Secondcashmere Reviews 99

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both their products and repair services, often noting that items look new or even better after restoration. Many appreciate the excellent value for money, finding prices reasonable for such high-quality cashmere and expert craftsmanship. The staff's professionalism, helpfulness, and friendly communication are frequently highlighted, contributing to a truly personal and efficient service. Consumers are particularly impressed with the invisible repairs and the attention to detail, making it difficult to spot where work has been done. The company's commitment to sustainability and eco-friendly practices also resonates positively with many.

What people talk about most

Product

Users describe positive interactions with product, consistently expressing delight with the quality and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship and materials.... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team for being friendly, helpful, and... See more

Price

People report positive experiences with price. Customers are impressed with the affordability, finding real... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My cashmere sweater was wearing thin at the elbows and a small hole had appeared in one place. I opted to have the elbows repaired rather than have patches. The result was astounding. Even on close in... See more

Company replied

Rated 5 out of 5 stars

I had a mix of repair types I wanted on my jumper and the attention to deal was amazing! I asked for invisible stitching in some areas - and if hadn’t had photos of the holes couldn’t have found them!... See more

Company replied

Rated 5 out of 5 stars

I can’t believe how beautifully you have restored my favourite (old) Brora cashmere cardigans! They look new again! In addition both repairs are securely sewn yet invisible. In my opinion the se... See more

Company replied

Rated 5 out of 5 stars

Lovely all round. From the gorgeous quality, fun style, and personal craftsmanship of mending, secondcashmere are wonderful. Very affordable for secondhand cashmere that has been repurposed for re... See more

Company replied


Company details

  1. Second Hand Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Home Goods Store

Written by the company

Second Cashmere is a place to shop for unique reclaimed, refurbished and reworked cashmere. We’re guided by one simple truth: the rate at which we currently consume just isn’t sustainable. Fast fashion is a major contributor to global warming, loss of habitat, and unethical working conditions around the world and things just can’t continue as they are. Fortunately, there are many ways in which we, as consumers, businesses and communities, can turn this around. One of those ways, our way, involves a shift from sourcing resources from the natural world to waste. We offer an alternative to mass-produced cashmere by reinventing waste cashmere destined for recycling and landfill, to create reclaimed cashmere yarns, original designs and restored cashmere knitwear collections from celebrated brands. Desirable design, deliberate choices. The way we see it, both are possible. So with care and creativity, we want to spearhead a new way to make sustainable, luxury shopping possible. All our collections are 100% cashmere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

99 reviews

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Rated 5 out of 5 stars

Excellent communication

Excellent communication, first class repair, an efficient service - great people to deal with.
Would thoroughly recommend!

August 14, 2025
Unprompted review
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Reply from Secondcashmere

Thank you for the lovely review and for trusting us with the repair of your cashmere! Happy wearing!

Rated 5 out of 5 stars

So impressed

My third purchase from .nd and another pristine piece, a beautiful caramel cashmere cape. I am so impressed with the quality, price (I buy from other cashmere sites and would say these guys are the best value I have found) and their lovely packaging.

August 9, 2025
Unprompted review
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Reply from Secondcashmere

Hi! Thank you for the lovely review! So pleased you've enjoyed our cashmere so far! We absolutely love the cape too! Big thanks.

Rated 5 out of 5 stars

Mix of invisible and visible repairs excellently carried out

I had a mix of repair types I wanted on my jumper and the attention to deal was amazing! I asked for invisible stitching in some areas - and if hadn’t had photos of the holes couldn’t have found them! And a visible design on the elbow hole - Emily picked an awkward shape to match my jumper and made such an amazing job of it - it’s perfect! And a wee matching themed pal has appeared on the worn but unholy other elbow too, absolutely above and beyond what I was expecting. The craftsmanship, quality and detail is second to none. I will definitely use the team again.

June 21, 2025
Unprompted review
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Reply from Secondcashmere

Thank you for leaving such a wonderful review AND for trusting us with your cashmere! Happy wearing! :-)

Rated 4 out of 5 stars

Beautiful product and helpful team

Very prompt and helpful replies to questions which was really great.

Gorgeous product, beautifully packaged, and swiftly delivered.

June 11, 2025
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Reply from Secondcashmere

Thank you for the lovely review and appreciation of our packaging and products. Thank you Louise!

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Rated 5 out of 5 stars

Beautiful Preloved cashmere

Beautiful preloved cashmere!
This is a perfect shopping experience.
The website is eady to negotiate with accurate description of the cashmere including condition and sizing.
Lottie and Emily give very professional advice about the pieces ,how to care for them.
I've bought several jumpers both online and at pop ups and I've been delighted with them all.
I've recently used the repair/ remodeling service for 2 cardigans that were a poor fit shape and they hsve been transformed and now are perfect.
The customer service is excellent.
The service is prompt.
It's a truly personal service delivered in a professional friendly way.
I can highly recommend

June 16, 2025
Unprompted review
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Reply from Secondcashmere

Thank you for the lovely review Julieanne! We love having you to visit and thank you for all your support! :-)

Rated 5 out of 5 stars

Beautiful restoration

I can’t believe how beautifully you have restored my favourite (old) Brora cashmere cardigans! They look new again!
In addition both repairs are securely sewn yet invisible.
In my opinion the service you offer is really good value and your communication is excellent!
Thank you
Carol

May 24, 2025
Unprompted review
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Reply from Secondcashmere

Thank you for the lovely review Carol. We're so happy to have given your Broras a second life! Happy wearing!

