Booked through Seascanner quite a few times, always with no hassle and great bargains. This booking I booked late at night and was not paying full attention (blame the world cup) accidently booke... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booking with Seascanner online was very easy and straightforward. The price of the cruise was 10% less as advertised in their sale (also checked against other websites). I wanted to upgrade my cabin... See more
Company replied
Recently booked a cruise through Seascanner! Website is very user friendly and was easy to look at different options and prices. Booking was easy and no issues. Confirmations received quickly. Needed... See more
Company replied
Naomi was fantastic. Quick response, professional yet friendly. My queries were easily resolved and set my mind at rest. Fantastic service ❤️ this is our 2nd time using seascanner but first time need... See more
Company replied
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke to Jeanett
I spoke to Jeanett this morning who sorted everything out for me and kept me informed by phone and email
July 7, 2026
Unprompted review
Reply from Seascanner UK
Hi Angela,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Jeanette sorted everything out for you so smoothly and kept you fully informed by phone and email. We’ll be sure to pass on your kind words to her!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Advertisement
Noami was extremely helpful with the…
Noami was extremely helpful with the problem we had with our dining arrangement.
July 7, 2026
Unprompted review
Reply from Seascanner UK
Hi Jane,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi was so helpful in resolving the issue with your dining arrangement. We’ll be sure to pass on your kind words to her!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Booked online then had a query after…
Booked online then had a query after emailed and Aimee replied with all the answers we required
Makes you feel more at ease that the communication is almost immediate
July 7, 2026
Unprompted review
Reply from Seascanner UK
Hi Simone,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was able to reply so quickly to your query and give you total peace of mind. We’ll be sure to pass on your kind words to her!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Won’t be booking with them again
Unfortunately, my experience with Seascanner has been extremely disappointing.
This was the third time my family, friends and I have booked through Seascanner over the past five years. We have always had a positive experience, which is why we chose to book with them again and recommended them to others. For this trip alone, eight cabins were booked through Seascanner for our group, with a combined value of around £30,000.
In January, before our baby was born, I contacted Seascanner to ask about adding our infant to our booking. I was provided with a quote of £569.50 to add the baby and was asked to provide the baby’s full name and date of birth. As our baby had not yet been born, I was unable to provide those details.
Once our baby was born and I contacted them again, I was shocked to be told that adding our six-month-old infant would now increase the cost of our booking by £2,137.70 because the booking had to be repriced at current rates.
What is most disappointing is not simply the price increase, but that at no point during my original enquiry was I advised that waiting until after my baby’s birth could result in the entire booking being repriced. Had this been explained, I would have explored other options at the time.
Despite this being our third time booking through Seascanner, bringing them around £30,000 of business on this trip alone, and our recommendation resulting in eight bookings, no goodwill solution was offered. The response was simply that “there is nothing more we can do.”
I appreciate that some decisions are ultimately made by the cruise line, but as the travel agent I expected Seascanner to advocate more strongly on behalf of loyal, repeat customers.
Sadly, this experience has left us feeling let down, and I can no longer recommend Seascanner based on the level of customer service we received when we needed support.
July 7, 2026
Unprompted review
Reply from Seascanner UK
Hi Erika,
Thank you for taking the time to share your review.
We appreciate your feedback and are truly sorry for the disappointment and confusion regarding the cost to add your baby to your booking, especially as a valued returning customer.
As a cruise travel agency, our prices are live and dynamically set by the cruise lines, and like all cruise travel agents, we must adhere to their pricing policies. When guest details are updated after the initial booking, the system automatically recalculates the fare based on current room availability and live market rates. We apologise that this dynamic pricing was not made clearer during your initial enquiry.
We hear your frustration and will take your feedback on board to improve how we explain these live prices in the future.
Kind regards,
Seascanner Customer Support Team
Great service from Liz
Great service from Liz in the Seascanner support team.
