Secretsofbuenosaires Reviews 

540
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the booking process is extremely quick, smooth, and straightforward, supported by clear instructions, helpful follow-up emails, and reliable communication channels. Travelers also deeply appreciate the prompt and friendly staff, punctual transportation services, and personalized assistance when organizing their daily itineraries and adjustments. Some reviewers were not happy with certain elements, mentioning occasional challenges such as missing reservations at the venue upon arrival or feeling disappointed by specific premium packages. A few people noted that waiting times or crowded locations required extra patience during busy hours, though overall arrangements still met most expectations.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting prompt and friendly staff, smooth... See more

Staff

Customers consistently note positive experiences with staff, highlighting prompt, friendly service and... See more

Booking process

People report positive experiences with the booking process, describing it as quick, smooth, and incredibly... See more

Customer communications

Clients share positive opinions on customer communications, highlighting immediate updates and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Glen's website was extremely helpful in planning our BA trip. We selected El Viejo Almacén based on his review and recommendations. Great show! Steak was pretty tough, but that is not Glen's fault. Em... See more

Company replied

Rated 5 out of 5 stars

Glenn provides the best information we have found on Buenos Aires. We booked a tango show and had some travel challenges (delayed flight, 1+ hour customs, etc.) Glen coordinated with the venue for... See more

Company replied

Rated 5 out of 5 stars

It was a very pleasant contact. The booking process for very easy and comfortable. My mistake of a wrong event date was immediate changed by Glenn in a minute. The event itself was amazing, it... See more

Company replied

Rated 5 out of 5 stars

The show exceeded our expectations. It was lively and fun. Enjoyed the story integrated with the tango dancing with added to the show. The dinner and service super ceded our expectations. The staff se... See more

Company replied


Company details

  1. Blogger

Written by the company

Visiting or living in Buenos Aires is an unique experience.I give you the best local tips and tricks to make your stay in Buenos Aires simpler and special.


Contact info

4.9

Excellent

TrustScore 5 out of 5

540 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(540)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Show. Meal was so so.

Pickup was on schedule and the show was excellent.
The meal was okay. It was beef brisket and not a steak as it shows on some menus.
The waiter was very pushy about getting a tip and took out his cell phone to process a credit card it as I never had cash on me.

January 22, 2026
Unprompted review
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Reply from Secretsofbuenosaires

Thank you for the honest feedback! I’m glad to hear the pickup was on time and that you found the show itself excellent.

I really appreciate you bringing the meal and the waiter's behavior to my attention. I aim for transparency, so I’ll certainly look into the menu descriptions regarding the beef and address the service approach with the venue to ensure future guests feel more comfortable. Thanks for helping me improve the experience!

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Rated 5 out of 5 stars

Tango Show

Great show at Cafe Tortoni. My booking scored me the best seats in the house!

January 24, 2026
Unprompted review
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Reply from Secretsofbuenosaires

Thank you so much 😊

Rated 5 out of 5 stars

Boca Juniors football

Gonzalo and his dad went with us and made us feel like family. The energy of the match was incredible. The entire process was very easy. I will definitely go again, next time we are in BA.

January 24, 2026
Unprompted review
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Reply from Secretsofbuenosaires

It warms my heart to hear that Gonzalo and his dad made you feel like family! That personal connection is exactly what I aim for when organizing these experiences—there's truly nothing like the energy of a match at La Bombonera.

Rated 5 out of 5 stars

BA Secrets of Buenos Aires is 100% hospitality focused.

BA Secrets of Buenos Aires is a collection of a very professional group of young Argentinians totally dedicated in making your stay in BA as fun, educational, tasty, and hassle free as possible. They were on time. They answered my text whenever I had a question. The tours listed on their website are exactly as described.
Definitely sign up for the North and South tours of the city and a Tango night is a must.
Hospitality is their middle name. Thank you Glenn!

February 5, 2026
Unprompted review
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Reply from Secretsofbuenosaires

Thank you so much for such a glowing review! It truly means the world to me!

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Rated 5 out of 5 stars

I booked a couple of transfers with…

I booked a couple of transfers with Glenn, the first was from Buenos Aires airport to our hotel. We had to contact Nadia in the office to pay for an extension on our time the driver would wait as the immigration queues were crazy busy and taking ages. Well worth the money. The driver was waiting for us and took us straight to our hotel. We also booked a transfer from our hotel to cruise terminal which again was smooth less and easy.

