Booked through Seascanner quite a few times, always with no hassle and great bargains. This booking I booked late at night and was not paying full attention (blame the world cup) accidently booke... See more
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Booking with Seascanner online was very easy and straightforward. The price of the cruise was 10% less as advertised in their sale (also checked against other websites). I wanted to upgrade my cabin... See more
Company replied
Recently booked a cruise through Seascanner! Website is very user friendly and was easy to look at different options and prices. Booking was easy and no issues. Confirmations received quickly. Needed... See more
Company replied
Naomi was fantastic. Quick response, professional yet friendly. My queries were easily resolved and set my mind at rest. Fantastic service ❤️ this is our 2nd time using seascanner but first time need... See more
Company replied
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
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United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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I’ve been booking with sea scanner for…
I’ve been booking with sea scanner for a few years now, but the last twice of getting Intouch with them it’s taking 4 to 5 days that’s if they can be bothered to actually get back to you. I book with seascanner to save money but after the last 2 no reply’s I will no longer book with them to save a few pound. It’s true you get what you pay for. I won’t be booking with Sea scanner any more.
June 24, 2026
Unprompted review
Reply from Seascanner UK
Hi John,
Thank you for taking the time to leave us a review, we appreciate your feedback.
We are so sorry to hear that it has taken 4 to 5 days to get in touch with us recently, and we completely understand your frustration regarding the lack of a reply. We've recently seen a higher volume of enquiries alongside some team training, which temporarily affected our usual response times.
Please accept our apologies for this delay. This isn't the level of service we aim to provide, and we're sorry it fell short on this occasion.
Kind regards,
Seascanner Customer Support Team
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Great communication and best price out…
Great communication and best price out of several agents
June 24, 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that we provided great communication and were able to offer you the best price out of several agents. Providing excellent value and clear service is always our priority.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Brilliant Customer Support Team
I have used Seascanner a few times with booking cruises, I always find their rates competitive and offer great deals with low deposits. Unfortunately my most recent booked cruise we had to cancel due to falling pregnant and my due date being too close to departure. Liz in the Seascanner Support Team was fantastic and really helped us with cancelling the cruise. She was very helpful and kept us updated along the way. Once baby has arrived we will get back in contact to book a family cruise.
June 23, 2026
Unprompted review
Reply from Seascanner UK
Hi Leanne,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you always find our rates competitive with great low deposit options. While we are so sorry you had to cancel your recent cruise, huge congratulations on your pregnancy! It's wonderful to know that Liz was fantastic and kept you well updated through the cancellation process, and we’ll be sure to pass on your kind words to her.
We wish you all the very best and look forward to helping you book a wonderful family cruise in the future!
Kind regards,
Seascanner Customer Support Team
Prices very good and great service.
Booked again with Seascanner. It was the best price out there and have always been happy with them before. Contacted them a few days later to add on some extras, and Jeannette was really helpful getting that done. Great service.
June 23, 2026
Unprompted review
Reply from Seascanner UK
Hi John,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear you secured a great price for your cruise and that you’ve always been happy booking with us. It’s also great to know that Jeanette was so helpful when you contacted us to add on your extras, and we’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Liz sorted out my issue of being sent…
Liz sorted out my issue of being sent the wrong coach tickets for a return journey. She was really knowledgeable about the cruise and was a pleasure to talk to .
June 23, 2026
Unprompted review
Reply from Seascanner UK
Hi Joanna,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz was a pleasure to talk to and quickly sorted out your coach tickets. It’s great to know her cruise knowledge was so helpful, and we’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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Loyalty points
I had a query, emailed seascannner and was helped by a lovely lady called Liz .
She sorted out my dilemma and sent me a email to confirm that everything had been sorted.
Great customer service
L whitcombe
June 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Lucille,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was so lovely and efficient in sorting out your dilemma and sending over your confirmation email. It’s great to know you received such excellent customer service, and we’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner could not be more helpful…
Seascanner could not be more helpful whenever I am booking a cruise. The most recent time around Angelina was just fab - and very patient. I want to say a huge thank you for making booking a cruise as stress free as possible.
June 22, 2026
Unprompted review
Reply from Seascanner UK
Hi Ross,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Angelina was so fab and patient, and that she made your booking experience as stress-free as possible. It's great to know we could be so helpful once again, and we’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I had booked 2 cruises with Seascanner…
I had booked 2 cruises with Seascanner on the Iona and it was fairly easy to understand, As it was a saver rate the cabin was guaranteed but I wasn't able to pick it, it would be allocated later. After doing some research we decided that we wanted to stay on either 12, 13, 14 or 15 deck and got in touch with Seascanner.
Jeanette Conley was wonderful, she guided us through the options on each cruise. She truly was kind, considerate and patient while we checked each cabin choice meticulously. We are all sorted now and much happier we got to choose.
Thanks Jeanette!
Steve Wooder
June 15, 2026
Unprompted review
Reply from Seascanner UK
Hi Steve,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Jeanette was so patient and helpful in guiding you through the options to select your preferred cabins on the Iona. It’s great to know you are all sorted now and much happier with your choices, and we'll be sure to pass your thanks on to her.
