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Scoop Insurance Reviews 

577
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 366 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally knowledgeable, friendly, and patient when guiding them step-by-step through the entire policy setup process. People deeply appreciate the transparent communication, efficient service, and the impressive financial savings they receive on their home and automobile insurance coverage. However, some customers also noted unexpected price increases, extra fees, and frustrating discrepancies between initial online quotes and final premium costs. A few reviewers additionally reported poor customer service experiences, mentioning difficulties when trying to resolve billing mistakes or reach management for assistance.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are consistently... See more

Service

Consumers find service to be positive and consistently report helpful, professional, and efficient... See more

Price

People report positive experiences with price, often highlighting significant savings and affordable coverage... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth and stress-free process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

The were friendly,patient and never felt pressured or rushed to make decisions. And was happy that they were easy to reach or replied back quickly for any concerns


4.4

Excellent

TrustScore 4.5 out of 5

577 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(577)

364 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly

Honestly , I had no idea why my insurance changed years ago, it took talking with 1 of your agents to figure it out. Then , said agent managed to clear it up. I mean , so.ething my old agent could have done over the years but didnt .
So ya I feel I scored.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Spoke to lady at scoop insurance

Spoke to lady at scoop insurance, this lady tone was very judgemental that I started having anxiety and panic. I told her I forgot some details and she has the audacity to say "I don't forget anything " , good for you, AI. We are human and can forget things and you don't know what the person in the other line is, I have anxiety and keep forgetting things, it is an issue? Wow I never felt judged in my life. I forgot her name however it happened today March 11th around 5pm and I am sure all calls are recorded.
You mentioned robot, the lady i spoke to was a human being acting with feeling m.

March 9, 2026
Unprompted review
Scoop Insurance logo

Reply from Scoop Insurance

Hi Hala, thanks for taking the time to share your feedback. We would like to help you resolve this issue. To allow us to better assist you, please reach out to us directly at customersolutions@scoopinsurance.ca. We are committed to addressing your concerns. Please note our newly implemented RatesBot Voice Assisstant are still under improvement and may causing the issue you are facing. We sincerely apologize for the experience you had.

Rated 5 out of 5 stars

Amazing customer service !!!

The young man that called me was amazing...he took his time and explained everything and answered all my questions. He did a great job finding me the best deal possible.... thank you again for an amazing experience

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

The first thing is this company is so caring and helpful

The first thing is this company is amazing with helping and explaining things in great detail. I just called and spoke to a lady by the name of Sarah, wow so kind and helpful, felt like we could of talked for hours. Sarah went into great detail to get my proper bank information and explain how the first payments work. Thanks again Sarah, scoop needs more people like you.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, the agent helped me on every way possible. Made things easy and understandable, the agent explained everything well and did the best he could to get the right quote. Thank you

March 3, 2026
Unprompted review
Rated 4 out of 5 stars

the process was fairly quick and Ali…

the process was fairly quick and Ali helped a lot. i had a couple of different quotes but scoop was able to get me insurance and information that was needed. I would recommend scoop to others looking for insurance with a timeline.

March 3, 2026
Unprompted review

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