Seagate Technology Reviews 438

2x drives failed on delivery, fair enough these things happen, could have been dropped by courier etc. completely understand this, i've send the two units back to Seagate who have replaced, then UPS turn up with 2x boxes only 1 drive. been speaking to the customer service team via the online chat at Seagate almost daily for the past 28 days, Seagate last Wednesday said, if you wait a week whilst we investigate with UPS and if not resolved we'll organise a replacement drive, sure enough it got to Thursday absolutely no contact from Seagate, contacted again, and was then told you need to wait for the investigation to finish before we can issue a drive, the customer service is shocking, to be clear my company must purchase in excess of £50,000 worth of hard drives per year, it's fair to say that business will be going to Western Digital going forwards, which is a shame as Seagate products are excellent when they work (99% of the time). customer service needs a dramatic improvement. - Case ID 12357970

Don't expect ANY support - online or otherwise!

Had a drive fail, returned for replacement, was told on chat new drive had been shipped but no tracking, spoke to another agent told they had not had faulty drive back, proved to them they had, changed there story to yes we have, asked for complaints address they stated there wasn’t one only the chat service, what a joke of a company, tell lies left right and centre won’t be using Seagate products again Update out of the blue I have received an email from Seagate with tracking information from ups stating drive is on the way and a day of delivery if I had been told that was happening instead of being lied to then it would have saved a lot of hassle, I suspect the chat centre have no clue on what is going on

This is a good score for the experience I have had with Seagate. I had a 16gb hard drive last November that failed in May. They offer a data recovery service, I knew they wouldn't recover my data after reading reviews and as I thought they didn't. I was then promised a replacement as it was only 6 months old and the warranty was 3 years. I'm still waiting - I talk to the pathetic customer services every other day, they have obviously been told what to say, promises they know they wont keep but it doesn't help me in getting my hard drive, I'm furious. For the price I paid the quality and service is awful, avoid and buy a different make.

Was told 7 weeks ago when i sent my RMA back that one would be with me 5-7 working days. then 7 weeks later get told that no hard drive was ever sent out as they have not had one in the warehouse for quite sometime. Never a manager available to speak to and always get told one would email me although both me and seagate know this isnt going to happen

Returned a server SAS drive on 11th July. RMA form shows 5 - 7 days turnaround, and 4 WEEKS later Seagate say their warehouse is backlogged and they're unable to provide an ETA for the replacement drive. Avoid for all enterprise needs!

I wish i could give zero stars, i had a faulty hard drive to which i send back under there warranty.

To only be hit with a import duty of just about the same as a new drive!!

The warranty on seagate is totally useless now, as you may as well just buy a new drive if yours breaks it will be faster and cost the same as the free one from seagate

I have had many seagate hardrives over the years, and many which have failed. Their customer service used to be great and they would always replace quite timely. Now, their service is appauling! No way to contact them other than chat, I've spoken to 6 people spread out over over a week - so many hours wasted, and no sign of it being resolved. I boughth a drive in November, broken by January, after months of chasing I finally got a replacement in April. The replacement was a refurbished one and it lasted all of 6 weeks and died. I am now giving up the will to live to try and get it replaced as have been told the warrenty expired back in April.... one day warrenty I guess. Absolute shambles. Definitely avoid.

No customer service at all!
I've been looking forever for a way to contact them to see how I can fix my hard drive. But there is absolutely no way you can contact them. All the RESCUE and recovery pages on their website is 404.
And the only service center they have listed on their website in Italy is a UPS post office!

I thought I was lucky for once in my lifem since my 4TB Seagate external hard drive broke while under warranty but I couldn't have been more wrong.
The customer service people sounded so nice and friendly and IDIOT me got persuaded to send my HD to their labs and ask for a replacement HD.
I was so upset for my damaged HD and so desperate to get my data back that I did everything customer service told me to do, with so much hope!
For 3 weeks after the lab received my HD there was no update on the My Data Recovery Tracker Page, so I chased customer service again and guess what, 1 or 2 days later, my case was opened and closed within a couple of hours, and I found out that my data allegedly can't be recovered and my HD won't be returned.
This is only my personal opinion and I have no proof of it, but I can't help thinking that they didn't even try since it was under warranty - this is what independent data recovery professionals told me Seagate would most likely do and well, they guessed it right.
Anyway, I BEGGED customer service in tears to send me back my HD, I said that I would send them the replacement one they just sent me (why would I use it anyway).
I know that if I pay money, someone can recover my data for me. However I will not be allowed to try because my HD will never be returned to me.
I was told that my case was closed and there was nothing I could do... On the same day they started and ended the data recovery attempt! It took them 3 weeks to even start the recovery process, but just a few hours to decide they can't do it and make my HD disappear.
I am seriously devastated by all the data I lost, knowing that they will "recycle" my HD.
Personally I think customer service people weren't rude at all, most of them were fairly nice, but not helfpul after all, basically a big waste of time.
Do not ever trust Seagate products, let alone their data recovery service.

NO phone number anymore to contact them Over 3 hours on live chat waiting to be connected to an agent never got one. very bad non existent customer service. Only had product 3 months before a fault developed ended up having to return to retailer after explaining the whole situation, I am returning and choosing a different brand.