We hope you have a wonderful time on your cruises and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Advice on Charter Flight Reservation
I contacted the company regarding the flight reservation process associated with a first cruise. I was put through to a very courteous assistant (Jeanette) who kindly explained the reservation process to me. She was very knowledgeable, patient and kindly dealt with my enquiry including a follow up email outlining what we had discussed and any further assistance required just to get in touch. Nothing was too much trouble.
June 19, 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Jeanette was so courteous, knowledgeable, and patient when explaining the flight reservation process for your first cruise. It’s wonderful to know she went the extra mile with a helpful follow-up email, and we’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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After initially waiting for responses…
After initially waiting for responses our last email communication was quickly responded to by Liz.. very helpful responses and good customer service from her thank you
June 19, 2026
Unprompted review
Reply from Seascanner UK
Hi Julie,
Thank you for taking the time to leave us a 4* review and sharing your feedback.
We’re pleased to hear that your recent communication was quickly responded to by Liz, and that you received very helpful support and good customer service from her. We’ll be sure to pass on your thanks to Liz. We also appreciate your patience regarding the initial wait times.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Always cheaper than the cruise line…
Always cheaper than the cruise line sites . Exact same itinerary etc , thank you !
Also changed our email address nice easily , thanks Aimee .
June 20, 2026
Unprompted review
Reply from Seascanner UK
Hi BAM,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear you always find great value with us compared to booking direct, and that Aimee was able to update your email address so easily. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great company
I have received excellent service from booking my cruise which so so easy to amending my booking. I recently had contact with Aimee who resolved my issues quickly and efficiently. Would highly recommend Seascanner. Thank you to all the staff.
June 20, 2026
Unprompted review
Reply from Seascanner UK
Hi Teresa,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you experienced excellent service from the easy booking process all the way through to amending your booking. It’s great to know that Aimee was able to resolve your issues quickly and efficiently, and we’ll be sure to pass on your kind words to her and the rest of the staff.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Lady on chat very patient and helpdul
June 18, 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re pleased to hear that our team on the online chat was so patient and helpful with your enquiry.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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Excellent service
Recently booked a cruise through Seascanner! Website is very user friendly and was easy to look at different options and prices. Booking was easy and no issues. Confirmations received quickly. Needed to ring customer services as we had booked last minute and had not received luggage labels. Spoke with Amy initially and then Mitch who were both absolutely fantastic, friendly and helpful and explained everything. Mitch even gave us some tips for places to see and eat in Barcelona and kept in contact with us until we had everything we needed prior to going on the cruise. Excellent service and will certainly use again in the future.
June 9, 2026
Unprompted review
Reply from Seascanner UK
Hi Elizabeth,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you found our website user-friendly and the booking process so easy. It’s also wonderful to know that Amy and Mitch were absolutely fantastic and helpful with your luggage labels, and that Mitch could share some great recommendations for Barcelona. We’ll be sure to pass on your kind words to them both.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Jeanette was friendly and very helpful
Jeanette was friendly and very helpful. Resolved my query quickly. Thank you
June 19, 2026
Unprompted review
Reply from Seascanner UK
Hi Georgina,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Jeanette was friendly and helpful and was able to resolve your query quickly. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Having booked a cruise on the ship for…
Having booked a cruise on the ship for Oct 2026 thankfully I had price match guarantee as it went cheaper with sea scanner - wonderful customer service lady called Liz who has been helping be get my price match for the past few months after back and forth emails from herself to MSC
Thank you Liz from sea scanner for all your help and hassling MSC
June 19, 2026
Unprompted review
Reply from Seascanner UK
Hi Megan,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Liz was able to help you successfully secure your price match guarantee for your October 2026 cruise, and that you enjoyed such wonderful customer service throughout her communication with MSC. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
So far I've received good service
So far I've received good service. There was an issue when booking where my reward card couldn't be added and the chat rep helped me by pass the issue and details were added post booking. They also helped with adding our special needs details. We haven't travelled yet so i'll update once we return
June 19, 2026
Unprompted review
Reply from Seascanner UK
Hi Ruth,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re pleased to hear that you have received good service so far, and that our chat representative was able to help you bypass the reward card issue and add your details post-booking.
Please let us know how we can improve to achieve a 5* rating in the future and we look forward to reading your update when you return. We hope you have a wonderful time on your cruise!
Kind rewards,
Seascanner Customer Support Team
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Unbelievable last-minute deal
Unbelievable last-minute deal! £276 pp for a 7-night Mediterranean cruise in June! Tickets took a while to arrive, but I called and I got them the same day. Highly recommend.
June 10, 2026
Unprompted review
Reply from Seascanner UK
Hi Martin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear you secured such a great last-minute deal and enjoyed your booking experience with us. It’s also great to know our team was able to quickly help when you called regarding your tickets.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Maricel,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found it easy to search and book your cruise.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Huge thanks to Mitch for resolving my…
Huge thanks to Mitch for resolving my drinks package problem so smoothly. Fast, clear and really reassuring. Couldn’t ask for better service!
May 18, 2026
Unprompted review
Reply from Seascanner UK
Hi Louise,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Mitch was able to resolve your drinks package issue quickly and smoothly, and that you found his support clear and reassuring throughout. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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