Sealy UK Reviews 

1,535
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of their products, especially mattresses, which many describe as comfortable and supportive. Customers often highlight the excellent service received, from knowledgeable sales staff who assist in choosing the right product, to professional and friendly delivery teams. The delivery service is consistently noted for its efficiency, with many appreciating the option to track their order and the helpfulness of the delivery personnel in setting up new items and removing old ones. However, some customers also noted issues with product durability, experiencing problems like mattresses sinking or developing bulges after only a few months of use, leading to discomfort and disappointment. A few other people also felt that the firmness of certain mattresses did not match their expectations or showroom experience, causing pain and requiring additional purchases like expensive toppers. There were also isolated complaints regarding delivery experiences, including damaged property during installation, delivery personnel not assembling beds, or not removing old items as promised.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the mattresses as well-made... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting its efficiency and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent and professional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our Sealy mattress at Keens Belfast - it is definitely the best and most comfy mattress we have ever owned ! Although it is a bit more expensive for a Sealy it was worth the expense as in th... See more

Rated 5 out of 5 stars

The delivery service was as suggested the evening before. Also able to track the van's journey which was very useful. The 2 young men were professional and friendly, also taking the old one away was... See more

Rated 5 out of 5 stars

Wonderfully supportive mattress with a firm edge that doesn’t sag when you sit on the edges or roll out of bed. Haven’t slept so well in years. Quick delivery and very professional service getting the... See more

Company replied

Rated 5 out of 5 stars

Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,535)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Supportive mattress with firm edge

Wonderfully supportive mattress with a firm edge that doesn’t sag when you sit on the edges or roll out of bed. Haven’t slept so well in years. Quick delivery and very professional service getting the superking mattress up awkwardly turning stairs.

May 9, 2026
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Reply from Sealy UK

Thank you for your 5* review

Rated 5 out of 5 stars

My bed is excellent

My bed is excellent - very comfortable and my sleep pattern has improved dramatically - just excactly what we asked for.

May 1, 2026
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Reply from Sealy UK

Thank you for your 5* review

Rated 5 out of 5 stars

Very happy overall with purchase of Sealy mattress

Assistance in store with our order was excellent, drivers kept us updated on delivery, delivery came when it was expected and the gentleman who delivered it were courteous and professional. The mattress has been really comfortable and has definitely helped to improve our sleep overall. It feels a good, quality made product and although it was more expensive than we planned to pay, it has been worth every penny.

May 4, 2026
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Reply from Sealy UK

Thank you for your review. We're delighted to learn of your experience.

Rated 2 out of 5 stars

Not what I expected

Not what I expected, I felt the mattress sagged in the first couple of weeks. I have rotated but it did not make a difference.

April 24, 2026
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Reply from Sealy UK

Thank you for your review,

We're sorry to hear of this. If you believe there may be an issue with your mattress, please get in touch with the retailer and make them aware of your concerns.

If you require any assistance, please don't hesitate to contact us at customercare@sealy.co.uk

Best Wishes
Sealy UK

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Ordered on the Sunday came the following Friday. Mattress seems to be well made. Would recommend.

April 24, 2026
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Reply from Sealy UK

Thank you for your 5* review

Rated 4 out of 5 stars

A firm mattress.

I think it is a very good mattress but too hard for my wife. She sleeps on her side and according to her weight she is too light for a firm mattress. (We were not aware of this when we bought it)

April 21, 2026
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Reply from Sealy UK

Hi William,

Thank you for your review, we are sorry to hear your wife is finding your new mattress too firm.

You may wish to consider trying a mattress topper, people often find they offer additional luxury and comfort. They are available online and from a number of High Street retailers.

Best wishes
Sealy UK

Rated 5 out of 5 stars

Never slept better

Ordered a new mattress and I am mega happy! Since getting it I have had the best sleep in years. Switched from Simba (waste of money) to Sealy, honestly the difference is night and day.

Delivery went flawlessly and haven't had a single issue. Highly recommended.

October 15, 2025
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Reply from Sealy UK

Thank you for your review.
We're delighted to hear of your experience.

