It was in May 2024 when I got approved for a business loan by ScotPac. My credit score was just average back then but still I was approved for a loan to upgrade my telehealth business. Best part is, H... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very good service Hemant was very calm and understanding in situation and needs. They have made my funding and settlement worked just under 24 hours. I will definitely recommend them. Thank you tea... See more
This is the second time I have used them and very happy with the overall process. No mocking around while ensuring everything is done according to regulations. Quick and efficient and officer wasnt v... See more
Company replied
Daxa has been fantastic to work with. She’s fast to respond, extremely professional, and makes the whole process feel simple and well managed. Couldn’t ask for a better ScotPac Cash Connector manager.... See more
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Company details
Written by the company
ScotPac Business Finance is Australia and New Zealand’s largest non-bank lender, supporting businesses of all sizes with tailored funding solutions. For over 35 years, we have partnered with business owners, providing the flexibility and support they need to grow, manage cash flow, and seize opportunities. Our comprehensive product range includes invoice finance, asset finance, trade and import finance, and business loans. These solutions are designed to simplify access to working capital, enabling businesses to scale without the constraints of traditional financing. Whether you’re looking to improve cash flow, purchase equipment, expand operations, or navigate complex supply chains, ScotPac is here to help. With a dedicated team of experts and a commitment to understanding the unique needs of each business, we pride ourselves on offering fast, personalised service. As a trusted partner, we have supported tens of thousands of businesses across diverse industries, from start-ups to established enterprises. At ScotPac, we’re driven by one goal: empowering business success. Let us help your business unlock its full potential with flexible funding solutions that work for you
Contact info
Level 41, 25 Martin Place, 2000, Sydney, Australia
- 1300 781 642
- enquiries@scotpac.com.au
- scotpac.com.au
4.8
Excellent
715 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from ScotPac Business Finance
Thanks for sharing your experience! It’s great to hear everything went smoothly and the process felt straightforward. We’re all about keeping things simple and supportive, so it’s fantastic to know that came through.
ScotPac, formerly Business Fuel
Not the first time we've used Business Fuel,(ScotPac), but as before, very prompt & professional service. Will use them again in the future.
June 20, 2025
Reply from ScotPac Business Finance
Thanks for the great feedback! We're glad to hear you've had consistently positive experiences with the team. We look forward to working with you again in the future.
Reply from ScotPac Business Finance
Thanks for the kind words! We’re glad we could support your business and deliver a great result.
Great communication and service
June 13, 2025
Reply from ScotPac Business Finance
Thanks for your review! We’re pleased to hear you had a positive experience with our team and appreciated the service and communication.
As an existing customer the process was…
As an existing customer the process was quick and simple. With my direct contact we were able to lower my intrest rate which made the transaction sensible and helpful
May 30, 2025
Reply from ScotPac Business Finance
Thanks for the great feedback! We're glad to hear the process was smooth and that we could help make your facility even more cost-effective. We’ll be sure to pass this on to your team.
I got my finance application approved
I got my finance application approved. Very happy with the results.
May 20, 2025
Reply from ScotPac Business Finance
Great to hear your application was approved! We're thrilled you're happy with the outcome.
was very helpful with what I required.
June 6, 2025
Reply from ScotPac Business Finance
Thanks for your feedback! We're glad we could help you with what you needed.
Thanks but no thanks
Made me jump through more hoops than a clown in a circus, I jumped now when part of the plan was to use their invoice payment plan they have drag their heels so they can earn more interest on the fact that I have missed a payment due to their own incompetence, not happy at all, once I finally get my head above the water I will refinance and kick them to the kerb
June 4, 2025
Reply from ScotPac Business Finance
Thank you for your feedback Stewart and sorry to hear of your dissatisfaction. We are committed to always improving our services and welcome the opportunity to discuss this matter. Our Asset Finance Team will attempt to reach out to you. Otherwise, you can contact us on 1300 863 507.
I got a business loan with Business…
I got a business loan with Business Fuel /Scotpac group, easy to deal with and quick with the funds. However I needed to change some details of the loan and then I was dealing with a lady by name of Helen Mouzakiti, she was fantastic to deal with and she helped me out, she was so nice on the phone, very polite and professional. Highly recommend this company for any finance needs.
