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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, highlighting their positive attitude and dedication. Many people found the service to be excellent, with efficient processes and clear support. Reviewers frequently commend the customer service for its responsiveness and the personalized approach taken by the team, making complex procedures feel straightforward. While the majority of feedback is positive, some people expressed ambiguous feelings regarding initial contact, though this did not detract from their overall satisfaction with the service provided.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's expertise,... See more

Response time

Consumers find response times to be positive. Many reviewers praise the promptness and quickness of the... See more

Customer communications

Users describe ambiguous interactions with contact. Many reviewers appreciate proactive outreach from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott and his team made this experience pretty easy so far, they took care of everything and kept me informed of submissions made. If your looking for some help from a group with ethics then contact t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Austin Phillips, Senior Case Analyst at Secure Mark USA. He was incredibly knowledgeable, responsive, and supportive throughout the entire process. Austin took th... See more

Company replied

Rated 5 out of 5 stars

Paxton Wells was unbelievable. He answered every question and concern. He was able to give my cancelled marks a new beginning and helped start new ones. This is how the process of working with a compa... See more

Company replied


Company details

  1. #2 of 4 best companies in Intellectual Property Registry
  2. #7 of 13 best companies in Law Firm
  3. #20 of 85 best companies in Legal Services

Written by the company

Secure Mark USA specializes in comprehensive trademark services, including trademark registration, monitoring, renewals, and consultancy. Their team of experienced trademark Case analysts helps businesses protect their brands through the U.S. Patent and Trademark Office (USPTO) registration process, ensuring exclusive rights to logos, names, and slogans. Secure Mark USA also offers Amazon Brand Registry assistance, cease-and-desist services, and support for office action responses. Trusted by over 1,000 clients, they provide efficient, affordable solutions tailored to both small startups and large corporations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Secure Mark USA if you need help with your Trademark

I chose Secure Mark USA to assist with my trademark registration and application, and it was an excellent decision. Their team was thorough, patient, and highly knowledgeable throughout the process. They ensured my application was completed and submitted correctly, preventing the issues that caused it to be returned as incomplete the first time. I hadn’t realized how much detail was required for a trademark application, and Paxton at Secure Mark USA managed every aspect with exceptional attention and care. I highly recommend Secure Mark USA to anyone seeking professional assistance with trademark applications.

January 19, 2026
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that choosing Secure Mark USA turned out to be the right decision for you. Helping clients understand the details and submit complete, accurate applications is exactly where we add the most value. We’re especially glad Paxton was able to guide you patiently and stay on top of every step. Your recommendation truly means a lot to us!

Warm regards,
Team Secure Mark USA

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Rated 5 out of 5 stars

Daniel Roy was a pleasure to work with

Daniel was great. He was happy to communicate with me via text throughout the process being that is easier for me with my schedule. Secure Mark USA was able to get my trademark active again when I had let it lapse and was considered “abandoned”. I highly recommend the service especially to those that become overwhelmed with trademark filing.

January 19, 2026
Unprompted review
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Reply from Secure Mark USA

Thank you for sharing your experience! We’re so glad Daniel was able to accommodate your schedule, keep communication easy, and help bring your trademark back to active status. We understand how overwhelming trademark filings can be, and it’s great to hear our team was able to make the process smooth and stress-free for you. We truly appreciate your recommendation and your trust in Secure Mark USA!

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

They did a great and professional job…

They did a great and professional job helping me with my trademark!

December 22, 2025
Unprompted review
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Reply from Secure Mark USA

Thank you for your kind words! We’re delighted to hear that you had a great experience with our professional trademark services. Your trust means a lot to us, and we’re always here if you need any further assistance.

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

Responsive

Responsive! At ACES (my consulting firm) we seek Efficient, Effective, Elegant solutions that Empower and Engage. As a business professor, Secure Mark USA gets an A+. Flock on with Flockers.live!

January 16, 2026
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Reply from Secure Mark USA

Thank you for such an outstanding review! We truly appreciate the high praise and are honored to earn an A+ by your standards. Delivering efficient, effective, and elegant solutions that empower our clients is exactly what we strive for. We’re grateful for your trust in Secure Mark USA and wish continued success to ACES and Flockers.live!

