SecureDataRecovery.com Reviews 

1,349
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Last month, my external hard drive had a bad fall in my bedroom. As a result, the item was unable to connect with my laptop. Luckily, I was able to contact Secure Data Recovery. The person I talked to... See more

Rated 5 out of 5 stars

It was great working with Kyle Moravcik, He answered all of my questions, was very responsive and the work got done quickly and with excellent results. Highly recommend your company and will use in t... See more

Rated 5 out of 5 stars

I recently had massive loss of data as I was preparing for a very important portfolio review and presentation. Obviously panic set in as this had happened at the worst possible time. After some r... See more

Rated 5 out of 5 stars

Great online reputation. Very articulate in explaining the process and secure way to keep our data confidential. It worked and we were able to get all of our data back.

Company details

  1. #1 of 4 best companies in Data Recovery Service
  2. #13 of 61 best companies in Computer Accessories Store
  3. #1 of 5 best companies in Computer Repair Service
  4. #1 of 1 best companies in Electrical Repair Shop
  5. #18 of 112 best companies in Electronics Store

Written by the company

For more than a decade, Secure Data Recovery Services has been an industry leader in hard drive recovery, SSD recovery, and RAID data recovery. We combine state-of-the-art secure facilities with world-class engineering to deliver dependable outcomes for thousands of satisfied customers experiencing data loss every year – all with a documented 96% success rate and guaranteed results or you pay nothing. Our methods meet the highest standards of professionalism, security, and transparency. Secure Data Recovery Services technicians have regularly pioneered data recovery techniques that are now commonly used industry-wide. We exhaust every option technologically possible to recover your lost data safely and securely, with guaranteed results and our “No Data, No Recovery Fee” pledge, while delivering unmatched customer service. Entrusting data to a professional data recovery service requires a high degree of confidence that it will be safe during every stage of the process. Invasive data recovery operations take place in a certified Class 10 ISO 4 cleanroom. Our labs also meet the highest data security requirements for SSAE 18 SOC 1, 2, and 3 compliance, the EU/U.S. Privacy Shield Framework, and TRUSTe certification. Our technicians are also fully trained in the latest HIPAA and FERPA data handling protocols. Secure Data Recovery Services engineers are the best-credentialed in the industry. Every day they push the boundaries of what is possible by developing new methods and utilities that keep pace with the rapid evolution of digital storage technology. We continue to invest heavily in research and development to ensure that our engineers have the tools and expertise to meet even the most complex current or emerging data loss situations.

Written by the company

SSAE 18 Type II Certified
Independent audits ensure the effectiveness of Secure Data Recovery Services’ more than 80 cybersecurity management control systems. https://www.securedatarecovery.com/certifications/ssae-18
Class 10 ISO 4 Cleanroom
This state-of-the-art specialized environment protects sensitive internal hard drive components from damage by airborne particulates during invasive data recovery procedures. https://www.securedatarecovery.com/certifications/cleanroom
Certified Mac Technician
Secure Data Recovery Services’ technicians are certified to recover data from all Apple computers, tablets, and iPhones. https://www.securedatarecovery.com/certifications/apple-mac-certified-technician
GSA Approved Contractor
Secure Data Recovery Services meets the rigid requirements for providing products and services for any local, state, or federal government agency. https://www.securedatarecovery.com/certifications/government-gsa-contractor
BBB Accredited - Rating: A+
All Secure Data Recovery Services locations are accredited by the Better Business Bureau and maintain a documented A+ rating. https://www.securedatarecovery.com/certifications/bbb-accredited-business
Dun & Bradstreet Verified
Secure Data Recovery Services is a verified member of the Dun & Bradstreet business directory, which provides authoritative commercial data and analytics for companies around the world.
Privacy Shield Framework Certified
Secure Data Recovery Services meets the highest standards set by the EU/U.S. and Swiss-U.S. Privacy Shield frameworks. https://www.securedatarecovery.com/certifications/privacy-shield
Rated #1 by Business.com
Business.com’s independent analysts have named Secure Data Recovery Services the best company for RAID recovery in 2022.
TRUSTe Verified Company
Secure Data Recovery Services undergoes regular third-party audits by TRUSTe to verify our compliance with all requirements for the safe storage and handling of regulated data. https://www.securedatarecovery.com/certifications/truste
HIPAA Compliant
All Secure Data Recovery Services staff members are fully trained to handle sensitive and protected data in compliance with HIPAA regulations. https://www.securedatarecovery.com/certifications/hipaa-compliance
Corporate Member of the Professional Photographers of America (PPA)
Secure Data Recovery Services is a proud member of the PPA, the world’s largest non-profit trade association for professional photographers. https://www.securedatarecovery.com/about/associations/ppa-member
Business Consumer Alliance Member
Secure Data Recovery Services is a charter member of the BCA, a non-profit organization that promotes fairness and honesty in the marketplace by helping consumers resolve disputes with businesses. https://www.securedatarecovery.com/certifications/business-consumer-alliance
Manufacturers Approved
Secure Data Recovery Services is approved by all major hardware manufacturers and computer vendors. https://www.securedatarecovery.com/manufacturers

Our Promise

We believe in a transparent and honest approach to all of our data recovery services.