May 28, 2025
Unprompted review
Reply from ScotPac Business Finance
Thanks so much for your feedback! We’re glad to hear the process was smooth and that Helen was able to support you so well — we’ll be sure to pass on your kind words. Appreciate the recommendation!
Very easy to deal with
May 19, 2025
Reply from ScotPac Business Finance
Thanks for the great feedback! We’re glad the process was smooth and straightforward for you. We look forward to working with you in the future.
Joe and Hena have been fantastic to…
Joe and Hena have been fantastic to deal with. Very responsive and accurate with their guidance. Also amazing promo that was run - very generous
May 16, 2025
Reply from ScotPac Business Finance
Thanks for the great feedback! We're so pleased to hear you had a positive experience and appreciated the support from our team. We'll be sure to pass your kind words on to Joe and Hena!
Quick simple asset finance application
The online application was simple and straight forward given the client was an existing Scotpac client.
The ID via the phone with selfies was a little clumpsy but we managed to get it sorted very quickly once one of the settlement staff became involved. Other than that as always great support with a great team of people that know what they are doing.
May 13, 2025
Reply from ScotPac Business Finance
Thanks for taking the time to share your feedback. We're pleased to hear the application process was smooth overall and that our team was able to quickly assist when needed. We appreciate your comments around the ID process and will pass this on as we’re always looking for ways to improve. Great to have your continued support!
Great experience
Great experience. Really recommend it. This was my second loan. My Brooker was Nitin and he referred me. Definitely will work with you guys again.
Regards
LAKHWINDER khatana
May 5, 2025
Reply from ScotPac Business Finance
Thanks for the great review! We're glad to hear you had another positive experience and that everything went smoothly with your second loan. We look forward to supporting you again in the future! Helping businesses access the right funding at the right time is what we're here for.
Love the personalised support
Love the personalised support. Joe and the team are always looking to run scenarios through and help find solutions!
May 7, 2025
Reply from ScotPac Business Finance
Thanks for the great feedback! We’re so pleased to hear Joe and the team have been able to provide the personalised support you need. We’re always here to work through scenarios and find the right solution for your business.
Reply from ScotPac Business Finance
Thanks for the kind words! We're pleased to hear you had a great experience — we're always here to provide the support you need.
Reply from ScotPac Business Finance
Appreciate the kind words! It's great to know we were able to deliver the right result and support your client when it mattered. We look forward to working together again soon.
Very professional and easy to deal with.
May 2, 2025
Reply from ScotPac Business Finance
Thank you for your kind words Glen. We're pleased to hear you had a positive experience and found our team professional and easy to deal with. We look forward to supporting your business again in the future.
they are friendly and helpfull
April 15, 2025
Reply from ScotPac Business Finance
Thanks for your kind words! We're so glad to hear you found our team friendly and helpful — that's what we're here for.
ScotPac: Making the Impossible Possible
David and Daxa made the impossible possible as my situation changed numerous times before successfully coming onboard. With each hurdle I ran into, the ScotPac team were able to find solutions and provide clear communication/updates constantly to ease any/all concerns. I can't thank the ScotPac team enough for their diligence to ensure that Lighthouse Recruitment has the best funding support.
April 11, 2025
Unprompted review
Reply from ScotPac Business Finance
Thank you for your kind words and for sharing your experience! We’re so pleased to hear that David, Daxa and the team were able to support you through the challenges and provide the clarity and flexibility you needed. It’s our pleasure to work with you, and we look forward to continuing the journey together.
Business success through professional management
The process of application through to implementation whilst a little longer than anticipated was thorough and methodical with all undertaken professionally. The support from Ali and then Daxa has been great and communication with both has been both responsive and clear allowing us to undertake and complete everything we needed to in a timely manner and with confidence.
March 28, 2025
Unprompted review
Reply from ScotPac Business Finance
Thanks so much for your thoughtful review! We're thrilled to hear that Ali and Daxa provided clear and responsive support throughout the process. It's great to know you felt confident and well-supported as everything came together. Wishing you continued success in your business journey!
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