ScotPac Business Finance Reviews 

735
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, often going above and beyond to assist. The service is frequently described as excellent, efficient, and smooth, with many appreciating the quick response times and clear communication throughout the process. Reviewers highlight the ease of negotiation and the stress-free user experience, making them happy to work with the company again. However, some people were dissatisfied with specific interactions, mentioning experiences with rude agents and a lack of approachability. A few other people also felt that the process could be unclear, and one customer reported a finance approval being revoked.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

People report positive experiences with service, highlighting its efficiency and professionalism. Customers... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the ease of negotiation... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing their journey as fantastic,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My journey has been absolutely fantastic. The ease of negotiation and able to deal with consultants, in particular Helen Mouzakiti, was second to none. I feel ScotPac was easier to deal with, answered... See more

Company replied

Rated 5 out of 5 stars

Our experience with Scotpac was fantastic! They were very professional but with compassion for their customers and were always ready to accommodate our requests. A speacial Thanks to Helen for all her... See more

Company replied

Rated 5 out of 5 stars

As a broker I always know that Scotpac will look after my clients. Xavier in particular goes above and beyond to help get our clients the funding structure needed so our clients can achieve their goal... See more

Company replied

Rated 5 out of 5 stars

It was in May 2024 when I got approved for a business loan by ScotPac. My credit score was just average back then but still I was approved for a loan to upgrade my telehealth business. Best part is, H... See more

Company replied


Company details

  1. Financial Institution

Written by the company

ScotPac Business Finance is Australia and New Zealand’s largest non-bank lender, supporting businesses of all sizes with tailored funding solutions. For over 35 years, we have partnered with business owners, providing the flexibility and support they need to grow, manage cash flow, and seize opportunities. Our comprehensive product range includes invoice finance, asset finance, trade and import finance, and business loans. These solutions are designed to simplify access to working capital, enabling businesses to scale without the constraints of traditional financing. Whether you’re looking to improve cash flow, purchase equipment, expand operations, or navigate complex supply chains, ScotPac is here to help. With a dedicated team of experts and a commitment to understanding the unique needs of each business, we pride ourselves on offering fast, personalised service. As a trusted partner, we have supported tens of thousands of businesses across diverse industries, from start-ups to established enterprises. At ScotPac, we’re driven by one goal: empowering business success. Let us help your business unlock its full potential with flexible funding solutions that work for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

735 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(735)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David super efficient

David was honest, efficient and very professsional. Offered advice that best suited our needs.

November 30, 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

We’re so glad to hear you had a positive experience with us. Providing honest, professional, and tailored advice to meet our clients’ needs is what we strive for every day.

Rated 5 out of 5 stars

wow how easy was this between my Broker…

wow how easy was this between my Broker (Laurentide) and ScotPac, they have effortlessly out performed my expectations this Deal was so easy to do well done ScotPac
John

January 15, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for the fantastic feedback! We’re thrilled to have exceeded your expectations and look forward to continuing to support you in the future.

Rated 3 out of 5 stars

BDM is amazing Andy

BDM is amazing Andy

January 15, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for the great feedback! We’re glad to hear Andy is doing an amazing job.

Rated 5 out of 5 stars

We have a great relationship with Craig…

We have a great relationship with Craig Michi, Xavier Rego and Erin Bleasdale

January 10, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for the feedback! We're thrilled to hear Craig, Xavier, and Erin have provided excellent support. We value your trust and look forward to continuing our partnership!

Rated 5 out of 5 stars

Working Capital experts

Dean and Sammy are great to deal with, they know their products, they're proactive and great communicators.

January 15, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We're thrilled to hear that Dean and Sammy provided such excellent service and showcased their expertise. We're here to support you whenever you need us!

Rated 5 out of 5 stars

5 stars for ScotPac & their team, Daxa & Breanna

We have had a relationship with ScotPac for several years now & they have always dealt with us with the utmost professionalism. If I may say Daxa is a delight to work with & is always so accommodating & will go above & beyond to help in any way possible.

ScotPac are always pquick to respond to any queries we may have & to resolve any issues they may arise.

Thank you Daxa & Breanna!!

January 8, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you so much for your kind words and for taking the time to share your experience!

We’re thrilled to hear that Daxa and Breanna have made such a positive impact. We’ll be sure to pass on your lovely feedback to them. It’s a pleasure supporting your business, and we’re always here to help!

Rated 5 out of 5 stars

Help my business to grow

Really helping small business get the funding it needs for growth

January 7, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for sharing your feedback! We're proud to support small businesses and help them achieve their growth goals.

Rated 5 out of 5 stars

Our facilitator Daxa has been very…

Our facilitator Daxa has been very helpful and understanding. Daxa is professional and very approachable. My team and I value the relationship we have with Daxa and look forward to working with her for the foreseeable future.