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

Paxton wells reached out to me in…

Paxton wells reached out to me in regards to my brand. He helped me so much in the process explained everything to me so detailed everything was so easy.
I'm so happy and anything I need any question he helps me out so much. There the best at what they do.
They helped me with my brand name and logo explained prices and every step hes always in touch making sure im on top of every update of my brand.
Thanks Paxton

October 1, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you so much for your kind words! We’re thrilled to hear that Paxton took the time to explain every detail and made the process easy and stress-free for you. Keeping our clients informed, supported, and confident at every step—whether it’s pricing, filing, or updates on their brand—is exactly what we strive for. We truly appreciate your trust in Secure Mark USA and are always here whenever you need us.

Best regards,
Team Secure Mark USA

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Rated 5 out of 5 stars

I was alerted to a problem with my Trademark

Two years ago I had filed and registered a name for a new e-commerce venture. The name was successfully registered but i had to put the project on hold due to several life circumstances. Apparently i missed filing some important paperwork and my trademark was declared as abandoned. I was notified by Scott Harper of the issue, and he worked with me thru the necessary steps to get it back on track. He submitted the necessary paperwork in trademarking the name and logo with a federal protection, gave me great feedback on my goals and will be assisting me going forward as I get my new venture off the ground. Scott's customer service was outstanding with prompt responses, and stayed on top of things until we got all the issues resolved. It was especially nice to deal with a real person for a change!

December 16, 2025
Unprompted review
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Reply from Secure Mark USA

We appreciate you sharing your experience! It brings us great joy to learn that Scott has effectively assisted with your trademark application in a timely and efficient manner. The expertise, communication skills, and reliability he demonstrates are attributes we highly value at Secure Mark USA. We sincerely thank you for your trust and eagerly anticipate the continuation of our partnership as your brand expands and your vision is realized.

Best regards,
Team Secure Mark USA

Rated 5 out of 5 stars

I was assisted by Daniel and couldn’t e…

I was assisted by Daniel and couldn’t e more satisfied. Highly recommended.

December 15, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for the wonderful 5-star review! We're glad to hear that Daniel was able to help you secure your trademark and provide clear, timely answers to all your questions. We truly appreciate your trust in Secure Mark USA and look forward to supporting you throughout your brand’s journey.

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

Secure Mark is a cut (way) above the…

Secure Mark is a cut (way) above the predatory fray their competitors play in. No scare tactics or vaguely threatening marketing. Well organized, clear support; promises made and kept. Recommend highly for comprehensive IP filing and monitoring. Charles Henry is my exec, and he and their service have been 5 stars across the board.

December 5, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you so much for sharing your experience! We truly appreciate your recognition of our transparent, professional approach. At SecureMark USA, we pride ourselves on delivering clear guidance, dependable support, and services you can trust—without scare tactics or pressure. We're thrilled to know Charles Henry exceeded your expectations and that our team delivered on every promise. Your recommendation means a lot to us!

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

Paxton with securemark did a great job…

Paxton with secure mark did a great job resecuring my trademark and he answered all of my questions in a timely and comprehensible manner.

December 7, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for the wonderful 5-star review! We're glad to hear that Paxton was able to help you secure your trademark and provide clear, timely answers to all your questions. We truly appreciate your trust in Secure Mark USA and look forward to supporting you throughout your brand’s journey.

Warm regards,
Team Secure Mark USA

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Rated 5 out of 5 stars

Barry is rhe best!!!

I don't know how to put into words my appreciation for everything Barry has done to make my last 2 filings go as smoot as they did. He took my calls, responded to all of my questions and went above and beyind making sure my trademarks were protected and done right. Definitely cares about his customers. Thank you so much!!!

November 27, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for your kind words! We’re so glad to hear that Barry was able to provide the clarity, professionalism, and reassurance you needed—especially after your previous experience. Keeping you updated and at ease throughout the process is exactly what we strive for. We truly appreciate your trust in Secure Mark USA!

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

I am grateful to Charles Henry for his…

I am grateful to Charles Henry for his thorough explanation of the process. His professionalism put me at ease, especially after being deceived by someone else. Charles, your updates on the progress are greatly appreciated.

