SeatGeek Reviews 

17,425
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,755 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally easy-to-navigate platform, mentioning that finding events and viewing accurate seat maps makes the purchasing process entirely seamless and stress-free. Reviewers also appreciate obtaining good prices, finding great deals, and receiving their valid entry passes promptly after completing the transaction. However, some customers also noted that tickets occasionally arrive very late, sometimes only a day or a few hours before the scheduled show. A few other people also felt frustrated when encountering unexpected high fees or discovering that expensive seats offered limited views of the stage.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the intuitive app design, seamless... See more

Price

Reviewers express mixed feelings regarding pricing, with many consumers praising the platform for offering... See more

Website

Reviewers highlight ambiguous aspects of website performance, as many consumers praise the platform for being... See more

Order

Users describe ambiguous interactions with order processes, as experiences vary significantly among buyers.... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the easy ticket purchases, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was my first time using Seatgeek and inadvertently charge 3 parking slots totaling over$1000 dollars. I wish Seat geek would have flagged me of excessive orders, but I ended up paying for all 3 par... See more

Rated 4 out of 5 stars

Price was reasonable and got a seat back which was unexpected. Yay!! Would be nice to know from both the seller and buyer perspectives if chairs are included. Price increase or pay premium.

Company replied

Rated 4 out of 5 stars

Did not like receiving tickets the day before the show. Would like to receive tickets at least a week before the show.

Rated 4 out of 5 stars

The only thing I can say is. I had 4 tickets 2 in one row and 2 right behind them in another row. When showing my ticket I had two links. So I had to scan 2 then back out and click on the other link t... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

SeatGeek is the smartest way to buy & sell sports tickets, concert tickets, Broadway tickets and more. Tickets from 100s of sources, automatically ranked from the best deal to the worst. Plus all-in pricing, interactive venue maps, view from seat photos, and mobile tickets. Use SeatGeek on the web at seatgeek.com or install SeatGeek for iOS and Android from the Apple App Store or Google Play Store.

100% Guaranteed Tickets!

We guarantee your tickets will get to you in time for the event and be valid, and that if anything happens we will take care of you!

1. Your tickets will be delivered in time for the event
2. Your tickets will provide valid entry to the event
3. The tickets you receive will be the same as those you ordered
4. If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please contact SeatGeek immediately.
5. If the event is cancelled and not rescheduled, you will be refunded the full purchase price
6. SeatGeek will provide you support to answer any questions at hi@seatgeek.com

Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(17,425)

2,768 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great game

The seats were exactly what we wanted at a reasonable price. I wish at the purchase we would have had the option for the rental of the stadium seats.

October 1, 2026
Rated 5 out of 5 stars

A professional experience

A much more professional and secure experience than competitors. No sketchiness (everything was as advertised); immediate ticket delivery; reasonable rates.

October 1, 2026
Rated 5 out of 5 stars

So easy to transfer tickets

We were given tickets from our friend who has season tickets and it was super easy to receive them and use them. I liked how the map of the stadium was in the app so I could see exactly where our seats were.

October 1, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look