Everything so far seems to have run smoothly. One thing that I find very annoying is that you write to me saying 'Dear Anna Roberts'. Anna is my official first name, but I am not called Anna, or known... See more
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Review summary
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Reviews shaping this summary
i have previously held a secure trust bank account and once again decided to open one again for a fixed term. My husband and I try to keep our life style simple and uncomplicated and as a result yea... See more
Company replied
I alreday had an account and adding a new one was technically simple. You had the best interest rate I could find for bonds with annual payment. Things I wanted to know were whether I could seed the n... See more
Company replied
Always acknowledge funds going in/out with a e mail, can move money much the same day if before about 2pm the same day quote it may be different but I have 2pm on my mind !! they do tend to hold the... See more
Company replied
Company details
Written by the company
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contact info
Yorke House, Arleston Way, B90 4LH, Solihull, United Kingdom
- 03451 117 092
- securetrustbank.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great communication and easy account to…
Great communication and easy account to set up and use. Just one comment - would be better if account was paper free.
February 18, 2026
Reply from Secure Trust Bank PLC
Hello Lesley,
Thank you so much for your great feedback — we’re really glad to hear you found the communication helpful and the account easy to set up and use.
We also appreciate your comment about going paper-free. This is something we know is important to many of our customers, and we’re actively exploring ways to reduce paper and make our processes more environmentally friendly. Feedback like yours really helps us prioritise these improvements.
Kind regards,
Louise
When my fixed rate bond matured the…
When my fixed rate bond matured the money reached my nominated bank promptly on the maturity date.
February 17, 2026
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that the funds from your matured fixed-rate bond arrived promptly in your account on the maturity date. Thank you for your positive feedback!
Kind regards,
Louise
Good range of products, but the website usability needs review
Good range of products, let down by the clunky website. Ease of use would be a deciding factor for me when choosing an online account. Please consult a Service Designer!
February 15, 2026
Reply from Secure Trust Bank PLC
Hello,
Thank you for taking the time to share your feedback. We’re really pleased to hear you like our range of products, and we’re sorry to hear the website hasn’t met your expectations.
We know how important ease of use is when choosing an online account, and your comments are genuinely valuable to us. We’re continually working on improving our website experience, and I’ve passed your feedback on to our digital and design teams so it can help shape future updates.
Kind regards,
Louise
Bond maturity options much less straightforward
I have been with Secure Trust for years but their Bond maturity procedure now seems much more onerous (with a a specific code only emailed 2 weeks before maturity, allowing you to access a separate webpage for "existing customers" to give instructions). New Bond rates available were low (my instant access account with another company pays more!) so I decided to have maturity proceeds paid into my nominated account. I was surprised to find that there was no automatic option to do this and that I was required to send them a secure message. I subsequently received an automated email saying that they would respond (presumably simply to acknowledge my instruction) in 3 days. My other banking institutions are definitely more user-friendly.
February 15, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello Annie,
Thank you for taking the time to share your feedback, and for being a loyal Secure Trust customer over the years. We’re sorry to hear that your recent experience with the Bond maturity process felt more complicated and less user friendly than expected. Your comments highlight areas where we can improve, and we appreciate you bringing them to our attention.
We continuously review our processes to make sure they’re secure as well as customer friendly, and feedback like yours helps us identify where things can be made simpler. We’ll ensure your experience is shared with the relevant teams.
Kind regards,
Louise
Security is top notch
Security is top notch and very competitive savings rates.
When I have had to speak with a representative it has been quick (no hanging on listening to we are very busy!)
February 13, 2026
Reply from Secure Trust Bank PLC
Hello David,
We're happy to hear that you are happy with our security and found our savings rates competitive. We're also glad you appreciate the quick response times when speaking with our representatives. Thank you for your positive feedback!
Kind regards,
Louise
maturity email not recieved
I did not recieve my email giving me my maturity code and could not reinvest at the special rate.
February 9, 2026
Reply from Secure Trust Bank PLC
Hello Gregory,
Thank you for getting in touch. I’m really sorry for any inconvenience this situation has caused. I’ve taken a thorough look at your account, and I can confirm that the maturity emails—including the reinvestment code - were sent to you on two separate occasions.
Unfortunately, the code has now expired, which means we’re no longer able to process a reinvestment at that rate. We understand this may be disappointing, and sorry for any frustration this has caused.
If you’d like to explore alternative options, all of our current products are available for reinvestment at today’s rates.