November 17, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for your kind words! We’re so glad to hear that Charles was able to provide the clarity, professionalism, and reassurance you needed especially after your previous experience. Keeping you updated and at ease throughout the process is exactly what we strive for. We truly appreciate your trust in Secure Mark USA!

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

I have been working with Daniel

I have been working with Daniel. Daniel is very knowledgeable and thorough about the trademark industry. He is able to answer all my questions. The best thing I like about Daniel is he is a man of his word. If he tells you he's going to do something he does it and then he always follows through with a phone call or an email. I can appreciate my phone calls and questions be answered.
I will definitely recommend this company

November 8, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for sharing your experience! We’re thrilled to hear that Daniel has been able to support you with both of your trademark applications quickly and efficiently. His knowledge, communication, and consistency are qualities we take great pride in at Secure Mark USA. We truly appreciate your trust and look forward to continuing this partnership as your brand grows and your vision becomes a reality.

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

Barry has filed 2 trademark…

Barry has filed 2 trademark applications for me and both were done fast and efficiently. He is very knowledgeable about the process and what should be done first in order to build a successful business and brand. He calls when he says he will and stays in constant contact with me. I'm looking to our working relationship and the final outcome of my brand's vision.

October 27, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for sharing your experience! We’re thrilled to hear that Barry has been able to support you with both of your trademark applications quickly and efficiently. His knowledge, communication, and consistency are qualities we take great pride in at Secure Mark USA. We truly appreciate your trust and look forward to continuing this partnership as your brand grows and your vision becomes a reality.

Warm regards,
Team Secure Mark USA

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Rated 5 out of 5 stars

They know what they are doing and very…

They know what they are doing and very helpful in the process.

November 13, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for your feedback! We’re glad to hear that our team stayed on top of everything and made the process smooth for you. Your trust means a lot to us!

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

Good company, efficient and affordable

Ian from secure mark USA helped me file a brand new application for the brand, the process is simple for me to understand and it is affordable and straightforward.

November 3, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for sharing your experience! We’re so glad to hear that Ian made the process simple, affordable, and easy to understand. Providing clear and straightforward service is exactly what we aim for at Secure Mark USA. We truly appreciate your trust in us!

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

Grear Service!!! I would like to thank Secure Mark USA…

I would like to thank Secure Mark USA for helping me successfully file my application for a trademark. I was assisted by Ian, who was professional, courteous and very knowledgeable.

November 10, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for your kind words! We’re delighted to hear that Ian provided professional, courteous, and knowledgeable assistance throughout your trademark filing process. We truly appreciate your trust in Secure Mark USA and are glad we could help you achieve a successful outcome.

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

They were on top of everything.

They were on top of everything.

November 6, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for your feedback! We’re glad to hear that our team stayed on top of everything and made the process smooth for you. Your trust means a lot to us!

Warm regards,
Team Secure Mark USA

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Rated 5 out of 5 stars

Paxton is very knowledgeable and helped…

Paxton is very knowledgeable and helped thru the full process- great job. Thanks

November 6, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for your kind feedback! We’re delighted to hear that Paxton guided you through the entire process with expertise and care. We truly appreciate your trust and are glad you had a great experience with Secure Mark USA!

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

I would highly recommend

I would highly recommend. Thanks again MR. WELLS for your service.

October 29, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for your kind words and recommendation! We’re glad to hear that Mr. Wells provided excellent service and made your experience a positive one. Your trust in Secure Mark USA means a lot to us!

Warm regards,
Team Secure Mark USA

Rated 5 out of 5 stars

Great experience

Paxton Wells helped me and had a great experience. Willingness to work with you and very knowledgeable. They are also very fast and efficient. They were able to get my trademark up in 24 hour turn around. Would definitely recommend.

October 19, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you for sharing your experience! We’re so glad to hear that Paxton provided fast, efficient, and knowledgeable service. Getting your trademark filed within 24 hours is exactly the level of responsiveness we strive for. We truly appreciate your recommendation and your trust in Secure Mark USA!

Warm regards,
Team Secure Mark USA

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