Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... See more
Company replied
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Review summary
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Reviews shaping this summary
Quick and no hassle experience, I get a tank of heating oil now and again, just time it right for prices due to market volatility. Never any hassle, payment options too. Been using for almost 10 year... See more
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... See more
Company replied
Always very helpful when phoning to order. Will deliver as soon as possible which is great if you are running short! Delivery guys always very friendly. Used them for years.
Company replied
Company details
Written by the company
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contact info
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, United Kingdom
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4.6
Excellent
6K reviews
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great service & nice staff
Ordering is easy with price clarity and minimum delivery time wait. Staff always helpful and kind.
August 27, 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Heating Oil delivery
Easy to order oil delivery.
Friendly and helpful person at end of phone.
Oil price stated and 1000 litres agreed.
2-3 week Delivery.
August 26, 2026
Reply from Scottish Fuels
Thank you so much for your kind review!
We’re really pleased to hear that you found the ordering process easy and that our team were friendly and helpful.
We appreciate your custom and hope to supply you again in the future.
Thank you for choosing us!
Kindest Regards,
Chelsea
Friendly and reliable service.
Scottish Fuels always provide a friendly and professional service. Their prices are competitive, and deliveries are consistently reliable. It is a pleasure dealing with a company that combines good value with dependable service. I would happily recommend them.
August 11, 2026
Reply from Scottish Fuels
Thank you very much for your fantastic review and recommendation.
We’re delighted to hear that you’ve consistently found our service friendly, professional and reliable, and that you’re happy with our competitive prices.
It’s always a pleasure to look after our customers, and we really appreciate your continued support!
Kindest Regards,
Chelsea
Always a pleasure to deal with the…
Always a pleasure to deal with the helpful staff at the Stornoway Branch. They are very efficient and know their customers well.
August 25, 2026
Reply from Scottish Fuels
Thank you so much for your lovely feedback!
We’re delighted to hear that you’ve had such a positive experience with our Stornoway Branch.
It’s fantastic to know that the team have been helpful, efficient and take the time to know their customers.
We’ll be sure to share your kind comments with the team, as we know they’ll really appreciate them.
Thank you for your continued custom!
Kindest Regards,
Chelsea
Prompt and efficient service
August 25, 2026
Reply from Scottish Fuels
Thank you for your positive feedback!
We’re delighted to hear that you received prompt and efficient service.
We really appreciate you taking the time to share your experience and thank you for your continued custom.
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you so much for your lovely feedback!
We’re delighted to hear that you had an amazing experience. We really appreciate you taking the time to leave a review and thank you for choosing us!
Kindest Regards,
Chelsea
Courteous delivery man
August 25, 2026
Reply from Scottish Fuels
Thank you for your kind feedback!
We’re pleased to hear that you found our delivery driver courteous.
We’ll be sure to pass your comments on to the team.
We really appreciate you taking the time to leave a review!
Kindest Regards,
Chelsea
Good notification of delivery.
Good notification of delivery.
Very professional, helpful and pleasant delivery driver.
Prompt notification of account balance.
August 25, 2026
Reply from Scottish Fuels
Thank you for your fantastic feedback!
We’re delighted to hear that you were happy with the delivery notification, our driver’s professional and friendly service, and the prompt updates regarding your account balance.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
As usual a pleasure to speak to every…
As usual a pleasure to speak to every member of staff I came into contact with. All delivered as promised.
August 25, 2026
Reply from Scottish Fuels
Thank you so much for your lovely feedback!
We’re delighted to hear that, as usual, you found our staff a pleasure to deal with and that your delivery arrived as promised.
We really appreciate your continued custom and your kind comments.
We’ll be sure to share your feedback with the team!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you so much for your fantastic feedback!
We’re delighted to hear that our service met all your needs and helps keep you warm throughout the year.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Useual trouble free delivery.
August 20, 2026
Reply from Scottish Fuels
Thank you for your feedback! We’re pleased to hear that your delivery was, as usual, trouble-free. We really appreciate your continued custom and taking the time to leave a review.
Kindest Regards,
Chelsea
Reply from Scottish Fuels
We're so glad to hear you received excellent service and found our driver helpful and friendly.
We appreciate your kind words!
Kindest Regards,
Chelsea
The fuel didn't arrive until long after…
The fuel didn't arrive until long after the delivery date and I ran out of oil. Really wouldn't want to order again with these issues. No compensation or apology
August 21, 2026
Reply from Scottish Fuels
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about your experience and, in particular, that the delay in receiving your delivery resulted in you running out of oil.
We completely understand how frustrating and inconvenient this must have been.
We’re also sorry that you feel you did not receive the apology or support you should have received at the time. This is certainly not the experience we want for our customers, and we appreciate you bringing this to our attention.
We would like the opportunity to investigate what happened with your delivery and review your concerns regarding the service you received.
If you would like us to look into this further, please contact our Customer Solutions Team at customer.relations@Certasenergy.co.uk, and we’ll be happy to investigate this for you.
Once again, please accept our sincere apologies for the inconvenience and frustration caused.
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your feedback! We’re delighted to hear that you find our service very reliable.
We really appreciate your custom and taking the time to leave a review.
Kindest Regards,
Chelsea
Very efficient company from ordering to delivery.
August 6, 2026
Reply from Scottish Fuels
Thank you for your wonderful review.
We are so pleased to hear that you found our service efficient from ordering to delivery.
We really appreciate your feedback.
Kindest Regards,
Chelsea
They keep you posted on delivery which…
They keep you posted on delivery which is very important where I live. Very pleasant young man on phone
August 6, 2026
Reply from Scottish Fuels
Thank you for your lovely feedback!
We’re pleased to hear that you appreciate the delivery updates, especially given where you live, and that you received such pleasant service over the phone.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Excellent service
August 6, 2026
Reply from Scottish Fuels
Thank you for your fantastic feedback! We’re delighted to hear you received excellent service.
We really appreciate you taking the time to leave a review and thank you for your continued custom!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your lovely feedback!
We’re delighted to hear that you were happy with the service, price and delivery.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your kind review!
We’re delighted to hear that you found our delivery driver friendly and helpful.
We really appreciate your feedback and look forward to serving you again!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your fantastic feedback!
We’re delighted to hear that you received a fuss-free and efficient service.
We really appreciate you taking the time to leave a review and thank you for your continued custom!
Kindest Regards,
Chelsea
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