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Sea Island Coffee Reviews 

413
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique taste of the coffee, often describing it as the best they've ever had. Many highlight the efficient and speedy delivery service, noting that products arrive promptly. People also appreciate the excellent customer service, with staff being responsive and helpful, and the ordering process is frequently described as easy and straightforward. However, some customers also noted concerns regarding the coffee's taste and quality, describing certain varieties as lacking flavor, being too light, or having an undesirable bitter or harsh aftertaste. A few other people also felt that there were occasional issues with delivery, such as shipments getting stuck in customs or delays in order dispatch without updates.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the exceptional quality and unique... See more

Quality

Consumers find quality to be positive, with many describing the coffee as exceptional, smooth, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, great, and... See more

Order

Customers had positive experiences with order, praising the ease of ordering and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice selection of beans , but ??? ! ... maybe not the best sealed containers for unroasted/green or freshly roasted coffees ... bit lacking in flavor profiles, natural oils.... I paid almost 4k @ a... See more

Rated 5 out of 5 stars

While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of t... See more

Rated 5 out of 5 stars

Speedy delivery. The coffee bags of Blue Mountain coffee make a delicious cup and are just the ticket when you can’t be bothered to grind beans! I hope they will eventually offer other coffees in th... See more

Rated 5 out of 5 stars

These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Sea Island Coffee

Written by the company


Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.

We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.

We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(413)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Delicious!!!

Sea Island Coffee is genuinely some of the best coffee I’ve ever had. The quality of the beans really comes through in every cup, it’s smooth, rich, and packed with flavour without being too bitter or strong.

Tried several different capsules and each one was unique in its own way, you can tell they’ve put real thought into the blends. It's a massive step up from the usual supermarket stuff and has totally ruined regular coffee from anywhere else for me too.

The packaging is gorgeous, which made the whole experience feel so luxurious.

If you're into coffee (aren’t we all?!), definitely give this a go. Seriously delicious and I never thought I’d like coffee black, but turns out I do when it’s “proper coffee"!!

April 30, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Rosanna, Thank you so much for this lovely review. We’re thrilled to hear how much you’re enjoying our Luxury Capsule Collection Box – and the packaging too! If you’d like any recommendations on what to try next, we’d be more than happy to help!
The Sea Island Team

Rated 5 out of 5 stars

This place is amazing

This place is amazing! They offer the best coffee and outstanding customer service via telephone and email!
The coffee is top notch and well priced!
I highly recommend.

May 21, 2025
Unprompted review
Sea Island Coffee logo

Reply from Sea Island Coffee

Thank you so much for your 5-star review! We're thrilled to hear you’ve been enjoying our coffee and that the team have been able to help you choose some unique coffees to try.
The Sea Island Team

Rated 5 out of 5 stars

Great coffee

Great coffee. Great service.

May 13, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Ana, Delighted to hear your great feedback! Thank you.
The Sea Island Team

Rated 5 out of 5 stars

Repeat customer

Repeat customer

May 12, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi George, Thank you for continuing to choose Sea Island – it’s been a pleasure having you with us over the years. We hope you’re enjoying the Wild Kopi Luwak from your most recent order!
The Sea Island Team

Rated 5 out of 5 stars

Excellent coffee.

Excellent coffee.

May 9, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Lauren, We're pleased to hear you've been enjoying the Galapagos and Jamaica Blue Mountain capsules. Thank you for leaving us a 5-star review!
The Sea Island Team

Rated 5 out of 5 stars

Excellent choice

Excellent choice
Excellent service
Excellent coffee
I highly recommend

May 9, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Sue, We're so pleased to hear you've been enjoying the JBM capsules and our service – thank you for the great feedback! We really appreciate it and look forward to your next order.
The Sea Island Team

Rated 5 out of 5 stars

Great choice of coffee

Great choice of coffee. Well constructed website and fast delivery.

May 6, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Jeffrey, Thank you for the wonderful feedback! We're thrilled to hear you're enjoying the Galapagos coffee. Whenever you're ready to place your next order, we're here to help - just reach out anytime!

Rated 5 out of 5 stars

Blue Mountain Coffee

Fast and efficient service

April 24, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Alan, we're delighted to hear this - thank you for your 5-star review.
The Sea Island Team

Rated 5 out of 5 stars

Super easy

Super easy, from ordering to tracking to delivery. The whole process was easier that trying to find beans for sale on Guadeloupe. Thank you!

April 7, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Delighted to hear your great feedback!

Rated 5 out of 5 stars

Have only tried two of the coffees so…

Have only tried two of the coffees so far, but they are very flavorful and high quality…will enjoy all of them I am sure!!

April 4, 2025
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Reply from Sea Island Coffee

Hi Brian, so pleased to hear you’re enjoying our pods. Let us know if you’d like a recommendation for what to try next!

Rated 5 out of 5 stars

Galapagos, Santa Crus Island Estate Coffee

Recently purchased the Galapagos, Santa Cruz Island Estate coffee. WOW WOW WOW, what a treat!! It is by far, the best coffee I have ever had. As a traditional tea drinker, I actually can't wait for my morning coffee now.

April 3, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Thank you for the wonderful feedback - we’re thrilled to hear the Galapagos coffee made such an impression! Let us know if you'd like any recommendations on what to try next.

Rated 5 out of 5 stars

Great speedy delivery

Great speedy delivery, with great packaging. The taste is excellent and really smooth, I will be buying again!

March 26, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Carlos, we're so pleased to hear you enjoyed our signature JBM and the speedy delivery — we look forward to your next order. Let us know if you'd like any recommendations on a coffee to try next!

Rated 2 out of 5 stars
Sea Island Coffee logo

Reply from Sea Island Coffee

Thank you for your feedback. We aim to showcase a range of rare and distinctive origins with flavour profiles that reflect their unique location - but we understand taste is personal. If you’d ever like help selecting a coffee more suited to your preferences, we’d be happy to recommend something.

Rated 5 out of 5 stars

Great coffee and service.

Great products and super quick delivery, regular updates for tracking. The coffee I bought (Jamaican Blue Mountain Dark Roast) is wonderful and well worth the expense. Highly recommended.

March 14, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Thank you for the great feedback. We’re pleased you're enjoying our Signature Jamaican Blue Mountain!

Rated 5 out of 5 stars

Delivery service could be more attentive

I haven't got the coffee as the address wasn't correct, the wrong number was automatically included, and we did not double check it, (ended in diff. London area).
However, DPD service did not check the name or contact the person via phone that was provided. So, the package was left outside, at wrong address.

Maybe it would be better to use delivery service who would make sure that, if such inconvenience happens, the package would be returned to Sea Island Coffee or call the customer.
Even if it was a proper address, it is in general not a good idea to leave the package outside.

March 7, 2025
Rated 5 out of 5 stars

Fantastic coffee

The coffee from here is really fantastic and I’ve tried most coffee roasters around. The only downside is that it’s very expensive!

March 3, 2025

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