Mobile Phones Direct 

Phone was sent to their warehouse for shipping. 4 days later they messaged to say they have changed the price of the contract adding £14 a month and if I would accept this. The contract was already signed and accepted by both parties they just refused to honour it. Credit check done (2 years for this to clear your credit history), £200 taken from my bank, and now they have refused to follow the deal they had online for 4 days.

very disappointed, try to pick up another phone company, never in my life use again this s****t! i didn’t have my 400 cashback, costumer service like hell! they hanging the phone all the time, trying to not understand your problem!

BEWARE - I bought my phone using one of their cashback deals. In hindsight, it's a very predatory sales technique that appears to rely on you to claim your cashback within specific times of receiving that month's statement. We were not told that the claiming conditions were so rigid when we took out the contract and no reminders were received from them. Unfortunately, there is no way of getting your money if you are too early or late. I believe the whole process is predicated upon people missing these deadlines and not claiming the refunds. Staff stating " sorry it's not the answer you're looking for, but it's in the T&C's". £216 owed to me and a further £216 to my wife, with no appeal process or concept of customer satisfaction by the business in the interest of future custom and good reviews

I bought two phones. Both identical phones purchased the same day with the same network, the same plan with the same cashbacks both bought from the same account. After 6 months I uploaded my bill twice separately for each number. I received cashback and two confirmation emails . The same after 9 and 12 months of contract. But after 15th month I calculate cashback and check confirmation emails. What I found is that they only cashback one plan but not another. Every time both confirmation emails about cashbacks thanks for recent cashback but one confirm it and another deny. Both of this emails looks very similar so I read one and just quick look for another one without reading whole due to similarity. The second email not explain anything but just state that "you are not eligible for cashback at this time"
I called they customer service to find out that I suppose to send my bill and then send the same bill again after 6 days. Because I have not done it they only cashback money for one number. I asked why I have to wait 6 days he said because in their system I have two accounts They representative said that there is nothing he can do and I should complain over email. I wrote email but no reply.
I'll give them a week to respond and I'll report them to Trading Standards.
I'm very disappointed because this wasn't my first purchase from their website and could not be the last one. Company prefer to loose loyal customer over few hundred pounds.

This company has let me down twice by hiding small details about cashback and also claiming that i asked for a new account instead of an upgrade. Plus their email confirming the 'new account' was never received by me. They also make it difficult to complain as their sales advisors seem to deal with complaints also. Please take heed and avoid this company or you will be out of pocket just like i have

Website is clear and was easy to find what I wanted from a huge range. The first attempt to order on-line failed with a problem over card payment. This could have been finger trouble. However when I rang the CS number it was actually answered by a real person who was helpful. The second attempt to order went through no bother. Free delivery next day with emails keeping me posted of progress. The phone arrived when the courier said it would and the product is what was ordered.

bad reception on 3, they refuse to issue my pac code to port my number to another network. they say it will take a few days in which my phone line will be completely down before i can receive the pac code. never had to wait days for a pac code in 20 years i have been using my number. rubbish service, i wish i have never signed up with the. avoid like plague. only good to take your money. rubbish customer service as well.

received damaged handset, so returned within the 14 days, they had the phone back and so say their managers weren't accepting it back,as I damaged it when I didn't even take it out the house and box arrived damaged, non stop emails to them with no response what so ever, even had the audacity to try and return it to me, which wasn't going to happen. Fob you off to their webshop email address, which as you have stated, may as well talk to a brick wall or my dogs that will respond more. SHOCKING AFTERCARE, CUSTOMER SERVICE NON EXISTENT and a joke of a company. ROGUE trader, as worse as you can get. Trading standards involved now. Been cut off live chat as no one wants to deal with it. Surprise surprise. Avoid this company and take your custom elsewhere.

excellent service.i didn't see link this trust company in UK . great commitment

Read some review but all good. As some others have said you need to read the email which keep you up to date. Ordered a phone black friday arrived sunday. Was given a one hour delivary slot and arrived on time. Would recommend them, good service and significantly cheaper then the rest.