Secursus Reviews 

At least in some circumstances, this seems to me essentially a scam. I shipped something to a major auction house and they suggested Secursus for insurance. It was a piece of cake, I was very happy. Then later I realized that there was, buried in "terms and conditions" a statement that anything sent to an auction house for consignment will not be insured. The auction house has had other people use Secursus in the past and had no idea about this provision, so I assume there are plenty of people who do what I did and so end up uninsured. Since most packages don't get lost, they get away with it. Note that they also have no phone number and it took almost 24 hours to get an email response from them. My advice would be to stay away.

I've been using Securcus for a number of years to insure paintings sent around the world. It's very easy to do and very reasonable, so much so that I wondered if it the prices were too good to be true. Recently though I had a painting damaged by the courier and despite some confusion, the courier managed to damage two parcels to the same address in separate deliveries, the Securcus team helped me through the issues and paid up promptly. Highly recommended.

I have been using Secursus for about a year for shipping PCs and I hold them in high regard. They have paid out almost every claim. You just need to read the terms and conditions very carefully. Make sure you photograph every step of the process, use signed delivery, discrete packaging, etc.

I have used Secursus for a number of years, to insure any guitars I’ve bought or sold while in transit. The cover is affordable and can be purchased in minutes.

A guitar case was recently damaged in transit. It was straightforward and easy to claim under my Secursus policy, in order to obtain reimbursement for the damage. Thanks to Marie and Abigail who were a great help throughout the process.

Simple process, economical and best of all, when you ask customer service for help or have questions, a human answers your email with a helpful, informative and professional response.

I’ve insured my valuable shipments with Secursus several times. Unfortunately, I recently had to file a claim for the first time, which was a bit nerve-wracking. Fortunately, I received excellent service with personalized attention. I hope I’ll never need to do this again, but it certainly gives me confidence for the future, and I’ll continue to use Secursus.

Straight forward, much better pricing than directly insuring with the courier and paid out on the two claims I made after DPD and Fedex damaged PCs I sold. Can't recommend more.

We had to file a claim for a handmade diorama that arrived damaged during shipping. Secursus was very helpful throughout the entire process, clearly explained which documents were needed, and answered our questions promptly.

The claim was approved and the reimbursement was paid quickly.

We are very satisfied with the support we received and with how the whole situation was handled. Definitely a reassuring service when shipping valuable and delicate items.

Since the address must not contain anything referring to a watch, for example, it is impossible to send a package to a watch store. If the address card does not contain the recipient's exact name, the package will not be delivered to the recipient.

However, the package is being delivered to a company. Locating a specific individual within that company can be difficult. In this case, the package was returned to me because delivery failed—the company name wasn't correct. Don't you find anything unusual about that?

Excellent service to have for peace of mind for insuring expensive items sent by signed post. Really friendly and helpful staff.

I insured a card worth 2300 eur that was stolen during the shipment and i was refunded for the entire amount, it took some time but everything went fine and it was easy to report everything, thank you again

I have been a customer with Secursus for five years and submitted my first claim 10 days ago. Frankly, I was a little nervous as some insurers have a reputation for refusing claims for any frivolous reason. Thankfully, Secursus are not one of those companies. Once I had provided the requested information/documentation my claim was settled within 7 working days. Furthermore, the claim was paid out in full with no excess or policy deductions. The claims handler that primarily dealt with my claim was professional, competent and very responsive. So why am I sharing my experience with you? I am a small micro business therefore cashflow is a constant challenge. A £1,550 loss is substantial to me and would likely have resulted in me not taking a salary for the month. Secursus ability to promptly settle my claim, in full, and without fuss has certainly made my life a little easier.

Excellent service and response; should ditch the reliance on Royal Mail reports, as the reason we use Securus to insure shipments is because of the main carriers' substandard service.
I use them for all my higher value shipments and recommend that you do to

I used Secursus twice in the past months. It was an excellent experience : no hidden small rules, clear explanation, fast and smooth procedure of insurance, very fast answer on my questions. And for incredibly competitive prices. Of course you hope that your shipments arrive without problems ( which was the case), but it feels good if you know that your items are properly and well insured. For me, as a private person, member of a group of collectors, who exchange items or sell sometimes an item to other collecting friends, it is also very convenient that the written agreement between 2 people is an excellent option. I just can recommend Secursus for the experiences with them so far. I sure shall use their service again.

There is great communication throughout the claims process, which is the most important to me as a customer. No one likes feeling like they are pushed to the side or ignored, so the communication was a huge plus.

We have used Secursus as a business for 6 months now and they are always accommodating and happy to go above and beyond our needs and requirements no matter what the task. We will continue to support Secursus for many years to come and one of our suppliers are now using Secursus for third party parcel insurance. Thank you!

I cannot recommend Secursus based on my experience.

I have been a loyal Secursus customer for several years and have used their insurance service on a weekly basis for my high-value watch shipments. During all that time, this was the very first claim I ever had to submit.

I purchased their insurance to protect the shipment of a custom-made watch worth €10,500. The parcel was shipped via FedEx and arrived with the contents missing.

What followed was an exhausting claims process that lasted for nearly a year.

During that time, I was repeatedly asked to provide additional documents, explanations, invoices, correspondence, police reports, proof of value, proof of loss, customer communications and many other supporting documents. I spent countless hours gathering evidence, uploading documents, answering questions and maintaining extensive email correspondence with Secursus, their insurer and the authorities.

At every stage I fully cooperated and supplied everything that was requested.

