Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Quick and no hassle experience, I get a tank of heating oil now and again, just time it right for prices due to market volatility. Never any hassle, payment options too. Been using for almost 10 year... See more
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... See more
Company replied
Always very helpful when phoning to order. Will deliver as soon as possible which is great if you are running short! Delivery guys always very friendly. Used them for years.
Company replied
Company details
Written by the company
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contact info
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, United Kingdom
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4.6
Excellent
6K reviews
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Anticipate fuel needs and top up tank…
Anticipate fuel needs and top up tank swiftly and efficiently. Discuss financial options if struggling to pay.
August 24, 2026
Reply from Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Reply from Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Reply from Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
By predicting when we might need fuel
By predicting when we might need fuel, we don't have to worry about it. Delivery is always prompt, tank topped up!
Thank you all,
Clive and Sandra.
September 3, 2026
Reply from Scottish Fuels
We're so happy to hear that our proactive approach to fuel delivery is working well for you. It's wonderful to know that you appreciate our prompt service and full tank top-ups! Thank you for your kind words.
Kind Regards
Certas Energy.
Excellent quick service and very…
Excellent quick service and very helpful and friendly staff
September 3, 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Everything’s good,apart from…the…
Everything’s good,apart from…the automated crap you need to go through….at the start of the call
September 2, 2026
Reply from Scottish Fuels
We appreciate your feedback and understand your frustration with our automated system. We are always looking for ways to improve our customer experience.
Kind Regards
Certas Energy.
The ease of use and yhe effciency of…
The ease of use and yhe effciency of the delivery driver
September 2, 2026
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Good communication and service .
September 3, 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
1st class service very quickly delivery…
1st class service very quickly delivery with in 2 day highly recommend 👌 1st class service
September 2, 2026
Reply from Scottish Fuels
Thank you for your wonderful review. We are delighted to hear that your are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
When ringing with a question or a…
When ringing with a question or a problem the contact is always polite, helpful and and keen to find the right answer Deliveries always arrive as and when due with no inconvenience to me.
August 22, 2026
Reply from Scottish Fuels
We're so happy to hear that our team has been polite and helpful, and that your deliveries have been arriving on time. We truly appreciate your kind words and positive feedback.
Kind Regards
Certas Energy.
Great customer service ⭐️⭐️⭐️⭐️⭐️
Have been a domestic customer for 6 years. Great service and great communication, when contacting regardless of the enquiry always friendly, professional and happy to help.
August 29, 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Our order was delivered within 4 days. 4…
Our order was delivered within 4 days ... driver did not leave a mark ( No fuss ), polite and efficient.
August 28, 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Delivery on time and as arranged
Delivery came as arranged. Excellent driver who was very efficient and helpful.
August 27, 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Great and efficient service
August 27, 2026
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Staff and fuel man (Michael) couldn't…
Staff and fuel man (Michael) couldn't be more helpful and friendly.
August 25, 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
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