July 6, 2026
Unprompted review
Reply from Seascanner UK
Hi Ross,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you received great service from Liz in our support team. We’ll be sure to pass on your kind words to her!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Advertisement
10/10 customer service
Book all my cruises through these guys and they've never let me down. Exceptionally helpful, particularly Naomi most recently.
July 6, 2026
Unprompted review
Reply from Seascanner UK
Hi Charlotte,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you book all your cruises through us and that we’ve never let you down. It’s fantastic to know Naomi was so helpful on your most recent experience, and we’ll be sure to pass on your kind words to her!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Don't normally leave reviews
Don't normally leave reviews, but on this occasion, credit where its due for going the extra mile. Excellent customer service.
July 5, 2026
Unprompted review
Reply from Seascanner UK
Hi Mr Martin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that our team went the extra mile for you and provided such excellent customer service. It means a lot that you took the time to leave us a review!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great site to navigate and book through.
July 5, 2026
Unprompted review
Reply from Seascanner UK
Hi Ozzie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you found our site great to navigate and book through.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Liz from the support team at seascanner…
Liz from the support team at seascanner was very prompt in responding to my query and assisting with upgrading our package in time for our forthcoming cruise. Appreciate the speed in which it was dealt with, and friendly and courteous service
July 3, 2026
Unprompted review
Reply from Seascanner UK
Hi Grace,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Liz was so prompt in responding to your query and helped upgrade your package in time for your cruise. It’s great to know you experienced such fast and friendly service, and we’ll be sure to pass on your kind words to her!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Advertisement
We booked a cruise with Celebrity…
We booked a cruise with Celebrity Cruises on line with Seascanner and we were very pleased as we saved around £200. We subsequently decided to upgrade our cabin to Concierge class from balcony. Naomi called me in response to my email and explained that some concierge cabins had restricted balcony views and they couldn’t guarantee me one with a full view. She was extremely helpful and we discussed the possibilities and decided to stay with our existing booking. We had paid extra to ensure we had an unrestricted view so this was the best decision for us. I cannot recommend this company highly enough. In future I will book all cruises through them.
July 4, 2026
Unprompted review
Reply from Seascanner UK
Hi Gilly,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear you saved around £200 booking your Celebrity cruise with us! It’s also great to know that Naomi was so helpful in talking through your cabin upgrade options to ensure you kept the best view for your trip. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again with future bookings!
Kind regards,
Seascanner Customer Support Team
Aimee was very friendly and efficient
Aimee was very friendly and efficient. My port parking was added to my booking quickly and was hassle free.
July 4, 2026
Unprompted review
Reply from Seascanner UK
Hi Nicki,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was so friendly and efficient, making it quick and hassle-free to add your port parking to your booking. We’ll be sure to pass on your kind words to her!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Just booked and so far 5 out if 5
Just booked and so far 5 out if 5. Hope I get all paperwork sorted ok. Watch this space.
July 4, 2026
Unprompted review
Reply from Seascanner UK
Hi Wilco,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that your booking experience was a 5/5! Please rest assured our team is here to support you with all your paperwork to make sure everything goes smoothly.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Awesome service
Naomi was fantastic. Quick response, professional yet friendly. My queries were easily resolved and set my mind at rest. Fantastic service ❤️ this is our 2nd time using seascanner but first time needing to raise queries, very impressed with every aspect of seascanner so far
July 3, 2026
Unprompted review
Reply from Seascanner UK
Hi Lynch,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi was fantastic and able to quickly put your mind at rest with friendly, professional support. It’s brilliant to know that you’ve been so impressed with Seascanner on your second time booking with us! We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Advertisement
Very helpful and responsive
Very helpful and responsive. Aimee was lovely.
July 3, 2026
Unprompted review
Reply from Seascanner UK
Hi Garrett,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re delighted to hear that you found our service so helpful and responsive, and that Aimee was lovely to deal with. We’ll be sure to pass on your kind words to her!
