Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... See more
Company replied
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Review summary
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Quick and no hassle experience, I get a tank of heating oil now and again, just time it right for prices due to market volatility. Never any hassle, payment options too. Been using for almost 10 year... See more
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... See more
Company replied
Always very helpful when phoning to order. Will deliver as soon as possible which is great if you are running short! Delivery guys always very friendly. Used them for years.
Company replied
Company details
Written by the company
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contact info
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, United Kingdom
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4.6
Excellent
6K reviews
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Reply from Scottish Fuels
Thank you for your kind review!
We’re delighted to hear that you found our delivery driver friendly and helpful.
We really appreciate your feedback and look forward to serving you again!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your fantastic feedback!
We’re delighted to hear that you received a fuss-free and efficient service.
We really appreciate you taking the time to leave a review and thank you for your continued custom!
Kindest Regards,
Chelsea
No problems of any kind
August 19, 2026
Reply from Scottish Fuels
Thank you for your positive feedback!
We’re delighted to hear that everything went smoothly with no problems.
We really appreciate you taking the time to leave a review and thank you for your custom!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
We’re delighted to hear that our drivers are always helpful and provide a great service.
We’ll be sure to pass your kind comments on to the team.
Many thanks for taking the time to leave a review, and we really appreciate your custom!
Kindest Regards,
Chelsea
Very happy with price paid at the time
Very happy with price paid at the time, considerably cheaper than other local retailers. However, the order failed to turn up by the due date - or it would have been 5 stars.
August 18, 2026
Reply from Scottish Fuels
Thank you for your honest review.
We’re really pleased to hear that you were happy with the price and found it considerably cheaper than other local retailers.
We’re sorry, however, that your delivery did not arrive by the expected date.
We understand how frustrating this can be and appreciate your patience.
We’ll certainly take your feedback on board as we continue to improve our delivery service.
Kindest Regards,
Chelsea
Catherine Reid is a fantastic and…
Catherine Reid is a fantastic and provided excellent, friendly and professional customer service.
August 14, 2026
Reply from Scottish Fuels
Thank you so much for your wonderful feedback!
We’re delighted to hear that Catherine provided you with such excellent, friendly and professional customer service.
We’ll be sure to pass your kind comments on to Catherine — we know she’ll be delighted to hear them.
Thank you for taking the time to leave a review!
Kindest Regards,
Chelsea
I don’t have to worry about running out…
I don’t have to worry about running out of oil as the company has worked out how much I use and deliver it to me
August 1, 2026
Reply from Scottish Fuels
Thank you for your lovely feedback!
We’re delighted to hear that our service gives you peace of mind and helps ensure you have enough oil when you need it.
It’s great to know you can rely on us to monitor your usage and arrange deliveries accordingly.
Thank you for your continued custom and for taking the time to share your experience!
Kindest Regards,
Chelsea
Kept informed of delivery.delivery…
Kept informed of delivery.delivery person tidy and careful while crossing garden . Neat delivery
August 1, 2026
Reply from Scottish Fuels
Thank you for your lovely feedback! We’re pleased to hear that you were kept informed about your delivery and that our delivery driver was tidy, careful and considerate when crossing your garden.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your kind review!
We really appreciate your feedback and look forward to serving you again!
Kindest Regards,
Chelsea
they seem to know their way around the…
they seem to know their way around the villages ,and not get lost----and they all speak our language. have a nice day .
August 14, 2026
Reply from Scottish Fuels
Thank you for the lovely review!
We’re pleased to hear that our drivers know the local villages well and always manage to find their way to you.
We’ll also be sure to pass your kind comments on to the team.
Have a great day, and thank you for choosing us!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your kind review!
We really appreciate your feedback and hope to serve you again soon!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your kind review!
We’re really pleased to hear that you received very good service and found our staff pleasant to deal with.
We appreciate your feedback and look forward to serving you again in the future!
Kindest Regards,
Chelsea
Very disappointed that having been a…
Very disappointed that having been a long standing customer when I am quoted a price pre delivery I only get a price reduction when I query it. I should not have to do this and as I have notified you I have regrettably withdrawn my custom.
August 13, 2026
Reply from Scottish Fuels
Thank you for taking the time to share your feedback. We’re sorry to hear that you have been left disappointed, particularly as a long-standing customer, and we’re disappointed to hear that you have decided to withdraw your custom.
Our prices can vary for a number of reasons, including market conditions, location, delivery requirements and supplier costs, so prices can differ between suppliers at any given time. Where a customer has received a more competitive quote elsewhere, we are always happy to review this and, where possible, do our best to offer a more competitive price.
We understand, however, that you would expect to receive our best possible price without having to query it, and we’re sorry that this was not how you felt your experience was handled.
We genuinely appreciate the loyalty you have shown us over the years and are sorry that we have not met your expectations on this occasion. If you wish for us to investigate your concerns further, please contact our Customer Solutions Team at customer.relations@Certasenergy.co.uk, and we will be happy to look into this for you.
We wish you all the best for the future.
Kindest Regards,
Chelsea
Realised my fuel was running low
Realised my fuel was running low, so contacted SF. In a few minutes I had received a price (which I was happy with), placed, and paid for an order, which arrived within 3 days.
August 12, 2026
Reply from Scottish Fuels
Thank you for your great review!
We’re delighted we could get your fuel to you quickly when you needed it.
It’s fantastic to hear you were happy with the price, ordering process and delivery time.
We really appreciate your custom and look forward to helping you again in the future!
Kindest Regards,
Chelsea
Excellent and quick delivery.
August 12, 2026
Reply from Scottish Fuels
Thank you for your kind review!
We really appreciate your custom and look forward to helping you again in the future!
Kindest Regards,
Chelsea
Quick delivery service.
August 12, 2026
Reply from Scottish Fuels
Thank you for your kind review!
We really appreciate your custom and look forward to helping you again in the future!
Kindest Regards,
Chelsea
Got email on the morning of delivery…
Got email on the morning of delivery and was good to know when oil would arrive . We get a good service here.
August 11, 2026
Reply from Scottish Fuels
Thank you for your lovely review! We’re pleased to hear that the delivery email was helpful and gave you a clear idea of when to expect your oil.
It’s great to know you’re happy with the service, and we really appreciate your continued custom!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
We're so glad you appreciate our team! We value your kind words and really appreciate you taking the time to share your experience.
Thank you for your continued custom!
Kind Regards,
Chelsea
Great service as usual
Great service as usual, placed order , given delivery window , supplied and fulfilled by a pleasant cheerful driver within time window . Reliable.
August 11, 2026
Reply from Scottish Fuels
Thank you for your fantastic review and for choosing us again!
We’re delighted to hear that everything went smoothly, from placing your order and receiving your delivery window to having your fuel delivered on time by one of our friendly drivers.
We really appreciate your kind words about our reliable service!
Kindest Regards,
Chelsea
My local depot is full of fantastic…
My local depot is full of fantastic staff, service is A1 and a credit to your company
July 28, 2026
Reply from Scottish Fuels
Thank you so much for your feedback!
We’re delighted to hear that you’ve received such great service from the team at your local depot.
It’s wonderful to hear that you find the staff fantastic and that you feel they’re a credit to the company.
We’ll be sure to pass your kind comments on to the team — they’ll really appreciate it!
Thank you for your continued custom.
Kindest Regards,
Chelsea
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