We believe in a transparent and honest approach to all of our data recovery services.
Secure Data Recovery Services knows how devastating data loss can be to businesses and corporations, government agencies, and individual consumers. We’re committed to providing successful data recovery solutions to even the most complex data loss situations regardless of the cause. Every Secure Data Recovery Services customer receives a free comprehensive diagnostic analysis to determine the scope of work, a no-obligation price quote for successful data recovery services, and our promise that if for any reason we can’t successfully restore your lost data, you pay nothing. We also take every precaution to keep your data safe through every stage of the recovery process. Our state-of-the-art labs are regularly audited by independent agencies to verify more than 80 separate cybersecurity control systems. Your data is always safe from the moment we receive your failed device to the moment we return your recovered data.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,349)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Don't Go Anywhere Else!

Don't Go Anywhere Else!! It was an extremely quick and efficient process in retrieving my information from my broken external hard drive. Highly recommend Secure Date Recovery!

September 20, 2023
Rated 5 out of 5 stars

Valiant Effort

I was in a particularly difficult situation with a damaged platter-- a really messed up external hard drive. SDR was able to get many of my files recovered, despite losing others. Jonathan Nguyen kept me informed of the process and what to expect. He was helpful and responsive. Overall, it was a valiant effort and I appreciate the files I was able to get back.

September 20, 2023
Rated 5 out of 5 stars

Timothy R. and SDR team

Timothy and the team at Secure Data Recovery were very professional, responsive, and patient. The hard-drive failure and potential loss of photos and files was very stressful for me and they explained the process and the answered my questions about the data recovery. Timothy responded directly and the team was easy to work with overall. I would recommend Secure Data Recovery.

September 20, 2023
Rated 5 out of 5 stars

The service provided by Elliot was…

The service provided by Elliot was outstanding. There was a little confusion and weirdness concerning the cost of services, and we are still at the point wherein I havent received the data back (so maybe this is premature) but overall, things went quite well.

September 11, 2023
Rated 5 out of 5 stars

Legit if you need your data back

Legit if you need your data back
Wasn't cheap lol (go figure) but for what I paid it would cost someone else 10x -20x to recover all of the projects that I would have lost they managed to recover everything when all of the other recovery spots local to me we unable to so for that I'm grateful!

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Lifesavers

Jacob and the company were so helpful and nice. They all did excellent work and were quick to respond to all my questions.

September 7, 2023
Rated 5 out of 5 stars

In today's fast-paced digital world

In today's fast-paced digital world, losing critical data can be crippling. That's why my experience with Scott at Secure Data Recovery was such a relief during an extremely stressful time.

From the moment I reached out to Secure Data Recovery, Scott was nothing short of professional, empathetic, and remarkably competent. His initial consultation was thorough, taking the time to understand exactly what data I had lost and what the circumstances were. He set realistic expectations for me, clearly outlining the potential challenges and timeframes.

The diagnostic process was efficient and transparent. Scott provided regular updates, making sure I knew exactly where we were in the recovery process. His technical skills were evident in how effortlessly he explained complex jargon in layman's terms, helping me understand what was happening every step of the way.

But what truly set Scott apart was his customer service. Data loss is stressful and often urgent. Scott seemed to understand this intuitively. He was consistently responsive, answering emails and calls promptly and making me feel like I was his only client. His genuine concern for my situation made an otherwise stressful experience a lot more bearable.

In terms of results, Scott and his team were able to recover nearly all my lost data. Considering I thought it was a lost cause, this outcome far exceeded my expectations. The data was returned in a secure and easily accessible format, and I was back in business in no time.

To anyone facing data loss, I can't recommend Scott at Secure Data Recovery enough. His blend of technical expertise and exceptional customer service are unparalleled. I came to him with a problem, and he provided a solution that was timely, efficient, and ultimately, lifesaving for my business.

August 30, 2023
Rated 5 out of 5 stars

Critical Data Recovery

Secure Data Recovery was able to successfully extract critical files from a failed hard drive. The customer service was excellent (kudos to Scott) – clear explanations of the process and great communications from start to finish. If need arises again, would not think of using anyone else.

August 30, 2023
Rated 5 out of 5 stars

Great service and great results

Great service and great results. Eric was well informed and helpful throughout the entire process. The service was a little pricey but in the end well worth it . Very pleased with the results.

August 29, 2023
Rated 5 out of 5 stars

SecureDataRecovery restored Everthing!

SecureDataRecovery was able to restore ALL of my business & personal data from my WD MyBook External HD. From the very start Elliot Fisher explained the process and kept me updated of the status. In less than (2) weeks I had a fully restored BU of my data. Excellent Company - Excellent Customer Service!

August 29, 2023
Rated 5 out of 5 stars

Quick response, fair price and great communication

I knew better but I'm not very tech savvy. My files weren't property backed up so when my drive crashed, I found that I couldn't access ANY files. Knowing I had sensitive data in many of those files, I needed a company that was professional, but I knew that meant a cost that I probably couldn't afford. Fortunately, I talked to the rep. at Secure Data. He was great; professional, kind and understanding. He worked with me to make get a fair and affordable price, answered my questions quickly and they completed the work faster than expected. Virtually all my files were recovered. I highly recommend calling them and talking to them. They were extremely helpful.

August 23, 2023

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