Please get in touch with us if there’s anything else we can do to support you or if you’d like some help choosing a new option.
Kind regards,
Louise
Your interest rate is very low at 3.45…
Your interest rate is very low at 3.45 so we have taken are money out we now get 4.22 percent
February 7, 2026
Reply from Secure Trust Bank PLC
Hello,
Thank you for sharing your feedback. We understand how important it is to get the best possible return on your savings, and we’re sorry to hear that our current rate didn’t meet your needs. Our interest rates are reviewed regularly, and we appreciate you taking the time to let us know what matters to you.
If your circumstances change in the future, we’d be more than happy to welcome you back.
Kind regards,
Louise
Swift and efficient
Secure Trust acted swiftly and efficiently to my request. Thank you!
February 6, 2026
Reply from Secure Trust Bank PLC
Hello Linda,
We're delighted to hear that our team was able to support your request swiftly and efficiently. Thank you for sharing your positive experience with us!
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Tony,
This is great to hear! Thank you for your feedback.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Roy,
Thank you for your feedback! We’re really pleased to hear that you received a quick online reply to your account query. If there’s anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
Louise
Daisy is great !
Daisy was on the phone with me and we went step by step for 1 hour 40 minutes. I stumbling. She efficient and helpful and very patient. Lovely girl.
January 30, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello Mrs Lewin,
We are happy to hear that our team member was so helpful and patient during your call. We appreciate you taking the time to share your positive experience.
Kind regards,
Louise
Good experience all round
January 27, 2026
Reply from Secure Trust Bank PLC
Hi,
We're glad you enjoyed your experience. Thank you for your positive feedback; we appreciate it.
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hello Robert,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our team helpful, quick to respond, and knowledgeable. Providing great service is really important to us, so it’s wonderful to know we got it right for you.
If you ever need anything else, we’re always here to help!
Kind regards,
Louise
Poor experience with a customer service agent
Based on my recent experience with one of your customer services agent, I was extremely dissapointed by the unnecessary repetition and deliberately obstructive process to deal with us. A very poor experience.
On the other hand, the following day, we spoke to another agent to deal with the same matter and are pleased to report it was much more simple, efficient and customer friendly.
January 15, 2026
Reply from Secure Trust Bank PLC
Hello Manny,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointing experience with one of our customer service agents — this is certainly not the level of service we aim to provide. We are, however, pleased to hear that your follow up interaction was much more positive and that another member of our team was able to assist you efficiently.
Please be assured that we have passed your comments directly to the agent’s manager, and they will be used as part of ongoing coaching and training to help prevent situations like this from happening again. Your feedback is incredibly important in helping us improve the service we provide.
If there’s anything more we can do to help, please let us know.
Kind regards.
Louise
Efficient management of account.
Efficient management of account.
Support provided for disability - sight impaired
Was able to get through quickly on the phone and received the help I required.
January 23, 2026
Reply from Secure Trust Bank PLC
Hello Kay,
We're happy to hear that our account management was efficient and that we could provide the support you required, especially regarding accessibility. Thank you for your feedback.
Kind regards,
Louise
Excellent service as always
January 22, 2026
Reply from Secure Trust Bank PLC
Hello Melvyn,
We appreciate you taking the time to share your experience. We are happy to hear that you were satisfied with our service.
Kind regards,
Louise
Marvellous employee
I have just been helped by Kadeer with a problem with my account which I’d never encountered before His patience with me was amazing he took me through everything I needed to do with such efficiency and professionalism
Thank you
January 16, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear Kadeer was so patient and able to help with your problem, his hard work wont go unnoticed!
Thank you for your positive feedback!
Kind regards,
Sophie
Closure worked well but needed a phone…
Closure worked well but needed a phone call which was quickly answered.
January 15, 2026
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that the closure worked well. We appreciate your feedback and are glad our team quickly answered your call!
Kind regards,
Sophie
All went well for my 1 year fixed
January 13, 2026
Reply from Secure Trust Bank PLC
Hello,
We're happy all went well with your 1 year Bond!
Thank you for your feedback.
Kind regards,
Sophie
Easy to apply for a fixed rate bond on…
Easy to apply for a fixed rate bond on line.
Easy to contact “real”” representative by phone.
Easy to change instructions by phone
January 12, 2026
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that you found it easy to apply for a fixed-rate bond online and contact our representatives. We appreciate your feedback!
Kind regards,
Sophie
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