Booked through Seascanner quite a few times, always with no hassle and great bargains. This booking I booked late at night and was not paying full attention (blame the world cup) accidently booke... See more
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Review summary
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Reviews shaping this summary
Booking with Seascanner online was very easy and straightforward. The price of the cruise was 10% less as advertised in their sale (also checked against other websites). I wanted to upgrade my cabin... See more
Company replied
Recently booked a cruise through Seascanner! Website is very user friendly and was easy to look at different options and prices. Booking was easy and no issues. Confirmations received quickly. Needed... See more
Company replied
Naomi was fantastic. Quick response, professional yet friendly. My queries were easily resolved and set my mind at rest. Fantastic service ❤️ this is our 2nd time using seascanner but first time need... See more
Company replied
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Easy booking
June 15, 2026
Unprompted review
Reply from Seascanner UK
Hi Andrew,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found the booking process easy.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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Reply from Seascanner UK
Hi Matt,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found our service really helpful, quick and efficient.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Use the live chat!
Trying to book through the website didn’t work, but I used the live chat facility and completed my booking. A representative called Angelina helped and it was all booked in a matter of minutes. Fab service!
June 13, 2026
Unprompted review
Reply from Seascanner UK
Hi V Westcott,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that although you experienced an issue on the website, Angelina was able to quickly assist you via live chat and complete your booking within minutes. It’s great to know everything was resolved smoothly in the end. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I booked a cruise on 7th May 2026 and…
I booked a cruise on 7th May 2026 and paid the deposit on the same day. The cruise is for May 2028.
I’ve just had an email to say you’ve cancelled it as it wasn’t confirmed.
Deposit paid what mire confirmation do you need?
June 12, 2026
Unprompted review
Reply from Seascanner UK
Hi Mandy,
Thank you for taking the time to leave us a review. We are sorry for the confusion and stress caused by the message you received from the cruise line.
We did reach out to you via Trustpilot to investigate this further for you, but we unfortunately did not receive a response from you. Unfortunately, it is likely that due to the timing of our payments with the cruise line, an automated message was generated by the cruise line in error. Please contact our customer support team, and they will be able to confirm this for you and confirm your booking.
We completely understand how concerning this would have been. We have raised this issue with the cruise line to help prevent similar situations from occurring in the future.
We apologise again for the worry caused and appreciate you bringing this to our attention.
Kind regards,
Seascanner Customer Support Team
Supported by Liz from seascanner…
Supported by Liz from seascanner support team to help amend my booking. Professional and helpful thanks a lot
June 12, 2026
Unprompted review
Reply from Seascanner UK
Hi Sarag,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was able to support you with amending your booking and that you found her professional and helpful. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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Would recommend
Very straightforward website, best prices online and very easy to book. I needed to make an amendment to my booking and spoke to two customer service agents, Erin and Liz, both of whom were very helpful and a pleasure to chat to. They resolved the issue easily and quickly. This is the first time I have booked through Seascanner and certainly won't hesitate to use them in future.
June 12, 2026
Unprompted review
Reply from Seascanner UK
Hi Helen,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found the website straightforward, with great prices and an easy booking process. It’s also great to know that both Erin and Liz were able to assist you with your amendment quickly and helpfully. We’ll be sure to pass on your kind words to them both.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Aimee from customer service was fab
Aimee from customer service was fab. Was so quick & efficient at replying to me & helping add an additional person onto our trip. She was so pleasant, excellent service, this girl needs a pay rise
June 12, 2026
Unprompted review
Reply from Seascanner UK
Hi Colleen,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was quick, efficient and pleasant while helping you add an additional person to your booking. It’s great to know you were so happy with the service you received, and we’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Smooth booking process and helpful team…
Smooth booking process and helpful team after booking. Aimee was super helpful at making amends for our trip including a cabin upgrade.
June 11, 2026
Unprompted review
Reply from Seascanner UK
Hi Miss S B,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found the booking process smooth and that our team were helpful afterwards. It’s great to know that Aimee was able to assist with your amendments and secure a cabin upgrade for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Erin has been amazing from start to…
Erin has been amazing from start to finish, she answered the phone promptly and reassured me when I had made a spelling error whilst booking, she has gone above and beyond for me, arranged extras via the cruise for my babies first holiday I can’t wait to book my next cruise with Seascanner. Thank you so much once again
June 5, 2026
Unprompted review
Reply from Seascanner UK
Hi Charlotte,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Erin was able to support you from start to finish, quickly reassuring you with your booking query and going the extra mile to arrange extras for your baby’s first holiday. It’s great to know you felt so well looked after throughout the process. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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Highly Recommended
All Seascanner customer services staff are great, this time Naomi helped us and I thoroughly recommend both her and Seascanner. Both good prices and the best customer service, what more could you want.
