So I‘m totally happy with your designs quality and clothes overall but… my latest order was really difficult and unsatisfactory. I ordered a jeans measured my size from your Sizeguide. The Pants arriv... See more
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Review summary
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Reviews shaping this summary
The shorts are really cool, but the downside is that the quality isn’t very good, the fabric ripped because I caught it with my knee, and now more than half of the shorts have a torn stripe
Company replied
The sweaters are nice but they are massive. I ordered my usual size and I could have fit in there twice. I really like wearing the sweaters but it’s not so comfortable when wearing a coat as well.
Company replied
On the page it said the hoodie was oversized so I ordered a small, arrived today and it was a cropped top 😭. I’m returning it to get a different size but the website had me fooled
Company replied
Company details
Written by the company
Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love
Contact info
Pozuelo de Alarcón, 28023, Madrid, Spain
- help@scuffers.es
- scuffers.es
3.5
Average
21K reviews
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The order was fast good quality
The order was fast, never a mistake. The quality is good. So big thanks 😁👍🏼
May 12, 2026
Reply from Scuffers
We're so happy to hear your order was fast and the quality is good! Thank you for your kind words!
Never had my shipment delivered
Never had my shipment delivered. Emailed customer service for over a week, kept getting same automated message from customer service. No updates. Offered no compensation for my time, no refund, never reshipped my package. Waited over a month with nothing to show for it. I ordered there before and loved my sweatshirt, so I ordered a 2nd time and it was a horrible experience. It really sucks because I love their clothes.
May 7, 2026
Reply from Scuffers
We are truly sorry to hear about the issues with your recent order and the frustration caused by the lack of updates. We appreciate you bringing this to our attention. We are actively investigating this matter to prevent similar occurrences.
You have to pay for exchange items
I had to pay $10 to exchange an item I understand paying for shipping if I’m returning something but for an exchange is just absurd, considering they’re expensive items
May 8, 2026
Reply from Scuffers
We appreciate you sharing your concerns about the exchange fee. We understand your frustration with this policy, especially for expensive items. We are reviewing our processes.
Great clothes, Issues with Washing
Great clothes, amazing fit, but one of my items got messed up after only one time in the wash. I’m really upset about it because it cost me a lot of money and got messed up after only ONE wear. otherwise I’d say the quality and fit are great.
May 12, 2026
Reply from Scuffers
We appreciate your feedback and are sorry to hear about the issue with your item after its first wash. We understand your disappointment, especially given the cost. We are always working to improve our product quality.
The product arrived damaged with blood…
The product arrived damaged with blood stains, but the customer help was very kind and fast in responding
May 12, 2026
Reply from Scuffers
We are concerned to hear about the damaged product. We are glad our team was helpful, and we are reviewing this issue.
Order was lost
The hoodie was due to arrive 12th May. I emailed to query where it was and was told it had been lost by the shipping company. As it was for my daughter’s birthday I asked when another one would be sent. This query was not answered and a refund was sent. No option for them to send another one was offered. I wouldn’t dare risk ordering again!
May 25, 2026
Unprompted review
Reply from Scuffers
We sincerely apologize for the issues with your order and the lack of communication regarding a replacement. We understand your frustration, especially since it was for a birthday. We are reviewing our process to prevent this from happening again.
proper customer service.
May 8, 2026
Reply from Scuffers
Hi Casper,
Thank you for your review! We're delighted to hear that you were satisfied with our customer service.
Kind regards,
Scuffers Team
Reply from Scuffers
We're happy to hear you enjoyed our professional and prompt service. Thank you for your kind words!
I have written to you several times but…
I have written to you several times but you do not answer anymore. I demand a refund order number:1186675
May 26, 2026
Unprompted review
Reply from Scuffers
We are sorry for the delayed response. We are reviewing your order and will contact you directly to resolve this.
Reply from Scuffers
Hi Amandine,
Thank you for your review! We're happy to hear that you were satisfied with the quality of our products.
not just a logo
Love the quality and how quickly the orders arrive. I’ve seen some people commenting about the prices, but honestly my brother and I have pieces that have lasted for years. For me, that’s what makes it worth it. You’re paying for quality, not just a logo.
May 12, 2026
Reply from Scuffers
We are so happy to hear you appreciate the quality and quick delivery of our products. We agree that lasting pieces are truly worth the investment. Thank you for your wonderful feedback!
Reply from Scuffers
We're happy to hear you love the quality and fit of your items! We appreciate your kind words.
Reply from Scuffers
Hi Niki,
Thank you for your recommendation! We're delighted that you're happy with the quality of our products.
Wrong item received with no solutions !
I reported that I had received the wrong item. A person named Jorge replied to me twice saying that I had to return the item at my own expense, which I completely refuse since this mistake was made by Scuffers.
Since then, I have received no further response.
I am honestly shocked to buy a premium clothing item for nearly 100 euros and receive such terrible customer service unable to acknowledge its own mistake or simply send the correct item.
So no, thank you for this experience.
May 12, 2026
Reply from Scuffers
We are truly sorry to hear about the issue with your order and the subsequent customer service experience. We understand your frustration regarding the incorrect item and the return process. We are actively reviewing this matter to ensure a fair resolution and improve our support.
Item is good quality but I have been…
Item is good quality but I have been emailing few times about late delivery/shipment issue but I never got any answer. Not good communication or customer service.
May 8, 2026
Reply from Scuffers
We appreciate your feedback on the delivery and communication. We are truly sorry for the lack of response and will investigate this issue.
all good !!!
May 12, 2026
Reply from Scuffers
Hi Denys,
Thank you for your review! We're glad to hear that everything went well with your order.
Kind regards,
Scuffers Team
Returns/ exchanges are way too expensive
May 11, 2026
Reply from Scuffers
We're sorry to hear about the return costs.
I don't have a lot to say expect that…
I don't have a lot to say expect that Im never disappointed, I love this brand.
May 8, 2026
Reply from Scuffers
We are so glad to hear you are consistently pleased with our brand! Thank you for your kind words.
So I‘m totally happy with your designs…
So I‘m totally happy with your designs quality and clothes overall but… my latest order was really difficult and unsatisfactory. I ordered a jeans measured my size from your Sizeguide. The Pants arrived and were to small so I wanted to replace it with a bigger size. That worked but I had to pay 10€ extra for the shipping while the shipping for the whole order last time was around 7€. I somehow understand your point, but somehow I don’t. So long story short. I was a bit disappointed because I measured the pants with your sizeguide and it still didn‘t fit and I was a bit disappointed about the 10€ costs for the replacement because you’re sizeguide didn‘t fit the reality…
May 7, 2026
Reply from Scuffers
We appreciate you sharing your experience with us and are sorry the sizing guide led to an unsatisfactory exchange. We understand your disappointment regarding the additional shipping cost for the replacement. Your feedback is valuable as we continuously work to improve our sizing accuracy and customer service.
It was a lovely gift for my boyfriend
It was a lovely gift for my boyfriend. Great quality!
May 11, 2026
Reply from Scuffers
Hi Lynn,
Thank you for your review! We're delighted to hear the gift was well received and that you were happy with the quality.
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