After nearly a year of patience, the claim was ultimately rejected not because the loss itself was disputed, not because of fraud, and not because inaccurate shipping information had been provided, but solely because the purchaser listed on the invoice was different from the recipient listed on the shipping label.

In other words, after months of investigation and document requests, the claim was denied based on what I consider to be a highly technical interpretation of the Terms & Conditions that had no apparent connection to the theft that occurred during transit.

The package was accepted for shipment, the insurance premium was accepted, the shipment was genuine, the recipient was genuine, and the financial loss was genuine. Yet none of that ultimately mattered.

My impression is that the claims process creates the expectation that the case is being assessed on its merits, only for the final decision to rely on a contractual technicality that was never identified as an issue throughout the investigation.

As a long-standing customer who faithfully used Secursus week after week for years, I found it particularly disappointing that my first ever claim was handled in this way.

Based on my personal experience, I cannot recommend Secursus and would strongly advise anyone shipping valuable items to carefully consider whether this insurance provides the protection they expect when they actually need to make a claim.

Edit: because I can't respond to secursus reaction I will do it in this way. This is what secursus does, they will find a way to decline the claim, even though a financial loss was send to secursus and accepted and the key they found was used for evidence by the police to track down the most likely thief. Again, stay far away from this company when sending high value items. Greetings from Ketelaars Watches

My experience with Secursus has been extremely deceitful and disappointing, to say the least. Please, if you need peace of mind when shipping high-value items, mark my words and do not deal with Secursus. They are extremely dishonest and their main priority is to find ways to decline claims.

I have insured 36 high-value parcels with Secursus, since 2023. I initially chose to insure all my parcels with them because of the straightforward and easy process they promote. I have read carefully throughout the website, from the packaging instructions, FAQ and any relevant information.

Everytime I ship an item, I always make sure to purchase Secursus insurance before midnight, take countless pictures of the items before packaging them, take pictures of box and labels, make sure I have proof of value and comply with the instructions mentioned. Secursus is the reason why I started to pay for UPS pick-up (even though there is an access point 5 minutes from my house and literally one adjacent to my office building).

June 30th, 2026, I shipped a package with UPS that ended up lost. I requested a pick-up from UPS, got e-mail of completion of the pick-up but the driver did not scan it. This shipment was insured with Secursus, so I opened a claim as soon as UPS started the investigation.

To begin, the claims process was extremely and unnecessarily slow. My claims representative typically replied only once a day, asking one question at a time. I responded promptly to every request, yet each answer was followed by another long wait. This significantly prolonged the handling of my claim.

My package was lost by UPS. Although there was no pickup scan, I had a completed pick-up request confirming UPS picked up a package at my place. Accordingly to the rep, that was not acceptable because there was no pick-up scan and no proof that was the actual package that was picked-up. UPS completed its investigation and acknowledged that the parcel had been lost in a letter. I uploaded that letter and let them know.

From reviewing Secursus FAQ, the most important thing when filing for insurance is having a proof of value. I submitted the retail receipt of the 2 bags I shipped and insured with the initial set of documents submitted.

Still according to Secursus, shipment between individuals is allowed provided there second-hand goods.

Despite providing all the documentation requested throughout the process, my claim was ultimately denied because I could not provide proof of payment of the recipient prior to the shipment of the goods. The rep used it as a reason to deny my claims, saying “ Here is what is stated in our T&Cs : For Second-Hand Merchandise: A sales invoice or written sale agreement stating the value of the Merchandise, dated less than two (2) months from the Pick-Up Date, accompanied by proof of payment confirming that the Recipient has paid the Shipper for the declared amount.”

However, when I went myself to verify the terms and conditions, there was no condition that the recipient issued payment to the shipper. Here is what is written under the section 8.3 Declared Value Requirements:
“- For Second-hand Merchandise: A sales commercial invoice or a written agreement stating the value of the Merchandise, dated less than two (2) months from the Pick-up Date, matching the insured amount.” The invoices submitted were less than 2 months.

I took a timestamp screenshot of both the French and English versions, printed the T&Cs in PDF and went to the code source of the page to have a timestamp record of what is written on the website. I also did a screenrecording on my phone, showing me navigating on the website, in both English and French.

As a French company, Secursus is subject to French consumer and contract law. In particular, the principle of good faith in the performance of contracts (Article 1104 of the French Civil Code) requires contracts to be performed loyally and fairly. In addition, ambiguous contractual clauses are generally interpreted against the party that drafted them (Article 1190 of the French Civil Code).

Overall, I am just disgusted and disappointed, first for giving them my money all these years, and second for all the time I have spent carefully packaging items and following their instructions for my claim to be unjustly denied.

I have already filed a complaint with the French consumer authority (DGCCRF). If you plan to use Secursus, please don’t. I repeat, all they care about is to find ways to deny claim and it’s not easy and straightforward to file a claim with them as they pretend.

I have been using Secursus for a couple of years now and have insured over a 100 parcels. They are always helpful and my claims have been settled promptly.
I would definitely recommend using them for insuring valuable shipments but they are not for everyone. You need to use a signed delivery service which is becoming a bit of a pain for shipments sent abroad. Make sure you read the T&C's and follow them.

I took out a Secursus policy for an international return shipment (Italy-Germany) which I then cancelled before the parcel was sent. Their customer service was extremely fast: as soon as I let them know the package had never actually shipped, they cancelled the policy and refunded the full amount without any hassle. Clear and efficient communication. Highly recommended for anyone needing to insure valuable shipments with reliability and no surprises.