Secondcashmere Reviews 99

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both their products and repair services, often noting that items look new or even better after restoration. Many appreciate the excellent value for money, finding prices reasonable for such high-quality cashmere and expert craftsmanship. The staff's professionalism, helpfulness, and friendly communication are frequently highlighted, contributing to a truly personal and efficient service. Consumers are particularly impressed with the invisible repairs and the attention to detail, making it difficult to spot where work has been done. The company's commitment to sustainability and eco-friendly practices also resonates positively with many.

What people talk about most

Product

Users describe positive interactions with product, consistently expressing delight with the quality and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship and materials.... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team for being friendly, helpful, and... See more

Price

People report positive experiences with price. Customers are impressed with the affordability, finding real... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My cashmere sweater was wearing thin at the elbows and a small hole had appeared in one place. I opted to have the elbows repaired rather than have patches. The result was astounding. Even on close in... See more

Company replied

Rated 5 out of 5 stars

I had a mix of repair types I wanted on my jumper and the attention to deal was amazing! I asked for invisible stitching in some areas - and if hadn’t had photos of the holes couldn’t have found them!... See more

Company replied

Rated 5 out of 5 stars

I can’t believe how beautifully you have restored my favourite (old) Brora cashmere cardigans! They look new again! In addition both repairs are securely sewn yet invisible. In my opinion the se... See more

Company replied

Rated 5 out of 5 stars

Lovely all round. From the gorgeous quality, fun style, and personal craftsmanship of mending, secondcashmere are wonderful. Very affordable for secondhand cashmere that has been repurposed for re... See more

Company replied


Company details

  1. Second Hand Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Home Goods Store

Written by the company

Second Cashmere is a place to shop for unique reclaimed, refurbished and reworked cashmere. We’re guided by one simple truth: the rate at which we currently consume just isn’t sustainable. Fast fashion is a major contributor to global warming, loss of habitat, and unethical working conditions around the world and things just can’t continue as they are. Fortunately, there are many ways in which we, as consumers, businesses and communities, can turn this around. One of those ways, our way, involves a shift from sourcing resources from the natural world to waste. We offer an alternative to mass-produced cashmere by reinventing waste cashmere destined for recycling and landfill, to create reclaimed cashmere yarns, original designs and restored cashmere knitwear collections from celebrated brands. Desirable design, deliberate choices. The way we see it, both are possible. So with care and creativity, we want to spearhead a new way to make sustainable, luxury shopping possible. All our collections are 100% cashmere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

99 reviews

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Rated 5 out of 5 stars

It’s good

The product arrived relatively promptly and the packaging appeared lovely with dried flowers included. It was also really soft, comfortable and also obviously well cared for. Overall, everything was great.

April 14, 2026
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Rated 5 out of 5 stars

Great product

Great product, excellent value for money and of course environmentally sound. Look forward to purchasing more.

April 7, 2026
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Reply from Secondcashmere

Thank you for the lovely review and for choosing our cashmere!

Rated 5 out of 5 stars

Very helpful great service

Very helpful. Excellent service I also love the care and eco packaging.
I have bought several items and loved them all.

March 27, 2026
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Reply from Secondcashmere

Thank you for the lovely review and thanks for being such a great return customer, it's great to hear you love our packaging too! Have a great week!

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Rated 5 out of 5 stars

Like having new jumpers again!

Wow, I’m seriously impressed with Second Cashmere. I have two cashmere jumpers, one Jigsaw and one Brora, both of which have recently succumbed to moths. The Brora one is fairisle pattern and so especially tricky. Lotti has done an amazing job on both of them, they look good as new. Service was so friendly and the end result impeccable. Thank you! x

April 15, 2026
Unprompted review
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Reply from Secondcashmere

Thank you for leaving such a a great review for our repair service. It was a pleasure to work with you and to repair your lovely knitwear and we hope you get lots more wear from them!

Rated 5 out of 5 stars

Great items and customer care

Very excited to get my first repair kit. In my exuberance, I ordered the wrong colour, but the team sorted it out. Lovely quality materials. Quick delivery. Will be buying again.

