaking with Joshua and he is amazing and got me a way cheaper insurance plan from what I was paying before on top of that. I also got a tenant insurance plan offer for half the price of what I was paying for just insurance. It’s awesome and thank you guys so much. I am so happy to be with you guys and hope to be with you guys for years to come, God bless.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing sales broker

The Sales Broker Alexandra Lawrence is who took care of me during my switch from allstate to CAA insurance. She found me the best rates and met my concerns with understanding and worked hard to find solutions for me.
There were some issues getting me insurance under the correct address for property. She and her manger did an amazing job finding solutions. Alex is an amazing sales broker. Scoop is lucky to have such a dedicated employee. She exceeded my expectations and went above and beyond. Not only is she good at her job but she is the most relatable and down to Earth sales broker I've ever spoken with. Give her a raise! It is because of Alex I stuck with scoop!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I was given honest advice up front on…

I was given honest advice up front on how I can save on my insurance premium. The lady was fabulous. My quote covered all the items better than competitor at a reasonable and substantially less price. As a CAA member you also get a discount.

February 23, 2026
Unprompted review
Rated 3 out of 5 stars

Great rates, some imperfections

Of course the rates were better but I need to address two things, first was that my broker made numerous mistakes when preparing the draft and the second one is that even though it’s been five days from signing (3 business days) I haven’t received my pink slip. If they were faster and more accurate it could’ve been a 5 star review

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great broker

My experience with the broker was fantastic.She helped me find the best route as well as worked with me.When I was unable to sign on a specific day called me back on the day that I asked and jumped through a bunch of hoops to keep me happy super, please.Thank you

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

the agent and company were very…

the agent and company were very understand and helpful, as well as accommodating. Not to mention that some how I'd recieved a 12$ lower rate the. the one recieved over the online quote comparison website which had me quite pleased although I was already content with the quote I'd first been provided, but had also put in the provision that the coverage was able to be provided the same day of signing with the company so I could be able to pick up the vehicle that same day - that being if I were able to actually able to register the car that day which I was more then thankful they were willing to assist on. Although, sadly that was not the case at the time but they did still do their absolute best to do what they could to make sure it ma have been able to happen if I had have.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

had a great experience with Scoop…

had a great experience with Scoop Insurance. When no one else was able to help me get my vehicle insured, Zeelia stepped in and made the process smooth and stress-free. She explained everything clearly and worked quickly to get me the right policy. I truly appreciate her professionalism and support. Highly recommend Scoop Insurance to anyone looking for reliable and efficient service.

February 27, 2026
Unprompted review

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