Everything so far seems to have run smoothly. One thing that I find very annoying is that you write to me saying 'Dear Anna Roberts'. Anna is my official first name, but I am not called Anna, or known... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i have previously held a secure trust bank account and once again decided to open one again for a fixed term. My husband and I try to keep our life style simple and uncomplicated and as a result yea... See more
Company replied
I alreday had an account and adding a new one was technically simple. You had the best interest rate I could find for bonds with annual payment. Things I wanted to know were whether I could seed the n... See more
Company replied
Always acknowledge funds going in/out with a e mail, can move money much the same day if before about 2pm the same day quote it may be different but I have 2pm on my mind !! they do tend to hold the... See more
Company replied
Company details
Written by the company
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contact info
Yorke House, Arleston Way, B90 4LH, Solihull, United Kingdom
- 03451 117 092
- securetrustbank.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joint pain & only latest issue Easy Access is competitive.
We opened a joint easy access account offering competitive interest but a few months later the rate was reduced. This is one of those banks where you have to keep switching to the latest product issue if you want their best rates. They won't "convert" accounts you have to reapply for the latest issue, then transfer funds and close the older account.
Unfortunately the "Short Form" account opening process for existing customers is only available for sole accounts. To open a new joint account you have to follow the full new customer application process including repeating online / telephone banking security setup etc. Unnecessarily long winded and it can take up to 5 days from application for the new account to be opened.
Deposits and withdrawals have to go via a nominated account and unusually both joint account holders have to authorise withdrawals. This dual authorisation is stated in the terms and conditions and is apparently not optional.
You can add multiple nominated accounts provided they are in your name but strangely there is no way to delete or suspend these accounts once added.
Contact by phone has been OK though wait times can be long at times. They do respond to online messages within 24-48 hours and provide clear information. The App and website are both clear and easy to use. No 2 factor authentication for logging in is a security weakness though.
In summary the failure to keep legacy accounts earning decent rates is frustrating especially when the joint account opening process is so burdensome.
April 24, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hi,
Thank you for your detailed feedback.
We’re sorry for the frustration caused by rate changes and the more involved process required to open new joint accounts.
While some security and authorisation steps are intentional, we appreciate your comments on flexibility and usability and have shared them with our teams for review.
We’re pleased our app, website, and customer support have generally met your expectations, and we value you taking the time to highlight both positives and areas for improvement.
Kind regards,
Sophie
quick responses to any transactions
April 21, 2026
Reply from Secure Trust Bank PLC
Hi,
Thank you for your feedback.
We aim to provide prompt and reliable processing for all transactions and appreciate you highlighting this.
Kind regards,
Sophie
Excellent customer service and banking…
Excellent customer service and banking experience, both for my personal and business accounts.
April 16, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello,
Thank you for your kind feedback. We’re delighted to hear you’ve had such a positive experience. Providing excellent customer service is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Louise
A disgraceful carry on with customers’ money
I’m amazed that so many positive reviews have been submitted as I’ve not anywhere with Bank. I invested £5000 in March 2025 with a fixed interest rate of 4.6%. At the time of maturity this year I struggled to locate any department of the bank who could help with my query. The bank eventually transferred £5000.82 into my bank account, that is, 88p interest on £5000 over the full year. I’ve tried by telephone over and over again, even written to the CEO who didn’t even acknowledge my complaint. I’m now having to wait until the 8 week deadline passes before I can refer the matter to the Financial Ombudsman. The only communication I have received from Secure Trust advises me to call their Customer Services department again which I’m not prepared to do, having already borne a huge telephone bill. I fail to understand why the bank feels unable to contact me to discuss this debacle, but perhaps this is their modus operandi when savings accounts reach maturity. The lesson learned is never trust Secure Trust.
March 27, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello,
We’re very sorry to read about your experience and appreciate you taking the time to share your concerns. We recognise how upsetting this situation must have been, particularly given the difficulties you’ve described in obtaining support and clarity regarding your account at maturity.
We can confirm that the appropriate team is already in contact with you and is carefully reviewing your concerns. They will continue to work with you directly to ensure that these matters are fully investigated.
Kind regards,
Louise
I rang Secure Trust Bank today
I rang Secure Trust Bank today - was popped through to Anisha. My goodness what a lovely lady - so patient, so thorough and went the extra mile to support me and help me sort my query.
April 13, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello Ann,
Thank you for your kind review. We’re so pleased to hear our customer service agent was able to support you so well and go the extra mile to help resolve your query. Your feedback is greatly appreciated and will be shared.
Kind regards,
Louise
Easy to navigate the website
Easy to navigate the website and to create a new account online & transfer money between accounts.
April 9, 2026
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that you found our website easy to use for creating an account and transferring funds. Thank you for sharing your positive experience with us!
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello,
Thank you for your positive feedback. We’re pleased to know you’re satisfied with our products and would recommend us.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Gill,
Thank you for your feedback. We’re pleased to know the process was smooth for you. We appreciate you taking the time to share your experience.
Kind regards,
Louise
Great experience and Ben on the phone…
Great experience and Ben on the phone very professional and helpful.