January 7, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your feedback! We’re delighted to hear how much you value your relationship with Daxa. Building strong, supportive partnerships is something we’re proud of, and we look forward to continuing to work with you and your team.

Rated 5 out of 5 stars

We have been with Scotpac for many…

We have been with Scotpac for many years I deal direct with Daxa & she has gone above & beyond for our business. We went through a rough patch & Daxa was always coming up with solutions & ways to help. She is very efficient & I always know its going to get done when Daxa is dealing with it.

January 7, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words and ongoing trust in us! We're so pleased to hear how much of a difference Daxa has made for your business. Supporting our clients through challenges and finding solutions is what we strive for every day.

Rated 5 out of 5 stars

Daxa has been super flexible and…

Daxa has been super flexible and cooperative

December 30, 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your feedback! It’s great to hear that Daxa has been accommodating and cooperative in supporting your needs.

Rated 5 out of 5 stars
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for sharing your experience! We're thrilled to hear you appreciated our service and understanding. We're here to support your business every step of the way.

Rated 5 out of 5 stars

Constant Improvement

It's impressive when a company actively seeks their customers' feedback to help them finetune and make their overall business as customer responsive as possible.

December 20, 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your thoughtful feedback! We’re committed to continually improving and value our partnership with you. Your insights help us grow stronger together!

Rated 5 out of 5 stars

Great company to work with

ScotPac are a very reputable company and have been a great partner to our business,

November 1, 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words and for being such a valued partner! We're delighted to support your business and look forward to continuing our strong partnership.

Rated 5 out of 5 stars

Very good experience with Scotpac...am…

Very good experience with Scotpac...am very grateful for their very support in my business. Cannot recommend them highly enough.

December 12, 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We're thrilled to hear about your positive experience with ScotPac. Supporting businesses like yours is what drives us, and it’s great to know we’ve made a meaningful impact. Your recommendation means the world to us!

Rated 5 out of 5 stars

Great people to work with

Great people to work with. Dedicated to their clients achieving a positive outcome.

December 19, 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you Martin for your feedback! We're delighted to hear you enjoyed working with our team. Dedication to helping our clients succeed is at the heart of what we do.

Rated 5 out of 5 stars

Amazing to deal with.

Amazing to deal with.

November 1, 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We're so pleased to hear you had an amazing experience with us.

Rated 5 out of 5 stars

Reliable and Transparent: A Game-Changer in Debtor Financing

I have had the pleasure of working with Bryan Over from ScotPac on numerous files over a number of years, and I must say that my experience has always been overwhelmingly positive. As a debtor financier, both Bryan and ScotPac truly stand out due to their expertise, professionalism, and commitment to helping businesses manage their financial obligations.

From the very first interaction, Bryan Over provided invaluable insights into the debtor financing process. Bryan took the time to thoroughly explain the options available, and helped me understand the best approach tailored to my various clients unique needs. ScotPac understanding of both the financial and legal aspects of debt management was evident, and it gave me confidence in making informed decisions on behalf of my clients and the end funding lines.

The entire process of each transaction has been seamless and transparent. Both Bryan and ScotPac ensured that I was kept up-to-date at every stage. They provided clear, understandable terms, which alleviated any concerns I might have had about hidden fees or default clauses. Their attention to detail meant there were no surprises along the way, and all applications were processed efficiently.

What truly sets Bryan apart is his exceptional customer service. Both Bryan and his team are accessible, responsive, and genuinely care about the client's success. Whether I had a question or needed to adjust some terms, they were always available and quick to respond, making me feel supported throughout the process.

Thanks to their assistance, I was able to effectively manage my clients expectations and implement a number of funding line designed to improve cash flow. The financial solutions they offered were flexible and tailored to meet the short-term and long-term goals for all of my clients businesses.

If you're considering debtor financing, I highly recommend both Bryan Over and ScotPac. Their professionalism, transparent approach, and dedication to client success make them an invaluable partner in navigating challenging financial times. They have not only helped my clients businesses thrive but also provided peace of mind during critical periods.

December 1, 2024
Unprompted review
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your thoughtful and detailed feedback! We’re thrilled to hear about your positive experiences working with Bryan Over and ScotPac over the years. It’s wonderful to know that Bryan’s expertise, professionalism, and client-focused approach have consistently made a difference for you and your clients.

We look forward to continuing to work with you!

Rated 5 out of 5 stars

I needed a solution for a long-standing…

I needed a solution for a long-standing client who needed to move from another financier. Bryan Over gave the client the solution the client needed at a more competitive term. It was a pleasure dealing with Bryan and Ali.

November 17, 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your feedback! We're delighted to hear Bryan and Ali were able to provide a competitive solution for your client. It’s always a pleasure to support great outcomes!

Rated 5 out of 5 stars

Talei is efficient

Talei is efficient, fast and so helpful.

December 16, 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We're thrilled to hear that Talei's efficiency and helpful support made a positive difference.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look