Seagate customer service stinks and I am beginning to question the quality of their products. Back in 2020 I ordered a Seagate Barracuda 500GB M.2 SSD. I only used it for the Windows OS. So about a year and a half later.. I was checking on my drives and the SSD was showing that over 20% of the drive was no longer usable. I contacted Seagate and was trying to find out if it was normal, what could have caused the problem, is there something wrong with the drive. Seagate’s response was well you can replace it.. Not offering any help at all really.. So I said fine let's replace it.. They don't cross-ship (which is stupid), so I had to send them my drive and wait on them to check it out then send me a refurbished/remanufactured one.. So it was taking forever for them to get me a drive.. A week or two went by with no word from them. So, I went ahead and bought a new one from a different company. Anyway, I got my PC up and running. Finally, a week or so after getting the new drive, the Seagate drive arrives. Not needing it at this point, I put it aside and out of sight out of mind.. So we recently moved and I came across the drive. I thought I would stick it in my PC as a backup drive or whatever. My Mobo will support 2, M.2 drives.. So I unwrapped it and installed it in the PC, fired it up and the PC does not see the drive at all,, Disk management doesn't see it, BIOS doesn't see it. Nada zilch.. So I contact Seagate, gain and they were not really supportive they just said the same thing as before.. We can replace it. It almost seems like that is the standard answer. instead of providing support for the product, they just replace it. I contacted them on the 28th of June.. The drive went out on the 29th, they received it on the 5th of July. Now it is the 16th of July and I have not heard anything from them.. I am glad it is not my primary drive that I am waiting for.. What is wrong with cross-shipping? Sigh

***UPDATE***
So they sent me a new drive.. Yeah but it is one with lower specs than the one I sent them!

I bought a pricy external hard drive from Seagate. After a year it stopped working I was able to make contact with the tech dept. They could not help me retrieve my data so I went through the process of sending it to the Netherlands. Quite a while later it was returned. However encrypted. Which I expected. But there was nothing to say how to uncrypt it. I literally spent four hours trying to speak to a person. Their automated service kept saying I was being put through to an ardent but nothing progressed. Eventually by selecting ‘purchase a product’ and going through a process of refusing all automated suggestions for what I should buy did I get through to an agent. They were able to send me an email with the code I needed. I will NEVER EVER buy from Seagate again. I had a faulty product and their customer service is non existence. They have NO phone numbers. Even the ones I tried in Schiphol went no where. Then they have an automated help line but NO one to speak to.

Customer Support via Seagate Chat is ridiculous. The people are handling an infinite number of people simultaneously and providing no help or solutions to problems. I ordered a 2 day RMA and paid and received confirmation. I have not received shipment tracking and Chat persons don't have any access to any platforms due to a platform migration that has taken numerous days according to internet searching. I contacted the Operator in Fremont Calif. for Seagate and informed them that they are losing customers by the minute. There is no phone number to contact anyone at Seagate Technology. I've never seen Customer Support so awful by a large corporation in all my living days.

Purchased a Seagate One Touch 4 TB HDD to expand capacity of my nightly back up process. After experiencing 75 to 100 system errors/day- (it backed up okay but poor communications between drive and Mac, together with Mac's sleep wake cycles and Seagate's inability to fully disconnect resulted in many (like 75 a day) OS messages ("drive improperly ejected") - I finally reached out to CCC Bonbich tekkies (my back up software) who diagnosed the above and said it was often a problem with low end drives. I tried a number of their recommended work-arounds but it kept happening. Then reached out to Seagate. After 45 mins of repeating myself, it was clear that the "chat" person (suspect was a bot) was not even following the convo. Totally useless advice and "he" became very argumentative in the end. Beyond poor customer service. Wound up returning the drive, luckily Staples took it back. W

I am a professional photographer based in Milano.

I recently had a highly disappointing encounter with Seagate's customer support live agents. Despite reaching out for assistance, I was met with unprofessionalism and a complete disregard for my concerns.

Firstly, I was hung up on not just once, but three times during my attempt to seek help. This lack of basic courtesy is completely unacceptable and demonstrates a lack of respect for customers.

Furthermore, when I requested to speak with a supervisor to address the ongoing issues, the live agents outright refused to transfer me. This is a clear indication of their unwillingness to take responsibility and resolve customer problems effectively.

To make matters worse, the agents didn't even bother to read the transcript I provided, showing a lack of attention to detail and a disregard for the customer's time and effort.

It is truly disheartening that a company like Lacie, which prides itself on providing reliable and high-quality products, fails to offer the same level of service and support. As a professional photographer, I expected better from a brand with such a reputable name.

I urge potential customers to think twice before purchasing Lacie products, as the lack of competent and respectful customer support can quickly turn what should be a positive experience into a nightmare.

I hope that Seagates takes this feedback seriously and works towards improving its customer support services. I have the transcripts in case anybody from Seagates cares, or if anybody wants to write an article.

I HAD a 2 TB backup drive. It was rather noisy out of the box. The drive failed after a few months during a backup to switch my main PC over to Linux.

Never again will I purchase a Seagate anything. Their new drives are terrible. I can care less about the warranty since I lost stuff due to committing an IT no no and I had some single copies of items on that drive.

There are no support if you get faulty product. The website is purposefully misleading and confusing. There are no real contact information. While trying to get warranty claim online I am getting only error and suggestion to try later and trying later never works. They are scammers.

This is the 2nd Seagate Extension Drive I've bought, the first one failed, had to buy software to get my work of it and that failed. Now this new one has failed cant be found by my PC, this is the very last time I'm buying a Seagate External Drive they are rubbish and cant be trusted. DONT BUY ONE

Bought a 5TB Seagate HDD for backing up everything important to me. Drive failed and I re-formatted it, rinse and repeat a few more times. Now it is dead and won't even register on my PC. Cheap Chinese tech, I'll never buy Seagate devices again, and will tell all of my friends/family to avoid them.