So I‘m totally happy with your designs quality and clothes overall but… my latest order was really difficult and unsatisfactory. I ordered a jeans measured my size from your Sizeguide. The Pants arriv... See more
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Review summary
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The shorts are really cool, but the downside is that the quality isn’t very good, the fabric ripped because I caught it with my knee, and now more than half of the shorts have a torn stripe
Company replied
The sweaters are nice but they are massive. I ordered my usual size and I could have fit in there twice. I really like wearing the sweaters but it’s not so comfortable when wearing a coat as well.
On the page it said the hoodie was oversized so I ordered a small, arrived today and it was a cropped top 😭. I’m returning it to get a different size but the website had me fooled
Company replied
Company details
Written by the company
Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love
Contact info
Pozuelo de Alarcón, 28023, Madrid, Spain
- help@scuffers.es
- scuffers.es
3.5
Average
21K reviews
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Can’t exchange from Australia
couldn’t exchange my jumper as i’m in Australia and it’s to small so now i can’t wear it.
May 11, 2026
Reply from Scuffers
We appreciate you sharing your experience. We are truly sorry the jumper did not fit and that the exchange process was difficult. We are reviewing our international exchange policies to prevent this.
My daughter is obsessed with her…
My daughter is obsessed with her hoodie. Won’t take it off! Shipping was quick too. Very happy all round ;)
May 11, 2026
Reply from Scuffers
We are so happy your daughter loves her hoodie and that the shipping was quick! Thank you for your wonderful feedback.
Poor returns
Item was as described and good quality, but returns are really difficult. Staff were very unhelpful. Places that ship FedEx overseas are very few and far between, and they would not offer a service where the item can be picked up.
May 11, 2026
Reply from Scuffers
We are sorry to hear about the difficulties you experienced with the return process and our team. We are reviewing our procedures to improve our service.
Not worth 90€
Hoodies are 100% cotton, but are made badly and the fabric is stiff and not comfortable. Delivery time took much longer than expected and when I asked about it from customer support, I didn’t get a reply.
May 11, 2026
Reply from Scuffers
We are sorry the hoodie fabric was not to your liking and for the extended delivery time. We are reviewing our customer support process to prevent this from happening again.
I am writing to express my deep frustration regarding order
I originally had this order shipped to the US, but I only opened the package after arriving back in Taiwan. To my absolute disappointment, the item is completely damaged and covered in stains. This is an unacceptable product quality.
To make matters worse, I have been trapped in a loop with your automated chatbot and cannot reach a real human to resolve this. Due to my current location in Taiwan, it is impossible for me to ship the item back to the US under normal procedures, and your system does not allow me to receive the replacement item here in Taiwan either.
Since this is entirely a quality issue from your side, I request that a human customer service representative review this case immediately. I am more than happy to provide photos of the damages and stains as proof.
I look forward to your prompt response and a proper solution.
May 11, 2026
Reply from Scuffers
Thank you for sharing your experience. We are very sorry to learn about the damaged and stained item you received. We understand your frustration with the automated system and the challenges of your current location. We are escalating this to our customer service team, who will review your case immediately and contact you directly to discuss a proper solution. We appreciate your patience as we work to resolve this for you.
Love the hoodies from here
Love the hoodies from here. Excellent quality and lovely designs. Reliable to order from. Delivery takes a while but you receive tracking updates that are exact.
May 11, 2026
Reply from Scuffers
Hi Bernadette,
Thank you for your kind words and continued support. We're delighted that you enjoy our hoodies and appreciate the tracking updates provided during delivery.
Really good quality of the product I…
Really good quality of the product I ordered. It was really fast and everything was fine.
May 11, 2026
Reply from Scuffers
Hi Ryan,
Thank you for your review! We're happy to hear that everything went smoothly and that you were satisfied with both the product quality and delivery.
Still waiting for my delivery iver a…
Still waiting for my delivery iver a week after it should have been delivered. Sent an email explaining and had a reply saying they can see its on its way and there are no issues!!
My issue is that this was a birthday present and that birthday has now been and gone and still no Scuffers hoodie
May 11, 2026
Reply from Scuffers
We're truly sorry the Scuffers hoodie didn't arrive for the birthday. We understand how frustrating delays are, especially for a gift. We are looking into this delivery issue.
The clothes are good quality and were…
The clothes are good quality and were delivered fast
May 11, 2026
Reply from Scuffers
We're glad to hear you're happy with the quality and quick delivery!
Reply from Scuffers
Thank you so much for your continued trust in Scuffers. We're delighted to hear that each order continues to meet your expectations.
Reply from Scuffers
Hi Mark,
Thank you for your review! We're glad to hear that the sizing and delivery service met your expectations.
Love the Gear!
Love the gear. Speedy shipping to the other side of the world with great tracking info.
May 11, 2026
Reply from Scuffers
Thank you for your review! We're delighted to hear that your order arrived quickly and that you appreciated the tracking information provided.
Kind regards
Excellent Experience, 1st time customer
The product quality is excellent. Shipping was super quick and well packaged. I ordered 2 items and 1 was too big. The exchange process was seamless. I will definitely be ordering again. Thank you.
May 11, 2026
Reply from Scuffers
Thank you for your wonderful review! We're delighted to hear that your first experience with Scuffers was such a positive one and that the exchange process went smoothly
Reply from Scuffers
We are sorry your order was late and untrackable. We are looking into this.
Reply from Scuffers
Hi Ivana,
Thank you for your review! We're pleased to hear that you were satisfied with both the product quality and delivery service.
Reply from Scuffers
We are sorry for the delay. We are working to improve our delivery times.
This hoodie is amazing!!
This hoodie is amazing!!! Quality, shape, sea — everything!!!
Shipping was a little longer than expected, around 9 days, but still okay
May 11, 2026
Reply from Scuffers
Hi Kateryna,
Thank you for your review! We're thrilled to hear that you love your hoodie and appreciate the quality and fit. We also appreciate your feedback regarding shipping times.
Kind regards,
Scuffers Team
Poor communication
Poor communication. Horrible return policy, even worse sizes. I will never order from scuffers again
May 7, 2026
Reply from Scuffers
We are truly sorry to hear about your frustrating experience. We are reviewing our policies and sizing to improve.
Reply from Scuffers
Hi Bennett,
Thank you for your review! We're glad to hear that the purchasing process was simple and that your order arrived on time.
Reply from Scuffers
Thank you for your review! We're delighted to hear that you were happy with both the delivery speed and the product.
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