Had to change a cruise booking and it was very close to final payment. Managed to get through to Aimee and she sorted everything out within a few minutes. An excellent professional service that I woul... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mitch at Seascanner has been the friendliest most helpful and informative person I have dealt with in a long time of travelling. What could have been an issue for myself was very quickly acted upo... See more
Booking with Seascanner online was very easy and straightforward. The price of the cruise was 10% less as advertised in their sale (also checked against other websites). I wanted to upgrade my cabin... See more
Company replied
Booked through Seascanner quite a few times, always with no hassle and great bargains. This booking I booked late at night and was not paying full attention (blame the world cup) accidently booke... See more
Company replied
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Good experience.
Seconded time I've booked with Seascanner, both times I've had a good experience. Best price I could find & the booking experience was very easy. After one booking I needed to contact customer services who were very helpful and resolved my query straight away. So far so good will definitely keep them in mind for my next cruise.
June 15, 2026
Unprompted review
Reply from Seascanner UK
Hi Jason,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you’ve had a good experience on both of your bookings with us and that you found our prices competitive and the booking process easy. It’s also great to know our customer service team was able to resolve your query quickly and helpfully when needed.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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This is my go-to cruise agent…
This is my go-to cruise agent. They’re competitive and it’s simplicity itself to book online. If there are any queries, someone actually answers the phone. What’s not to like?
June 13, 2026
Unprompted review
Reply from Seascanner UK
Hi Shirley,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear we’re your go-to cruise agent and that you find our prices competitive and the booking process simple. It’s also great to know you’ve had a positive experience reaching our team when needed.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
User friendly website
User friendly website. Great selection of cruises at a very competitive price.
June 13, 2026
Unprompted review
Reply from Seascanner UK
Hi Christine,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found the website user friendly and enjoyed the great selection of cruises at competitive prices.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Commutation from seascanner
Good all round commutation from seascanner. Easy website to use.
June 1, 2026
Unprompted review
Reply from Seascanner UK
Hi Tony,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found the website easy to use and experienced good overall communication from our team.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Thoroughly recommend Seascanner my 'go to' cruise specialist
This is my 'go to' cruise specialist offering the widest choice at the best prices and a very customer friendly website. The levels of the customer support are amazing and staff respond to any request without hesitation in a very friendly and professional manner. I must give a mention to Mitch and Naomi who have recently assisted me with 2 bookings and cannot thank them enough for their help and support.
June 17, 2026
Unprompted review
Reply from Seascanner UK
Hi SAB,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear we’re your go-to cruise specialist and that you find our website easy to use with great prices. It’s also great to know Mitch and Naomi were able to help with your recent bookings. We’ll be sure to pass on your kind words to them both.
We hope you have a wonderful time on your cruises and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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Price match was honoured
It was a very easy booking process with a great price. I was able to find our cruise slightly cheaper the day after booking and Seascanner matched this price. Very good customer service from Maisie!
June 16, 2026
Unprompted review
Reply from Seascanner UK
Hi Nicola,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found the booking process easy and at a great price, and that we were able to match the lower price you found after booking. It’s great to know that Maisie was able to assist you and provide good customer service. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Cruise amendments
We needed to make some amendments to our booking. Erin was so helpful. Kept us informed and managed to get the amendments done.
Thank you Erin.
June 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Michelle,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Erin was able to assist you with your amendments and kept you updated throughout while getting everything sorted. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Liz was so lovely and friendly
Liz was so lovely and friendly, couldnt do enough for me. Thank you so much xx
June 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Kim,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was so friendly and helpful and did everything she could to support you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Fab customer service and competitive prices
I've just booked another cruise through Seascanner, we do so every year and are very happy with their competitive prices and ease of booking, not to mention reliability which is so important when you book such a costly holiday through a thirds party. I don't normally leave reviews but for this particular booking I needed help from customer service to add our newborn baby and although there's no number to call when desperate for help, Aimee was very prompt over emails and has been fantastic and super professional, assisted me relentlessly and most importantly kindly in liaising with the cruiseliner and honour our request. Thanks Aimee and Seascanner!!
June 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Alexandra,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you continue to book with us each year and value our competitive pricing, ease of booking, and reliability. It’s also great to know that Aimee was able to assist you promptly and professionally with adding your newborn, and support you throughout the process with the cruise line. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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I had great customer service experience…
I had great customer service experience from Aimee as I needed to cancel my cruise she put everything in place for me and everything want straight forward
June 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to support you with your cancellation and make the process straightforward from start to finish. We’ll be sure to pass on your kind words to her.
