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SeatGeek Reviews 

16,878
•
TrustScore 4.5 out of 5

4.4

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Evaluating 2,302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use, making the process of finding, purchasing, and receiving tickets straightforward and smooth. Many people appreciate the seamless user experience, highlighting the ability to select exact seats and view them virtually before buying. Reviewers also frequently mention the quick ticket transfers and the overall efficiency of accessing tickets at venues. However, some customers also noted concerns regarding pricing, describing tickets as occasionally overpriced or incurring high fees. Additionally, a few other people felt that the website could have issues, such as difficulties expanding sections for seat views or receiving incorrect seat assignments. Some reviewers were not happy with the ticket delivery process, experiencing delays, missing tickets, or issues with non-transferable tickets.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the app technically easy to use... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding tickets to be... See more

Website

Customers had ambiguous experiences with the website, with some praising its ease of use and navigation,... See more

Order

Clients share ambiguous opinions on order, with many reviewers expressing significant frustration and... See more

Service

Consumers find service to be ambiguous, with many reporting significant dissatisfaction and issues. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

purchase, receiving, and using tickets was easy and smooth. The big issue was parking I intended to purchase one parking space the Mariners Garage but, ended up with two as it was a bit confusing and... See more

Rated 4 out of 5 stars

Looking for tickets on the web site was easy and straight forward, receiving the tickets went well, 2 sets of tickets were received very quickly, third set arrived just days before the race. I was a l... See more

Rated 4 out of 5 stars

The Montreal Canadiens playoff tickets were grossly overpriced for upper level rafters seats but I really wanted to go to this game with my best bud, so whatever. No reflection on your company, the pu... See more

Rated 4 out of 5 stars

Easily got in to buy. Because of the high prices I went for cheap seats. The parking ticket was very handy. Overall a good experience except for the prices

Company details

  1. #7 of 22 best companies in Event Ticket Seller

Information provided by various external sources

SeatGeek is the smartest way to buy & sell sports tickets, concert tickets, Broadway tickets and more. Tickets from 100s of sources, automatically ranked from the best deal to the worst. Plus all-in pricing, interactive venue maps, view from seat photos, and mobile tickets. Use SeatGeek on the web at seatgeek.com or install SeatGeek for iOS and Android from the Apple App Store or Google Play Store.

100% Guaranteed Tickets!

We guarantee your tickets will get to you in time for the event and be valid, and that if anything happens we will take care of you!

1. Your tickets will be delivered in time for the event
2. Your tickets will provide valid entry to the event
3. The tickets you receive will be the same as those you ordered
4. If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please contact SeatGeek immediately.
5. If the event is cancelled and not rescheduled, you will be refunded the full purchase price
6. SeatGeek will provide you support to answer any questions at hi@seatgeek.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.4

All reviews

(16,878)

2,325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy Site to Navigate

Easy Site to Navigate. It was easy to share the tickets to friends. Accessing the tickets at the venue was very easy as well.

May 22, 2026
Rated 3 out of 5 stars

payment issues …

even though i regularly use seat geek to buy and sell tickets sometimes it doesn’t accept my payment initially and tickets may be missed out on while trying to verify or change payment

June 1, 2026
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Reply from SeatGeek

Hello Kristie! Thank you for your feedback. We appreciate you taking the time to share your experience, and we're always looking for ways to improve. If there's ever anything we can assist you with, please don't hesitate to reach out to us at hi@seatgeek.com.

CX at SeatGeek

Rated 5 out of 5 stars

Whatever

After all the foolishness, I finally got tickets at a lower price than the other sites, even though these are resold tickets that I was blocked from purchasing at the original price.

May 14, 2026

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