January 12, 2026
Unprompted review
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Reply from Secretsofbuenosaires

Thank you so much! I’m really glad we could help ease the stress of those "crazy" immigration queues. Keeping in touch with Nadia was exactly the right move—I'm so pleased the wait extension worked out and your driver was right there waiting for you.

It’s great to hear both your airport and cruise terminal transfers were smooth and easy. Reliable transport makes such a difference in a busy city, and I'm happy I could make that happen for you!

Rated 5 out of 5 stars

A great experience

The whole process was was great. The information was very helpful when deciding what to book and then the actually booking was seamless.

December 29, 2025
Unprompted review
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Reply from Secretsofbuenosaires

Thank you Alexandra 😊

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Rated 5 out of 5 stars

Easy to schedule

Easy to schedule. Kept in touch. Picked us up and brought us back to hotel on time. Great tango show, dinner and service.

December 24, 2025
Unprompted review
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Reply from Secretsofbuenosaires

Thank you so much Mark

Rated 5 out of 5 stars

It was a wonderful evening

It was a wonderful evening. The performance was beautiful. Only for me a little bit too late. For a tourist that is active the whole day, sitting waiting till over 9 pm is a little bit too much. What I love about the restaurant is, that the tables are closed to each other, so we had the chance to talk with many other guests around use. Thank you for helping me out with this booking Glen.

December 18, 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hey Pam, thank you so much for your review :-)

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Rated 5 out of 5 stars

Great Company with Great Customer Service

I booked a transport from EZE to AEP. Flight was delayed like 16 hours and disrupted my vacation plans. In the chaos, I forgot about the transfer, but they hadn't. They had watched the schedule and had a driver there waiting for me the next day and I naturally thought well that's a loss so I paid for the transfer with another service. Didn't even think to look for my name on a sign, but he was there. They texted me later asking me where I was. So WOW. I apologized profusely. When headed back to US, I had a long layover in BA so I texted Nadia and she arranged a new transfer from AEP to EZE with a driver to stay with us and drive us to eat dinner in the city. Pablo, our driver, was awesome. So professional. And they helped us find a place to eat that was open early for dinner. Great service from this company. I wouldn't hesitate to spend the extra money for the private transfer or work with them with other trips/activities/etc.

January 10, 2026
Unprompted review
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Reply from Secretsofbuenosaires

Thank you Jeremy ☺️

Rated 5 out of 5 stars

Detailed information on tango show, easy booking

The booking process was simple and easy. We showed up to the Tango show we had booked along with a lesson everything worked out just fine. The coupon online was a nice touch

December 28, 2025
Unprompted review
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Reply from Secretsofbuenosaires

Thank you! 😊

Rated 5 out of 5 stars

Professional and pleasant contact

It was a very pleasant contact. The booking process for very easy and comfortable. My mistake of a wrong event date was immediate changed by Glenn in a minute.

The event itself was amazing, it was a great show with very professional dancers. The food und the unlimited drinks were in an excellent quality. We asked for some more wine and got complete new bottles of wine and water.

December 25, 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hi Andreas, thank you for your kind review 😊

Rated 5 out of 5 stars

Glenn for Tango Show

Glenn was a great rep. He must work long hours. Helped me several times with changes and follow up

December 20, 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hi Chris, Thank you so much :-D

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Rated 5 out of 5 stars

Glenn was extremely helpful and efficient

Glenn of Secrets of Buenos Aires was extremely helpful. The tango show and dinner at "Ajibe"was fabulous. The performers were all hugely impressive. The setting was very comfortable and the food was of a high standard.

December 20, 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hi Philip, thank you very much for your review :)

Rated 3 out of 5 stars

When we arrived at the venue for the…

When we arrived at the venue for the tango show, our name was not on the list, and the email information that was sent to me was not what was requested at the door.

We ended up entering the show after 15 stressful moments at the door. sited at a corner table because they were not expecting us.

December 26, 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hi Cristian,I am so incredibly sorry for the stress this caused. That is absolutely not the experience I want for my guests.

I’ll be following up with the venue immediately to make sure their check-in process matches the information I provide. I really appreciate you bringing this to my attention so I can get it fixed for future guests.

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