March 24, 2026
Reply from Secure Trust Bank PLC
Hello Katie,
We're happy to hear that you had a great experience! We appreciate your kind words regarding our team's professionalism and helpfulness. Thank you!
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hi,
We're glad you found our online platform easy to use! Thank you for your positive feedback, we appreciate it.
Kind regards,
Sophie
East set up
I have used Secure Trust several times for savings. Having an existing account already set up it was very easy to open the instant access account - an account that gives very good rates of return compared to competitors.
March 15, 2026
Reply from Secure Trust Bank PLC
Hello Glenn,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found it easy to set up your Access account, and that you continue to choose Secure Trust Bank for your savings.
It’s great to know that our competitive rates and straightforward process have helped make your experience a positive one.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Rajiv,
Thank you so much for your feedback! We're glad you found our service very efficient.
Kind regards,
Louise
Very efficient
I've been with the STB for a number of Years, had a number of Savings a/cs with them, different %age Rates of Interest, and different number of years. Very efficient. Thank you. God Bless, Richard
February 2, 2026
Reply from Secure Trust Bank PLC
Hello Richard,
Thank you so much for your kind words.
We truly appreciate your loyalty over the years and are delighted to hear that you’ve found our savings accounts and service efficient. It’s wonderful to know we’ve been able to support your saving needs with a range of options that worked well for you.
Thank you again for taking the time to leave this review — we look forward to continuing to support you in the future.
Kind regards,
Louise
Easy Pease …
It was very striaght forward to reinvest my money which l have done a few times now as l always seem to get a very good rate with no hassle
March 5, 2026
Reply from Secure Trust Bank PLC
Hi,
Thank you for taking the time to share your feedback! we're really pleased to hear that reinvesting your money has been straightforward each time. It’s great to know you’re consistently getting a good rate with no hassle.
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that your experience was smooth. Thank you for your positive feedback; we appreciate it.
Kind regards,
Sophie
All good.Would recommend.
March 4, 2026
Reply from Secure Trust Bank PLC
Hello Stephen,
Thank you for your feedback! We’re glad to hear everything went well, and we really appreciate your recommendation.
Kind regards,
Louise
Banked with Secure Trust Bank for a few…
Banked with Secure Trust Bank for a few years. The app Is easy to use and the staff are always great when I’ve needed to call for anything.
February 28, 2026
Reply from Secure Trust Bank PLC
Hello Matt,
Thank you for your positive feedback. We’re delighted to hear you’ve banked with us for a few years and that you find the app easy to use. It’s great to know our team has been helpful whenever you’ve needed to get in touch. We really appreciate you taking the time to share your experience.
Kind regards,
Louise
I was logged out of my online account…
I was logged out of my online account twice, & waited for over a week for a security letter to be received. After telephoning, I was informed another letter had been triggered which would be sent the following week! What a shambles. Requested a telephone call from the Customer Relations Department, but nobody called or had the courtesy to reply to emails sent. Staff were unable to pass me to the correct department & were disinterested. After being unable to gain access to my money I will now be closing my account & transferring funds to a more professional bank. Avoid
February 21, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello,
Thank you for taking the time to share your experience.
We’re very sorry to hear about the difficulties you faced accessing your online account and the delays with the security letters. We understand how frustrating this must have been, especially when trying to access your funds.
Your comments about the lack of communication and the challenges reaching the correct department are concerning, and this is certainly not the level of service we aim to provide.
As we have been unable to locate your account from the details provided, we’d welcome the opportunity to investigate this further and put things right if you would be willing.
Please contact our Customer Service Team on 0345 111 7092 so we can review your account directly.
Kind regards,
Louise
Good service good rates
I've opened saving accounts and ISAs with Secure Trust Bank a few years ago. Their customer service is great with a helpful call centre and the rates they offer are good to very good when checked against other providers. I'm very pleased with my experience of them.
March 1, 2026
Reply from Secure Trust Bank PLC
Hello Georgina,
Thank you for your wonderful feedback. We’re delighted to hear you’ve continued to choose Secure Trust Bank for your savings and ISAs, and that our customer service and rates have consistently met your expectations. It’s great to know you’ve been pleased with your experience, and we truly appreciate your loyalty over the years. If there’s ever anything you need, we’re always here to help.
Kind regards,
Louise
Everything was fine at first but then a…
Everything was fine at first but then a couple of times I couldn’t sign into my mobile app using the code I am certain was correct. I changed to face recognition which seemed ok until last weekend when that didn’t work either, took me ages to actually get into the mobile app to see my balance.
February 27, 2026
Reply from Secure Trust Bank PLC
Hello Christine,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the trouble you’ve had signing into the mobile app. That’s certainly not the experience we want for you.
We completely understand how frustrating this must have been—especially when you felt you were entering the correct code. Accessing your balance should be quick and seamless every time, and we’re sorry this wasn’t your experience.
We’d really like to get this resolved for you. If you could get in touch with our support team, we can investigate what caused the login issues and help make sure it doesn’t happen again.
In the meantime, clearing the app cache or reinstalling the app often helps reset login features, but we’re happy to guide you through this if needed.
Kind regards,
Louise
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.