June 10, 2026
Unprompted review
Reply from Seascanner UK
Hi Debbie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found our customer service team helpful and that Naomi was able to assist you. It’s great to know you would recommend both her and Seascanner, and that you continue to find us competitive on price with strong support.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Marvellous thank you
Marvellous thank you but it didnt give me option of monthly payments
June 10, 2026
Unprompted review
Reply from Seascanner UK
Hi Christina,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you had a positive experience with us. In relation to monthly payments, this option is only available on eligible bookings and will appear at checkout when applicable.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Would definitely recommend
Fantastic company and really really helpful customer service team.
Our initial booking was very easy and straightforward, but more importantly when we had to cancel our cruise due to very sad circumstances they responded quickly with kind words, understanding and efficiency. It was so refreshing to deal with a company that puts humanity into their communications and doesn't rely on automated responses.
June 9, 2026
Unprompted review
Reply from Seascanner UK
Hi Maz,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you found both our booking process and customer service to be so positive. While we're sorry you had to cancel your cruise, it's wonderful to know our team was able to support you with kindness, understanding and efficiency during a difficult time. Your comments mean a great deal to us, and we’ll be sure to share them with the team.
We hope to be able to help you again in the future and look forward to your next cruise booking with us.
Kind regards,
Seascanner Customer Support Team
Everything was explained
Everything was explained. Questions answered in a professional manner
June 8, 2026
Unprompted review
Reply from Seascanner UK
Hi Joyce,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that everything was clearly explained and that all of your questions were answered in a professional manner.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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Had an issue dealt with quickly and…
Had an issue dealt with quickly and efficiently by Aimee. Top marks for professionalism
June 8, 2026
Unprompted review
Reply from Seascanner UK
Hi Ian,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to resolve your issue quickly and efficiently, and that her professionalism stood out. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent Customer Service from Angelina
I have been dealing with Angelina and She has been so helpful and Excellent Customer Service and been Patient as I’m
Disabled and asking a lot of Questions which was answered swiftly we give her a 5 star service ⭐️⭐️⭐️⭐️⭐️
June 8, 2026
Unprompted review
Reply from Seascanner UK
Hi David,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina provided such excellent customer service and took the time to answer all of your questions with patience and care. It’s great to know she was able to assist you so promptly. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great experience for our first booking, great customer service, even late at night!
Great experience using Seascanner for the first time. We are MSC Voyagers Club members and the Seascanner price beat the direct price with MSC. We had a slight issue when booking and accessed Live Chat late at night, not expecting anyone to be online. We were immediately helped by Angelina who was friendly and attentive. Angelina helped us navigate the booking issue and built us a booking page so we could log in and continue. Super impressed with this great service and wouldn't hesitate to book again - thanks Angelina!
June 8, 2026
Unprompted review
Reply from Seascanner UK
Hi Luke,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that your first booking with Seascanner was such a positive experience and that we were able to offer a better price. It's fantastic to know that Angelina was on hand to help with your booking late in the evening and quickly got everything sorted for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Late cruise re-arrangement
Recently due to unforeseen circumstances we’ve had to postpone our cruise to a later date where Jeanette‘s commitment in achieving what we needed was exceptional with frequent updates via email and telephone… even throughout the weekend . Thank you Jeanette
June 8, 2026
Unprompted review
Reply from Seascanner UK
Hi Adam,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Jeanette was able to support you with postponing your cruise and that her commitment and regular updates, including over the weekend, helped ensure everything was handled smoothly. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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Swift and friendly response to queries
Had some initial confusion over payment so called Seascanner for clarification, spoke to Liz and she was incredibly friendly and helpful, dealt with all of our requests and questions swiftly and professionally. Thank you Liz!
June 5, 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was able to quickly clarify the payment queries and assist you in a friendly and professional manner. It’s great to know she dealt with everything swiftly and answered all your questions. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Leigh,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you received fantastic customer service and had such a positive experience with our team.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very helpful after sales service
Very helpful after sales service. Emailed that they would reply within a timespan and got back to me within that with helpful and clear answers. My first time using them; so far, so good!
Thanks especially for your help, Erin and Meghan
June 8, 2026
Unprompted review
Reply from Seascanner UK
Hi Mark,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found our after-sales service helpful and that Erin and Meghan were able to provide clear and timely responses within the timeframe given. It’s great to know your first experience with us has started so positively.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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