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Sea Island Coffee Reviews 

413
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique taste of the coffee, often describing it as the best they've ever had. Many highlight the efficient and speedy delivery service, noting that products arrive promptly. People also appreciate the excellent customer service, with staff being responsive and helpful, and the ordering process is frequently described as easy and straightforward. However, some customers also noted concerns regarding the coffee's taste and quality, describing certain varieties as lacking flavor, being too light, or having an undesirable bitter or harsh aftertaste. A few other people also felt that there were occasional issues with delivery, such as shipments getting stuck in customs or delays in order dispatch without updates.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the exceptional quality and unique... See more

Quality

Consumers find quality to be positive, with many describing the coffee as exceptional, smooth, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, great, and... See more

Order

Customers had positive experiences with order, praising the ease of ordering and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice selection of beans , but ??? ! ... maybe not the best sealed containers for unroasted/green or freshly roasted coffees ... bit lacking in flavor profiles, natural oils.... I paid almost 4k @ a... See more

Rated 5 out of 5 stars

While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of t... See more

Rated 5 out of 5 stars

Speedy delivery. The coffee bags of Blue Mountain coffee make a delicious cup and are just the ticket when you can’t be bothered to grind beans! I hope they will eventually offer other coffees in th... See more

Rated 5 out of 5 stars

These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Sea Island Coffee

Written by the company


Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.

We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.

We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(413)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good coffees. Great service

I called Sea Island to seek adfvice on what coffees might suit my taste and budget best. The staff were very friendly and helpful. I chose a range of coffees which arrived promptly. Excellent coffees. Far better than any I have had in the past. Highly recommend

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Beans arrived poorly roasted

Beans arrived roasted. Were roasted very little, almost still green, barely past first pop. Brew was bitter, very acidic, not drinkable. Buying it was a very expensive mistake. Will not buy from sea island again.

January 16, 2026
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Reply from Sea Island Coffee

Hi Robert, we're really sorry to hear you didn't enjoy your coffee beans on this occassion. We note down the roast Agtron level of every batch we roast, and I've had our Q grader test our roast level for our Yemeni coffees today and she's happy with the level. It's possible this coffee is just not to your taste. However, we do take this type of feedback seriously so I'll follow up via email with you to see if we can find out anything else about your order in case something went amiss.

Rated 5 out of 5 stars

Terrific coffee and wonderful service

Terrific coffee and wonderful service. Highly recommended.

January 12, 2026
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Reply from Sea Island Coffee

Brian, we are so pleased to hear that. Grateful for your kind words and the recommendation.

Rated 5 out of 5 stars

I received my beans quickly!

I received my beans quickly!
Beans were very fresh. I could smell them as soon as I received the box.

January 5, 2026
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Reply from Sea Island Coffee

Thanks for the lovely note! You picked some outstanding Geishas, hope you're enjoying them.

Rated 1 out of 5 stars

My shipment hasn’t even been delivered…

My shipment hasn’t even been delivered yet and is stuck in customs. DHL is reaching out to me to provide detail on the manufacturer and address which isn’t something I could possibly know. I have reached out to Sea Island asking for help providing this information so this gift I am sending my daughter can be delivered. Very poor experience for something I thought would be a fun surprise for my daughter.

January 9, 2026
Rated 1 out of 5 stars

Not a hint of blue mountain coffee in…

Not a hint of blue mountain coffee in there. Very disappointed.
You can "verify" what you like and claim "100%" but if you only put a fraction in then it isn't going to taste the same. So, if you can suggest a "roast level and brewing method" that actually tastes like the real deal then I'm all ears?

January 12, 2026
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Reply from Sea Island Coffee

Hi Trevor,

Thank you for your feedback and I’m sorry to hear the coffee was not to your taste.

We can confirm that our Jamaica Blue Mountain is 100% authentic Grade 1, sourced directly from certified estates in the Blue Mountains. Flavour can vary depending on roast level and brewing method, and we would be happy to help recommend an alternative if you’d like.

Kind regards,
Sea Island Coffee

Rated 3 out of 5 stars

Takes too long to get an order

Takes too long to get an order. Still do not have it.

January 12, 2026
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Reply from Sea Island Coffee

Hi Jeryl, My sincerest apologies that your order was delayed on this occassion. As of January, the US introduced some extra customs checks on coffee that were not previously required, and we have dealt with these now, but this caused a temporary delay of our US shipments. All info has been provided for your order and it is due for delivery today! I hope you enjoy your coffee and again, apologies for the delay with customs.

Rated 5 out of 5 stars

Excellent company

Easy ordering, subscription service if required. Not bombarded with marketing emails. Excellent product. Excellent delivery times.

December 1, 2025
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Reply from Sea Island Coffee

Thank you, Anita. Delighted everything from service to delivery has been smooth. We're always glad to see our Signature Collection Jamaica Blue Mountain continue to be so well recieved. If there’s ever anything we can assist with, or if you'd like recommendations on new origins to try, don’t hesitate to drop us an email.

Rated 5 out of 5 stars

Easy purchase

Easy purchase, was purchased for a gift

January 6, 2026
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Reply from Sea Island Coffee

We appreciate the review Richard! We hope the gift was well recieved!

Rated 5 out of 5 stars

Unique taste profile

Unique taste profile; fresh beans; quick delivery

January 6, 2026
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Reply from Sea Island Coffee

Ali, delighted you enjoyed both Galapagos and Fiji. You’re absolutely right to note their distinct characters; volcanic sweetness from the Galapagos, and rich tropical depth from the Fiji.

Rated 5 out of 5 stars

Honestly, it’s sensational

Honestly, sensational coffee. Yemeni blend was amazing. Time to try some more

January 5, 2026
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Reply from Sea Island Coffee

Andy, brilliant to hear you enjoyed the Yemeni coffee. Hope the Hawaii Mokka hits the mark as well! If you do end up trying more, perhaps our other Yemeni coffee (Matari), don’t forget to sign up to our email newsletter to receive a one-time welcome discount code for your next order. :)

Rated 5 out of 5 stars

Great quality coffee

Great quality coffee delivered on time and totally made our holiday more fun

May 29, 2025
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Reply from Sea Island Coffee

Mel, delighted to hear the pods arrived smoothly and added that extra bit of joy to your holiday! Let us know if we can ever help with recommendations for your next trip! :)

Rated 5 out of 5 stars
Sea Island Coffee logo

Reply from Sea Island Coffee

Thank you for the review, Bill! We’re thrilled to hear you’re enjoying the coffee, it’s always a pleasure. Please don’t hesitate to reach out if you’d ever like more recommendations!

Warmly,
Emily

Rated 5 out of 5 stars

Great experience

Great experience. Very professional customer service people. Not easy to order overseas for coffee these days. But the experience and and the good quality coffees make it a pleasure for special days.

November 24, 2025
Rated 5 out of 5 stars

Responsive and helpful

Responsive and helpful.
Good reliable service

November 28, 2025
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Reply from Sea Island Coffee

Thank you, Paul. We're really pleased to hear that, always happy to help!

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