Rated 5 out of 5 stars

Excellent!

The jumper was bought as a present. The recipient loved it!

May 5, 2025
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Reply from Secondcashmere

Thank you for the lovely review Alison! We're so pleased they loved it! :-)

Rated 5 out of 5 stars

Really lovely slipover ,beautifully…

Really lovely slipover ,beautifully packaged & immaculate renovated cashmere .
🙏🏼

April 28, 2025
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Reply from Secondcashmere

Thank you for the lovely review Susan! We love these upcycled vests, they're so great for summer in the UK!

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Rated 5 out of 5 stars

This was exactly what I needed to…

This was exactly what I needed to repair a loved jumper. The colour was an exact match and the repair invisible. Thank you.

April 22, 2025
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Reply from Secondcashmere

This is great news! We're so pleased you got a great match! Thank you for leaving us a lovely review.

Rated 5 out of 5 stars

20 year old Brora gloves saved

I kept a pair of Brora cashmere gloves for 20 odd years in the hope that one day they could be repaired as the thumb and index finger tips had worn through. I happened across Second Cashmere online and sent in a repair enquiry along with photos and got a very quick reply with a very reasonable quote. It also turned out that Brora will send you cashmere strands for repairs in a close colour match to your item if you email them, so I sent that along with the gloves. I am more than delighted with the repair job - the gloves are better than I could have hoped for and have renewed these items completely! The workmanship is excellent and Lotti and Emily are terrific advocates for repair and reuse. Fantastic company run by passionate, fantastic people!

April 2, 2025
Unprompted review
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Reply from Secondcashmere

They were an absolute pleasure to repair - thank you for trusting us with them!

Rated 5 out of 5 stars

Lovely cardigan, great company

Lovely cardigan, feels luxuriously soft. It arrived beautifully wrapped, promptly and as described. I’m very pleased with my purchase and will buy again from second cashmere,

March 17, 2025
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Reply from Secondcashmere

Thank you Susie for the great review! Happy wearing! :-)

Rated 5 out of 5 stars

I sent off my lovely Boden cashmere…

I sent off my lovely Boden cashmere polo neck with some trepidation, but I couldn't be happier with the repair that was made of the two moth holes which had appeared in the front, making the jumper unwearable.
I was also impressed by the way it arrived, neatly parcelled in brown paper and a box. Thank you very much. If the pesky moths strike again, I shall be contacting you again!X

March 11, 2025
Unprompted review
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Reply from Secondcashmere

Thank you Jackie for the lovely review and for trusting us with your lovely green jumper. Happy wearing!

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Rated 5 out of 5 stars

Excellent invisible repairs to 2 cashmere sweaters

I had 2 cashmere sweaters invisibly mended (one dark green and one light beige), each of which had a moth hole on the front and on one sleeve. I am delighted with the result on both. Even though I know where the repairs are, they are so discreet I really have to look for them and no one else would notice them! Very nice customer service. Would highly recommend.

February 28, 2025
Unprompted review
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Reply from Secondcashmere

Thank you for the lovely review Helen!

Rated 5 out of 5 stars

Beautiful gloves

Beautiful gloves. They were wrapped up in lovely tissue paper and lavender. It felt like a little gift I had got for myself. I had been looking for 6months for the perfect pair and was spoiled for colour choice when I found Second Cashmere. Ethics and style. Great customer service too.

February 11, 2025
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Reply from Secondcashmere

Thank you for leaving such a lovely review Mhairi! Big thanks for your support and kind words!

Rated 5 out of 5 stars

This company are a cut above because of…

This company are a cut above because of their attention to detail and quality of their products and presentation.I would imagine they are a friendly company to work for and are providing an important skill at reusing cashmere clothing.

February 11, 2025
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Reply from Secondcashmere

Thank you Sarah - this was so lovely to read! So many thanks for your support and kind words!

Rated 5 out of 5 stars

Cashmere repair

I find dealing with this company an absolute joy. Prompt responses to queries, really friendly customer service, very straightforward processes. But these are simply an added bonus; the bottom line is that the quality of workmanship is absolutely super. I have now had six or seven cashmere jerseys/cardigans darned (a couple with large holes in sleeves) and the sleeves of two knitted jackets 're-knitted' where they had unravelled, and you have to look hard indeed to see the repairs. The colours are also very carefully matched. Really impressive, and far cheaper than buying another new cardigan. I also like the fact that their packaging is recyclable and sustainable. I have happily recommended Second Cashmere to friends and family, confident that they will be pleased with the results of their repairs.

February 11, 2025
Unprompted review
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Reply from Secondcashmere

Thank you Carolyn for taking the time to leave such a lovely review! We're so pleased that you trust us with your repairs, so big thanks!

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Rated 5 out of 5 stars

Gorgeous pre loved cashmere

Gorgeous pre loved cashmere. Lovely selection of garments and accessories lovingly restored to look and feel like brand new.
Economical and environmentally friendly place to buy luxury clothes.
100% recommend ❤️

January 19, 2025
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Reply from Secondcashmere

Thank you Vicky for leaving us a lovely review! We hope to see you in Edinburgh later this month!

Rated 5 out of 5 stars

quality products

Good quality products, nicely packaged, prompt service

January 3, 2025
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Reply from Secondcashmere

Thank you for the lovely review and for taking the time to give us your feedback!

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