So I‘m totally happy with your designs quality and clothes overall but… my latest order was really difficult and unsatisfactory. I ordered a jeans measured my size from your Sizeguide. The Pants arriv... See more
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The shorts are really cool, but the downside is that the quality isn’t very good, the fabric ripped because I caught it with my knee, and now more than half of the shorts have a torn stripe
Company replied
The sweaters are nice but they are massive. I ordered my usual size and I could have fit in there twice. I really like wearing the sweaters but it’s not so comfortable when wearing a coat as well.
On the page it said the hoodie was oversized so I ordered a small, arrived today and it was a cropped top 😭. I’m returning it to get a different size but the website had me fooled
Company replied
Company details
Written by the company
Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love
Contact info
Pozuelo de Alarcón, 28023, Madrid, Spain
- help@scuffers.es
- scuffers.es
3.5
Average
21K reviews
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I still haven't received my order and…
I still haven't received my order and it's been about a month.
May 13, 2026
Reply from Scuffers
We are concerned your order hasn't arrived. We are looking into this delay for you.
Really good and quick response
Really good and quick response, I love the hoodies, theyre very comfy and so good material. I love that.
May 31, 2026
Unprompted review
Reply from Scuffers
We're so glad you love our hoodies and find them comfy with good material! We appreciate your kind words and quick response feedback.
Very fast amazing products great fit
May 12, 2026
Reply from Scuffers
We're delighted you enjoyed our products.
the quality of the hoodie "with love"…
the quality of the hoodie "with love" is not as a expected for the price chanrged. The fabric is harsh after one wash and has also lost shape significantly.
May 14, 2026
Reply from Scuffers
We appreciate you sharing your feedback. We're concerned to hear about the hoodie's quality after washing and will review this issue.
My parcel never arrived and 3 weeks…
My parcel never arrived and 3 weeks later I haven’t had a refund. I contacted then but they are so slow to respond
May 14, 2026
Reply from Scuffers
We are very sorry your parcel hasn't arrived and for the refund delay. We'll investigate this immediately.
Great people and products
May 12, 2026
Reply from Scuffers
We truly appreciate your kind words. We are so happy you enjoyed our products.
Quick possibility to return and order a…
Quick possibility to return and order a new one in an other color. The new order came directly to my home, which was a very nice surprise
May 11, 2026
Reply from Scuffers
We're so happy to hear you had such a positive experience with your return and new order! We appreciate your kind words.
Reply from Scuffers
We're so glad you had a great experience with us.
Reply from Scuffers
We are delighted you had a positive experience.
Great product, rubbish delivery
My order came in the expected time frame and I was well informed about when it would arrive. The product is great. My granddaughter wore it on her birthday even though the weather was hot and she didn't really need a hoodie! BUT the delivery experience was shocking. FEDEX didn't supply a QR code; I wasn't able to pre-sign for the delivery and had a series of automated voice messages to say I hadn't picked up my order when I had. Ridiculous.
May 15, 2026
Reply from Scuffers
We are so glad to hear your granddaughter loved the product! We truly regret the difficulties you experienced with the delivery process and the automated messages. We are always working to improve every aspect of our service.
Really nice staff happy to help and…
Really nice staff happy to help and great manners love my jumper it’s so cute
May 11, 2026
Reply from Scuffers
We're so happy you love your jumper and our team's service! Thank you for your kind words.
Reluctantly spent £85 on a hoodie for…
Reluctantly spent £85 on a hoodie for my daughter. I didn’t know what all the fuss was about and had never heard of Scuffers but went ahead as we’d received what seemed to be a counterfeit one from Vinted. I had to return this as too big. My refund was only £60 and I still think it is fsr too expensive. The fake one was better quality. Now I’m £20 down
May 15, 2026
Reply from Scuffers
We appreciate you sharing your experience and feedback regarding the hoodie and the return process. We understand your disappointment with the cost and the refund amount. We are always working to improve our products and services.
Reply from Scuffers
We're so glad you had a great experience with our customer service and found the sizes you needed!
My order arrived within a reasonable…
My order arrived within a reasonable timeframe, well-packaged, and exactly as I ordered. This is much appreciated. Thank you for your excellent service.
May 15, 2026
Reply from Scuffers
We are so pleased to hear your order arrived as expected and in good time. Your kind words about our service are greatly appreciated. Thank you for your positive feedback!
Everything i bought from Scuffers im…
Everything i bought from Scuffers im very satisfied with. I have a lot of pieces almost worth a sponsorship so that says a lot. Nice work.
May 11, 2026
Reply from Scuffers
We're so happy to hear you're satisfied with your purchases! It means a lot to us that you enjoy our products. Thank you for your kind words!
Great quality
May 11, 2026
Reply from Scuffers
Thank you for your feedback! We're thrilled to hear that you're happy with the quality of our products.
Love the products and customer service…
Love the products and customer service was great when I needed to make a change to a color and size after ordering.
May 11, 2026
Reply from Scuffers
We're so happy you love our products and that our customer service team could assist you. Thank you for your kind words!
Excellent service
Excellent service when pants were too small. New sent asap and return guidlines were easy and customer friendly.
May 14, 2026
Reply from Scuffers
We're so glad we could quickly resolve the sizing issue for you. We appreciate your kind words about our service and easy return process!
the delivered packages came damaged…
the delivered packages came damaged with the t-shirts damaged as well. was quite disappointed with the delivery condition.
May 14, 2026
Reply from Scuffers
We are sorry your package and t-shirts arrived damaged. We are looking into this delivery issue.
I did not receive my order or my…
I did not receive my order or my confirmation - you took my money! I tried to write you But no ansewer because I did’nt have a ordernumber
May 14, 2026
Reply from Scuffers
We sincerely regret the issue with your order and payment. We are actively investigating this matter to resolve it promptly.
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