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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, highlighting their positive attitude and dedication. Many people found the service to be excellent, with efficient processes and clear support. Reviewers frequently commend the customer service for its responsiveness and the personalized approach taken by the team, making complex procedures feel straightforward. While the majority of feedback is positive, some people expressed ambiguous feelings regarding initial contact, though this did not detract from their overall satisfaction with the service provided.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's expertise,... See more

Response time

Consumers find response times to be positive. Many reviewers praise the promptness and quickness of the... See more

Customer communications

Users describe ambiguous interactions with contact. Many reviewers appreciate proactive outreach from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott and his team made this experience pretty easy so far, they took care of everything and kept me informed of submissions made. If your looking for some help from a group with ethics then contact t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Austin Phillips, Senior Case Analyst at Secure Mark USA. He was incredibly knowledgeable, responsive, and supportive throughout the entire process. Austin took th... See more

Company replied

Rated 5 out of 5 stars

Paxton Wells was unbelievable. He answered every question and concern. He was able to give my cancelled marks a new beginning and helped start new ones. This is how the process of working with a compa... See more

Company replied


Company details

  1. #2 of 4 best companies in Intellectual Property Registry
  2. #7 of 13 best companies in Law Firm
  3. #20 of 85 best companies in Legal Services

Written by the company

Secure Mark USA specializes in comprehensive trademark services, including trademark registration, monitoring, renewals, and consultancy. Their team of experienced trademark Case analysts helps businesses protect their brands through the U.S. Patent and Trademark Office (USPTO) registration process, ensuring exclusive rights to logos, names, and slogans. Secure Mark USA also offers Amazon Brand Registry assistance, cease-and-desist services, and support for office action responses. Trusted by over 1,000 clients, they provide efficient, affordable solutions tailored to both small startups and large corporations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Timothy made this process simple

Timothy made this process simple and quick. I really appreciate his help getting my trademark processed.

January 22, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Dear Ricky,

Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

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Rated 5 out of 5 stars

Ian Miller

Having Mr. Ian Miller handle the legalities of securing a trademark was seamless. His professionalism made the process enjoyable. Highly recommend.

January 14, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Dear Lauranda,

Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

Rated 5 out of 5 stars

Quick and precise work!

Timothy Fox was an excellent help in a time of need. He had every legal question answered just as quickly as it was asked, and he made sure all steps were taken to ensure my trademark was safe.

January 14, 2025
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

Rated 5 out of 5 stars

I would say Securemarkusa best company…

I would say Securemarkusa best company to reach out in regards to registered Business logo. Austin contacted and offered me best services and price. The whole process went smooth and very fast he process my application with in 24 hours time that is awesome.
I would suggest Securemarkusa to hire to register Trademark Application.

December 19, 2024
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Dear Maria,

Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

Rated 5 out of 5 stars

I am glad that I used Securemarkusa…

I am glad that I used Securemarkusa services. They are very professional and helpful. Particularly Austin been very knowledgeable and helpful to help me create my Business Logo and Name.He walked me through from Start to Finish.
Highly recommend his services to use.

December 19, 2024
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Dear Khawaja,

Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

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Rated 5 out of 5 stars

Securemarkusa was great to work with…

Securemarkusa was great to work with especially when first company never followed through with trademark. They were easy to work and communicate with and had filing completed in less than 24 hours. Definitely will use again.

December 10, 2024
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Dear Tim,
Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

Rated 5 out of 5 stars

Trademark Application

Paxton Wells answered what seemed like a million questions from me. Very helpful and had my trademark application filed in less than 24 hrs. Amazing.

December 17, 2024
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Dear Gerardo,
Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

Rated 5 out of 5 stars

Austin was a life saver

Austin was a life saver. He walked me through every detail and how the process is suppose to work. We had an issue with trying to do this on our own and Austin stepped in and took care of us. He has always been available for follow up questions or concerns that may come up.

November 4, 2024
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Dear Logan,
Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

Rated 5 out of 5 stars

Excellent service provided

I am very happy with the service provided by Austin. He helped me register my brand and logo, and the communication has been exceptional. I truly appreciate the outstanding service.

November 21, 2024
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Dear Darien,
Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

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Rated 5 out of 5 stars

Austin reached out to me about a…

Austin reached out to me about a trademark application i let die and we were able to get it refiled correctly very quickly

November 14, 2024
Unprompted review
Secure Mark USA logo

Reply from Secure Mark USA

Dear Bill,
Thank you very much for your kind words and positive feedback! We genuinely appreciate your input and are absolutely thrilled to hear about your wonderful experience with Secure Mark USA. Your recommendation means a lot to us, and we can’t wait to assist you with any future trademark needs. Thanks again for your trust and support!

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