March 30, 2026
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Reply from Secondcashmere

Thank you for leaving such a nice review and we hope that our mending kit comes in handy! Good luck with your mending project(s)!

Rated 5 out of 5 stars

Lovely

Hi!

Thank you for the fast and excellent service. I received the product quite late, but that was due to cobgestion at Finnish customd, and at first I thought the product had been lost in transit. The product was nicely packaged, it smelled new, and it was flawless and beautiful. Thank you very much.

Best Wishes,

Kirsi Tuominen

March 16, 2026
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Reply from Secondcashmere

Thank you for such a nice review. We're so glad that it finally arrived and that you're happy with your order! We hope you enjoy wearing your new (to you) cardigan!

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Rated 5 out of 5 stars

Great service and product

Great service and product
Third jumper I have bought and all are great- look like new

March 20, 2026
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Reply from Secondcashmere

Thank you for shopping with us and for leaving such a lovely review!

Rated 5 out of 5 stars

Great experience

I like the ethos and passion of Second Cashmere and their commitment to saving and recycling cashmere.

I am delighted with my first purchase.

March 9, 2026
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Reply from Secondcashmere

Thank you very much for such a great review, we're so pleased to read that you're happy with your first purchase from us!

Rated 5 out of 5 stars

Cashmere thread

Cashmere thread

Order arrived quickly and the thread matched the garment that needs to be repaired thanks to the accurate photos. Thank you!

March 12, 2026
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Reply from Secondcashmere

Glad everything arrived on time and that it's a match! Good luck with the mending project!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Excellent quality. Perfect colour match

March 3, 2026
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Reply from Secondcashmere

Thank you for the lovely feedback, great to hear the yarn was a match! We hope the mending goes well!

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Rated 5 out of 5 stars

Wonderful experience.

I have been sending treasured cashmere jumpers and cardigans to the lovely ladies in Glasgow for several years now, and they have consistently delivered careful, excellent work. They have often offered solutions I hadn’t thought of which turned out perfectly. Clients can feel absolute confidence in Second Cashmere that they will treat your garments with care and precisions.
Bravas!

March 20, 2026
Unprompted review
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Reply from Secondcashmere

Thank you for being such a great part of our community and for trusting us with your repairs! It's been a pleasure to repair your knits and we hope you've managed to get lots more wear from them since their revamp! All the best.

Rated 5 out of 5 stars

Lovely item as described

Lovely item as described. I like the way the sizing is very clear and they are upfront about the conditions of garments. Their reconditioning skills are supreme. I can never see where any work has been done .

February 5, 2026
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Reply from Secondcashmere

Thank you for the lovely review, much appreciated! It's so nice to hear that you like the quality of our collections. Thanks again.

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Rated 5 out of 5 stars

The best gift!

I seen Second Cashmere hot water bottle covers in a little shop in Glasgow n soon as I came home I looked through their website n ordered the perfect colour for my mum. You would never think it was made from a second hand jumper as the quality was exceptional n the cashmere even smelled amazing, so fresh! My first order got lost in the post n Lotti was so helpful n sent me out a new one on tracked 24 with Royal Mail, she was just fab. Couldn’t recommend them n their products enough!

February 5, 2026
Rated 5 out of 5 stars

I love this company

I love this company. They have a wide selection of cashmeres. The information on the condition of the garment is very reliable.
If you buy from them feel confident as your purchase will arrive beautifully packaged and as described and clean.
They have a wide selection of yarn to enable you to do repairs on your existing garments.

January 26, 2026
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Reply from Secondcashmere

Thank you for leaving us such a lovely review Alyson and for all your support! We're so pleased you like our cashmere knits and our yarns! Thank you!

Rated 5 out of 5 stars

Perfect Gift!

The perfect gift. I got a pair of the mittens for my boyfriend's sister—she'd been eyeing a pair very similar at a local shop. But I loved the sustainability spin, quality, and the price point. I think I need my own pair!

January 5, 2026
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Reply from Secondcashmere

Thank you for such a lovely review! It's so great to know our mittens go down well in the US! We hope your boyfriend's sister likes them too!

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