If there’s anything we could have done to make your experience 5-star, we’d love to hear your thoughts. We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
It’s so easy to book your cruise…
It’s so easy to book your cruise through Seascanner. Whether you know exactly which cruise line, ship or dates you want to cruise or just want to browse for an itinerary that suits you, booking couldn’t be easier.
We knew we wanted to go with P&O on Arvia and we chose the dates that suited us. The price for different cabin options was much cheaper than going directly to P&O and you can still use your Peninsular Club number to receive any relevant discount. As the departure for our booking is quite soon we paid the balance in full. Had it been a booking several months away we would have only paid the deposit and then the balance closer to departure.
We received confirmation from Seascanner by email as soon as we had completed the booking and were able to view it on the P&O website immediately to add excursions, drinks and WiFi as required.
We always use Seascanner for our Cruises and have always had excellent service.
June 28, 2026
Unprompted review
Reply from Seascanner UK
Hi Alison,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear how easy you find it to book with us and that you were able to secure such a great price for your P&O Arvia cruise. It’s brilliant to know that you've always had excellent service from us and continue to choose Seascanner for your cruises!
We hope you have a wonderful time on your upcoming cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Erin at seascanner customer services
Erin at seascanner customer services really has been a delight- nothing is too much trouble and she offered excellent advice regarding transfers and the cruise itself.
She has looked after us very well, promptly replying to emails and co-orindinating our flight times with disembarkation. An absolute credit to seascanner.
Very impressed with the level of professionalism and service provided. I wouldn't hesitate to book the next one with seascanner.
July 3, 2026
Unprompted review
Reply from Seascanner UK
Hi Jonathan,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Erin was so helpful and attentive, giving you excellent advice on transfers and keeping everything running smoothly with your flights and disembarkation. It’s fantastic to know you experienced such a high level of professionalism and service. We’ll be sure to pass on your wonderful words to her!
We hope you have a wonderful time on your cruise and look forward to helping you book the next one!
Kind regards,
Seascanner Customer Support Team
Customer service is very good
Customer service is very good. I received reply quickly. Thank you Aimee and Naomi!
June 27, 2026
Unprompted review
Reply from Seascanner UK
Hi Linda,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you had such a great customer service experience and received a quick reply to your query. We’ll be sure to pass on your thank you to both Aimee and Naomi!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Advertisement
Easy to book and the best deal.
Easy to book and the best deal.
Would have given a 5 * review but had a problem with the web site excepting my P&O loyalty number. The web site would not accept the format even though I had checked with P&O to ensure it was correct.
June 30, 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re delighted to hear that you found the booking process easy and secured the best deal for your holiday!
We're sorry to hear about the trouble you experienced with entering your P&O loyalty number on our website. We appreciate you bringing this to our attention, and we will certainly pass this information over to our IT team so they can investigate.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Aimee supported me perfectly with my…
Aimee supported me perfectly with my question and sorted it out
July 2, 2026
Unprompted review
Reply from Seascanner UK
Hi Carol,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Aimee supported you perfectly with your question and got everything sorted out. We’ll be sure to pass on your kind words to her!
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Customer service at it's very best!
Liz from Sea scanner support service was totally amazing. She put me at ease with my issue immediately and went over and above to resolve this for me. I felt safe in her hands from the moment our conversation started and I felt like I was talking to friend rather a member of staff. That said she was very professional and even took the time to email the outcome (after verbal confirmation), as she knew how anxious I was about the issue. A true breath of fresh air and customer services at it's very best. Thank you Liz and well done Sea scanner!!! Be more Liz!
June 25, 2026
Unprompted review
Reply from Seascanner UK
Hi Deborah,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear how amazing Liz was in resolving your issue and putting your mind at ease. It’s wonderful to know she went above and beyond, providing such professional, friendly, and reassuring support and emailing you to give you total peace of mind. We’ll be sure to pass on your glowing words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.