Rated 1 out of 5 stars

Bad reaction

The first two night's sleep was fine. Unfortunately for the following five nights I woke up feeling as though my legs and feet were on fire. It was so bad it woke me up. After a week I gave up and went back to my previous mattress. When I was able to, I exchanged it for another make. Customer Services were excellent and suggested that I might have had a reaction to the foam. I thing this was probably the case.

April 26, 2026
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Reply from Sealy UK

Hi

Thank you for your review. We're sorry to learn of this reaction but are pleased customer service were able to assist.

We hope you now have a mattress which meets your needs and are sleeping comfortably.

Best wishes
Sealy UK

Rated 1 out of 5 stars

I had to pay for a deep clean because…

I had to pay for a deep clean because the mattress absolutely stank like a dirty damp dish cloth left in the cupboard for six months. Spent a week on the sofa while waiting for the smell to go as I the old mattress was taken away. Just hope it's alright now. And now sealy are trying to convince me that this is normal. Are they for real.

April 25, 2026
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Reply from Sealy UK

Hi Michael

Thank you for leaving a review and we're sorry to hear of your experience.

It is not uncommon for a new mattress to have an odour when first delivered, however it is not harmful to human health. With regular airing it should soon dissipate, a deep clean should not be necessary.

Should you find that the odour persists, please do get in touch with the retailer who will investigate further and take the necessary action to resolve.

Best Wishes
Sealy UK

Rated 3 out of 5 stars

Too firm for us

April 24, 2026
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Reply from Sealy UK

HI Mike

Thank you for leaving a review.

We're sorry to hear you are finding your mattress too firm. This can often be the case initially whilst the body adapts to the level of support being offered by the new mattress.

We hope that you will soon adjust and be sleeping comfortably.

Should you wish to explore other options which may be available to you, please contact the retailer directly.

Best wishes
Sealy UK

Rated 2 out of 5 stars

Sealy Advantage Emerald Latex Mattress

Bought Sealy Advantage Emerald Latex Mattress. It is very soft. I wake up with my back aching. I weigh 50kgs and was looking for a softer top with a harder base. But this mattress dips. And the problem is made worse when my partner sleeps over. He weighs 70kgs. I end up needing to sleep on the edge of the mattress as the dip gets worse. He wakes up with a backache whenever he sleeps over. I’ve had it for 6 months now. It felt too soft almost from the beginning but I gave it time to settle.

November 15, 2025
Unprompted review
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Reply from Sealy UK

Hi Sonya,

Thank you for your review. We're disappointed to learn of your experience.

Have you contacted the retailer at all to make them aware of the issues you are experiencing? If not, we recommend speaking to them ASAP.

If you require any assistance, please don't hesitate to get in touch with us at customercare@sealy.co.uk

Best Wishes
Sealy UK

Rated 4 out of 5 stars

Comfortable & Firm

We are pleased with our mattress, easy to order and delivered carefully and in a timely manner.
Registering the purchase was tricky, rang Sealy direct in the end as the advice from Mattress Direct was incorrect.
The mattress is a bit noisy, clunks at the top end when you turn over! I know I wondered what it was when I first heard it.
Apart from that it is comfortable and we have a good night's sleep 😴

February 12, 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review.

We're sorry to hear you found the registration process but are pleased you're happy with the comfort and are sleeping well :)

If the noise you described persists or worsens, please reach out to the retailer who will investigate further and take any action required under the terms of the guarantee.

Best wishes
Sealy UK

Rated 5 out of 5 stars

Excellent mattress

Excellent mattress. Will replace with the same mattress when required.

April 19, 2026
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Reply from Sealy UK

Thank you for your review! We're delighted to hear this.

Rated 1 out of 5 stars

Mattress arrived ripped & very…

Mattress arrived ripped & very uncomfortable with large dips in between the springs therefore no support.

April 19, 2026
Sealy UK logo

Reply from Sealy UK

Hi Mr Farquhar,

We're very sorry to hear of that your mattress did not arrive in perfect condition.

If you have not already contacted the retailer please get in touch with them ASAP so this can be rectified.

If you require any assistance, please get in touch with us at customercare@sealy.co.uk

Best wishes
Sealy UK

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