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Scoop Insurance Reviews 

579
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally knowledgeable, patient, and thorough when explaining all policy details, coverage options, and personal recommendations. Consumers note that the helpful agents make the entire setup process very smooth and fast while successfully securing significant financial savings on their insurance rates. However, some people mentioned unexpected rate increases and sudden negative changes to their initially provided quotes after finishing the coverage process. Some reviewers were not happy with the communication, noting ongoing difficulties reaching helpful resolutions or receiving prompt follow-ups from the customer support agents.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are consistently... See more

Service

Consumers find service to be positive and consistently report helpful, professional, and efficient... See more

Price

People report positive experiences with price, often highlighting significant savings and affordable coverage... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth and stress-free process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

After I have coverage with a company by over 10 years I found, Scoop Insurance. My save is a good 20% for Home and 2 cars. I recomend Scoop Insurance, they know very well they bussines and help m... See more


4.4

Excellent

TrustScore 4.5 out of 5

579 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(579)

364 reviews in the last 12 months

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Rated 5 out of 5 stars

Broker was knowledgeable

Broker was knowledgeable, informative, and helped my every need, very good at what he does. He was able to keep great communication and worked hard to fit my needs. So far impressed with the concept and will recommend when time comes.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Easy

Easy, quick and got me the best price for what I needed.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Logged into myScoop online account and…

Logged into myScoop online account and put in a request to modify my auto policy at 11AM; got the update via email at 3PM confirmed everything was taken care off - also got the reminders for missing out some of more valuable options and benefits. Great works - Thanks so much

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Scoop Rating a 10

First time using Scoop (Rates.ca) and was blown away! Excellent service, great communication, and to top it off, fabulous car insurance rates, saving me hundreds over the year.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and informative

Josephine Cabansay helped me to get best auto/home insurance rate, she was very detailed and helpful and informative. I had a bad experience with my previous insurance broker and Josephine took over the policy and helped me get back in track with everything !

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

I have never been treated so badly by…

I have never been treated so badly by any company. They stole from me, hung up on me, over charged me, lied to me, I’m now with cooperators for $107/month currently on storage insurance for $13/month and they answer right away and have a physical location in town. Scoop is the most crooked insurance company ever. Never use them. worst experience.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Truly fantastic service from Mike Jurich, always prompt and helpful, this was the smoothest experience I've had with a company in a long time.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Mike jurich and Scoop = top notch service!

I recent had to be re-insured after a very long hiatus from insuring a vehicle. My agent Mike Jurich went FAR over and above helping me not only to get a great rate that was far lower than I expected; but spent an exorbitant amount of time answering my many, many, questions. Whenever I contacted Mike by email he replied almost immediately. Mike also returned my calls almost immediately in most cases, or if he was with another client, he always called within an hour. Thank you so much Mike.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Dismissive and discriminatory

We are quite disappointed. We feel dismissed and discriminated against. My dad and mom are immigrants and they can speak English and understand English but there are certain terms like ‘galvanized steel’ that are easier to understand when it’s translated in our language. My dad asked if I could translate for him a was told no. He then asked for a translator or even staff that spoke Vietnamese and were also told no. The agent Francheso said “This isnt gonna work out. It might be best if you find coverage somewhere local”

March 16, 2026
Unprompted review

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