Banner for Sea Island Coffee

Sea Island Coffee Reviews 

413
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique taste of the coffee, frequently describing it as delicious, smooth, and among the best they've tried. Many appreciate the efficient and super-fast delivery, noting that products arrive promptly. The ordering process is often highlighted as easy, with a user-friendly website and responsive, helpful customer service. However, some customers noted specific coffee quality issues, including beans that were too lightly roasted, leading to bitter or acidic brews, or capsules with insufficient coffee. A few also experienced delivery problems, such as shipments stuck in customs or orders not being sent out promptly.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the exceptional quality,... See more

Quality

Users consistently express satisfaction with the quality of the coffee, describing it as exceptional, smooth,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick, prompt, and... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as fantastic, great, and... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice selection of beans , but ??? ! ... maybe not the best sealed containers for unroasted/green or freshly roasted coffees ... bit lacking in flavor profiles, natural oils.... I paid almost 4k @ a... See more

Rated 5 out of 5 stars

While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of t... See more

Rated 5 out of 5 stars

These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more

Company replied

Rated 5 out of 5 stars

Customer experience great; I had to phone the London shop with a question about the Jamaica Blue barrel which was answered proficiently by a lovely lady. Many thanks 🙏 As to the coffee you’ll ha... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Sea Island Coffee

Written by the company


Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.

We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.

We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(413)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An angel is peeing on your tongue

While visiting overwhelmingly beautiful Saint Helena I had the opportunity to taste espresso coffee at the Wranghams plantation. There I enjoyed a cup of the very best coffee the world has to offer. As we say in The Netherlands: drinking Wranghams coffee is... like an angel peeing on your tongue!

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Sea Island Coffee Review

Sea Island Coffee delivers a high-end experience from start to, an average cuppa.

The website is easy to navigate, providing clear details on each coffee, making selection and ordering effortless.

While the prices are on the premium side, the quality and exclusivity of their offerings make a compelling case.

When my order arrived, the presentation was outstanding. The coffee came in stylish tins that exuded luxury, making the unboxing feel like a special occasion. Each tin is individually labelled with an interesting description and brewing recommendations. From packaging to aroma, it was clear I was in for something exceptional...

Puerto Rican, Galápagos & Dominican Republic 250g of each.

The coffee is ok, but leaves you feeling underwhelmed from the price and packaging.

Worth trying if there's a coffee type that really appeals, but hugely overpriced.

February 12, 2025
Unprompted review
Sea Island Coffee logo

Reply from Sea Island Coffee

Thank you for your review. We're pleased you appreciated the overall experience and enjoyed our gift packaging. We're sorry to hear the taste of the coffees didn’t quite meet your expectations. Taste is deeply personal, and while we aim to showcase some of the world’s rarest and most unique origins, we understand that not every profile will resonate with everyone. If you'd like to explore a different origin in the future, we’d be happy to offer recommendations more tailored to your preferences, but we appreciate the feedback.

Rated 2 out of 5 stars

Way too expensive for the product…

Way too expensive for the product received. Grind the coffee to a very fine size or you will be drinking colored water. I also felt that the bag was about 1/2 full. Way too expensive for the outcome.

January 27, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Sam, We're sorry to hear the coffee didn’t fully meet your expectations. Grind size can significantly impact the brewing process - feel free to get in touch for guidance tailored to your brewing method. All our bags are freshly weighed and packed to order, but if you have any concerns about the quantity received, our team would be happy to look into it.

Rated 5 out of 5 stars

High quality coffee

I ordered a bag of Jamaica Blue Mountain Beans (Cinchona Estate) at £20.8/100g (already 15% off) to make pour-over coffee. The beans are freshly roasted (just one day before despatch) and the flavour is complex, with very bright acidity, citrus and tropical fruit notes and some cocoa (chocolate) flavours.

Overall, the price of this one is a bit high for everyday drink, but so is the quality. I would recommend it if you want a cup of quality coffee.

I also ordered a bag of Costa Rica Venecia Honey Beans at £8/100g and I think these are worth the price and suitable for an everyday drink.

January 7, 2025
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Haotian, thank you so much for your review! We really appreciate your detailed feedback and we're happy to hear that you enjoyed both of the coffees you ordered.

Rated 5 out of 5 stars

Once again the customer service. is…

Once again the customer service is excellent order sorted without a hitch, sorted alternative grade of same bean due to awaiting for current harvest. I love using sea island due to the helpful staff and high quality products.

January 15, 2025
Rated 5 out of 5 stars

Brilliant service keeps you updated…

Brilliant service keeps you updated when shipped great website
Also know it's the genuine coffee not like some were other coffee is added
Brought for a prezzie absolutely loved it especially in the barrel
Best ever Jamaican blue mountain coffee I have purchased

December 4, 2024
Sea Island Coffee logo

Reply from Sea Island Coffee

Hi Gaynor, thank you for your lovely review! We're so pleased to hear you enjoyed the Jamaica Blue Mountain coffee and found it a perfect gift. We appreciate your kind words about our service too!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look