We hope we can help you again in the future and look forward to your next cruise booking with us.
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Dave,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Erin was able to assist you and that you found her professional and helpful. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
getting in touch
Whenever I have got in touch with Seascanner (Naomi) she has been most helpful and guided our next step. I was worried but so far our holiday is coming together when travelling with a wheel chair.
June 15, 2026
Unprompted review
Reply from Seascanner UK
Hi Linda,
Thank you for taking the time to leave us a positive review, we really appreciate your feedback!
We’re pleased to hear that Naomi has been so helpful and reassuring in guiding you through your next steps. We're delighted to know that your holiday is coming together smoothly. We'll be sure to pass on your kind words to her.
Please let us know how we can improve to achieve a 5* rating in the future. We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I called Seascanner as my cruise…had dropped in price.
I called Seascanner as my cruise dropped in price massively and I know NCL allow you one price change.
I spoke with Liz who then contacted NCL and managed to get my price change put through.
Liz was absolutely fantastic she was so polite and kind on the phone and through emails. She kept me updated throughout the process and got me my refund of over £1000. Would definitely recommend and if I had any issues again I would ask for Liz.
June 16, 2026
Unprompted review
Reply from Seascanner UK
Hi Amy,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was able to assist you with your price adjustment and secure your refund. It’s great to know she kept you updated throughout and provided such polite and caring support across both phone and email. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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Excellent Service by jeanette
Excellent Service by jeanette.
Very helpful, friendly and we’re overall happy with her service.
Thank you!
June 10, 2026
Unprompted review
Reply from Seascanner UK
Hi Jennifer,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Jeanette provided excellent service and that you found her helpful and friendly throughout. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Easy booking
June 15, 2026
Unprompted review
Reply from Seascanner UK
Hi Andrew,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found the booking process easy.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Matt,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found our service really helpful, quick and efficient.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Use the live chat!
Trying to book through the website didn’t work, but I used the live chat facility and completed my booking. A representative called Angelina helped and it was all booked in a matter of minutes. Fab service!
June 13, 2026
Unprompted review
Reply from Seascanner UK
Hi V Westcott,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that although you experienced an issue on the website, Angelina was able to quickly assist you via live chat and complete your booking within minutes. It’s great to know everything was resolved smoothly in the end. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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I booked a cruise on 7th May 2026 and…
I booked a cruise on 7th May 2026 and paid the deposit on the same day. The cruise is for May 2028.
I’ve just had an email to say you’ve cancelled it as it wasn’t confirmed.
Deposit paid what mire confirmation do you need?
June 12, 2026
Unprompted review
Reply from Seascanner UK
Hi Mandy,
Thank you for taking the time to leave us a review. We are sorry for the confusion and stress caused by the message you received from the cruise line.
We did reach out to you via Trustpilot to investigate this further for you, but we unfortunately did not receive a response from you. Unfortunately, it is likely that due to the timing of our payments with the cruise line, an automated message was generated by the cruise line in error. Please contact our customer support team, and they will be able to confirm this for you and confirm your booking.
We completely understand how concerning this would have been. We have raised this issue with the cruise line to help prevent similar situations from occurring in the future.
We apologise again for the worry caused and appreciate you bringing this to our attention.
Kind regards,
Seascanner Customer Support Team
Supported by Liz from seascanner…
Supported by Liz from seascanner support team to help amend my booking. Professional and helpful thanks a lot
June 12, 2026
Unprompted review
Reply from Seascanner UK
Hi Sarag,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was able to support you with amending your booking and that you found her professional and helpful. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Would recommend
Very straightforward website, best prices online and very easy to book. I needed to make an amendment to my booking and spoke to two customer service agents, Erin and Liz, both of whom were very helpful and a pleasure to chat to. They resolved the issue easily and quickly. This is the first time I have booked through Seascanner and certainly won't hesitate to use them in future.
June 12, 2026
Unprompted review
Reply from Seascanner UK
Hi Helen,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found the website straightforward, with great prices and an easy booking process. It’s also great to know that both Erin and Liz were able to assist you with your amendment quickly and helpfully. We’ll be sure to pass on your kind words to them both.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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