Banner for Scoop Insurance

Scoop Insurance Reviews 

579
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally knowledgeable, patient, and thorough when explaining all policy details, coverage options, and personal recommendations. Consumers note that the helpful agents make the entire setup process very smooth and fast while successfully securing significant financial savings on their insurance rates. However, some people mentioned unexpected rate increases and sudden negative changes to their initially provided quotes after finishing the coverage process. Some reviewers were not happy with the communication, noting ongoing difficulties reaching helpful resolutions or receiving prompt follow-ups from the customer support agents.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are consistently... See more

Service

Consumers find service to be positive and consistently report helpful, professional, and efficient... See more

Price

People report positive experiences with price, often highlighting significant savings and affordable coverage... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth and stress-free process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

After I have coverage with a company by over 10 years I found, Scoop Insurance. My save is a good 20% for Home and 2 cars. I recomend Scoop Insurance, they know very well they bussines and help m... See more


4.4

Excellent

TrustScore 4.5 out of 5

579 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(579)

364 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Found me cheaper rates than I could find on my own. Was easy seamless process and the agent was very helpful. 100% recommend!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Scoop insurance was very helpful for me…

Scoop insurance was very helpful for me to get insurance right away and I didn't have to wait! I needed a vehicle ASAP and I had one from a friend and I needed to give my grandma's van back so im grateful I was able to get insurance the same day i got my vehicle 🙂

March 30, 2026
Unprompted review
Rated 3 out of 5 stars

Helpful broker

The broker was very informative and helpful when speaking on the phone. He took his time explaining each company & their price differences

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

It was great

My experience was wonderful they explained everything in layman’s terms so I could understand. I’ve never had a company do that for me. I asked how long does it take for my new policy to activate because I needed to cancel the insurance from the other company I was with, he told me as soon as they receive my first payment and he was true to his words. I have told 3 friends of mine about scoop so hopefully they sign up as well. Thank you

Louise store

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have been discussing with Hunter…

I have been discussing with Hunter after receiving my CAA auto quote, she has been very professional and detailed, always prepared to answer my inquires with clear explanation, recommend best options to my consideration. thank you so much.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Price and coverage.


After I have coverage with a company by over 10 years I found, Scoop Insurance.
My save is a good 20% for Home and 2 cars.
I recomend Scoop Insurance, they know very well they bussines and help me choose the right options, thanks to Xyril B.
Oscar Mercanzini

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Konrad Fasula and Ethan Jupp were amazing. They were very professional, kind and very knowledgeable. I rate them 7 star. They’re an asset to Scoop

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Right from the start the Scoop…

Right from the start the Scoop representative made my process from quote to payment very easy. It was a little time consuming, but well worth the outcome. Offering the best cost and keeping everything easy! I would definitely recommend to anyone looking for insurance

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

My advisor was amazing

My advisor was amazing. She was very informative, helpful and compassionate when I had to call her to request documents right away based on a car deal that was made very quickly.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and helpful

Very nice and helpful
People and your prices are amazing I saved a lot of money from my old Insurnace company I couldn’t believe the difference in price

April 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look