SeatGeek Reviews 

16,878
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use, making the process of finding, purchasing, and receiving tickets straightforward and smooth. Many people appreciate the seamless user experience, highlighting the ability to select exact seats and view them virtually before buying. Reviewers also frequently mention the quick ticket transfers and the overall efficiency of accessing tickets at venues. However, some customers also noted concerns regarding pricing, describing tickets as occasionally overpriced or incurring high fees. Additionally, a few other people felt that the website could have issues, such as difficulties expanding sections for seat views or receiving incorrect seat assignments. Some reviewers were not happy with the ticket delivery process, experiencing delays, missing tickets, or issues with non-transferable tickets.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the app technically easy to use... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding tickets to be... See more

Website

Customers had ambiguous experiences with the website, with some praising its ease of use and navigation,... See more

Order

Clients share ambiguous opinions on order, with many reviewers expressing significant frustration and... See more

Service

Consumers find service to be ambiguous, with many reporting significant dissatisfaction and issues. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

purchase, receiving, and using tickets was easy and smooth. The big issue was parking I intended to purchase one parking space the Mariners Garage but, ended up with two as it was a bit confusing and... See more

Rated 4 out of 5 stars

Looking for tickets on the web site was easy and straight forward, receiving the tickets went well, 2 sets of tickets were received very quickly, third set arrived just days before the race. I was a l... See more

Rated 4 out of 5 stars

The Montreal Canadiens playoff tickets were grossly overpriced for upper level rafters seats but I really wanted to go to this game with my best bud, so whatever. No reflection on your company, the pu... See more

Rated 4 out of 5 stars

Easily got in to buy. Because of the high prices I went for cheap seats. The parking ticket was very handy. Overall a good experience except for the prices


Company details

  1. #7 of 22 best companies in Event Ticket Seller

Information provided by various external sources

SeatGeek is the smartest way to buy & sell sports tickets, concert tickets, Broadway tickets and more. Tickets from 100s of sources, automatically ranked from the best deal to the worst. Plus all-in pricing, interactive venue maps, view from seat photos, and mobile tickets. Use SeatGeek on the web at seatgeek.com or install SeatGeek for iOS and Android from the Apple App Store or Google Play Store.

100% Guaranteed Tickets!

We guarantee your tickets will get to you in time for the event and be valid, and that if anything happens we will take care of you!

1. Your tickets will be delivered in time for the event
2. Your tickets will provide valid entry to the event
3. The tickets you receive will be the same as those you ordered
4. If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please contact SeatGeek immediately.
5. If the event is cancelled and not rescheduled, you will be refunded the full purchase price
6. SeatGeek will provide you support to answer any questions at hi@seatgeek.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.4

All reviews

(16,878)

2,325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The seats were great

The seats were great! They were also affordable. I was pleasantly surprised and impressed with this website and services!
We had an amazing trip to Fayetteville!

June 1, 2026
Rated 3 out of 5 stars

seating chart

When viewing my seats I wanted I couldn't get the section to expand so I could get a close up pf the sections and seats. It showed the seats available but it wasn't like the first time I got tickets when I saw the stadium and the seating chart and sections that were filled of not filled.

June 1, 2026
SeatGeek logo

Reply from SeatGeek

Hello Alan! Thank you for your feedback, and we take into consideration any areas of opportunity to work on! Depending on the venue, we keep our maps updated with each event that takes place. If anything is ever needed, don’t hesitate to reach out to us at hi@seatgeek.com.

CX at SeatGeek

Rated 4 out of 5 stars

Easily got in to buy

Easily got in to buy. Because of the high prices I went for cheap seats. The parking ticket was very handy. Overall a good experience except for the prices

June 1, 2026
Rated 5 out of 5 stars

Reliable service

Quick service with simple instructions. Received tickets immediately after payment. No issues at venue with tickets.

June 1, 2026
Rated 2 out of 5 stars

Double Tapped for Parking

Everything was fine with the purchase. Unfortunately, I was unable to use the parking I purchased for $50. We arrived nearly an hour early, but traffic patrols were already directing us away from the lot, stating it was full. I had to pay for offsite parking. When we walked through the parking lot to the stadium, there were a lot of parking spots available, so I was extremely annoyed with the entire process. I contacted SeatGeek via Chat when I got home, explained the situation to the agent who was going to expedite my request for a refund. I never heard back from anyone and I was very disappointed in the service for this. I’m on a forced retirement since I lost my job last year and after applying for jobs for 8 months, apparently I’m too old at 74 to be considered employable, so money is tight. Paying for parking twice was not in my budget. I realize this isn’t SeatGeek’s fault but I was hoping for some consideration. I paid a lot for the tickets since it was Angels/Dodgers.

May 16, 2026
SeatGeek logo

Reply from SeatGeek

Hello Linda! Thank you for your feedback, and we take into consideration any areas of opportunity to work on! Please don’t hesitate to reach out to us at hi@seatgeek.com to review your case and experience.

CX at SeatGeek

Rated 4 out of 5 stars

purchase and sell

purchase, receiving, and using tickets was easy and smooth. The big issue was parking I intended to purchase one parking space the Mariners Garage but, ended up with two as it was a bit confusing and different from the last purchase. I tried to cancel, return, or transfer to another day tickets were purchased for (21 Jul 26) and found out I could not. Only option was to sell which I lost $20 over sale vs purchase.

May 29, 2026
Rated 5 out of 5 stars

AppteciativeI

I just totally appreciate having a way of getting rid of tickets without losing all of the money I put into them! Our plans had been changed due to having to go see my elderly dad.

June 1, 2026

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