SEEK Pass Reviews 3,901

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers find the app and website easy to use, appreciating features like straightforward application processes and helpful filters for job searching. People also mention the convenience of having their information stored, which simplifies future applications, and the ability to create professional profiles. However, some people were dissatisfied with the service, particularly regarding the verification process. Issues include difficulties with re-verification on different devices, problems verifying vaccine status, work experience, and education, and the inability to verify past employment without access to old work email addresses. There are also complaints about the lack of direct contact with real people for support and the perceived necessity of providing excessive personal information.

What people talk about most

User experience

People report ambiguous experiences with user experience. Many reviewers find the app helpful, easy to use,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers find it easy to use for uploading... See more

Application

Consumers find the app to be ambiguous. While many customers praise the app for being helpful, easy to use,... See more

Service

Users describe ambiguous interactions with service. While some customers praise the service as very good,... See more

Customer communications

Reviewers express frustration with the contact process. Many customers report being unable to speak with real... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was raised by my grandmother since I was a child. When she became ill and bedridden, I started taking care of her and learned how to treat patients who could not help themselves. During COVID-19, I... See more

Company replied

Rated 4 out of 5 stars

Seek is very easy to understand and operate. It can be a bit annoying at times, insisting to get certain actions done that may not be as relevant as they make it look.

Company replied

Rated 4 out of 5 stars

I'm wondering if you shouldn't add Working With Children Check as well as Disability and Vulnerable people checks as these are needed for some work places. Eg, I have a WWCC as a volunteer which can... See more

Company replied

Rated 3 out of 5 stars

Definitely a great idea however the process is quite slow. I would have thought AI would greatly speed things up. Waiting days for your document to be declined is madness. Turns out one of them was my... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Missing Features for Kiwis

Hello? New Zealand is missing? I cannot verify my vaccine status, work experience, and education, this needs to be added considering how many people use Seek in New Zealand!

December 28, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi there, thank you for your review. We appreciate your feedback as we are actively working to expand our verification options and enhance our services. If you have further questions or suggestions, please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

Pretty frustrating ...that i am…

Pretty frustrating ...that i am expected to arrange and pay for police check at this stage of application quite frankly.

December 24, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi there, SEEK Pass is a free service for job-seekers to verify their work-related credentials.
We offer a Recent Police Check verification which enables job-seekers to verify that they hold a Nationally Coordinated Criminal History Check (NCCHC) certificate that has been issued in the past 12 months, and to share this verified result with SEEK.
If you have any questions or need assistance with your verification, please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

Why is a seperate app / programme…

Why is a seperate app / programme needed, to change my own details ? Sign into this to change yoir details while im in my own profile ? That is vety unsual and suspicious. Now you want my email so i can lodge a complaint ?? Under the privacy act of 1988, you have no right to be asking such questions if I AM IN MY PROFILE .

December 19, 2025
Unprompted review
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Reply from SEEK Pass

Hi there, we appreciate you taking the time to share your experience. If you're open to it, we’d love to understand the specific issues you encountered so we can address them directly. Please reach out to us at support@seekpass.co

Rated 3 out of 5 stars

Brace yourself - this is hard!

The format of documents for verification was user-unfriendly and challenging.
Surely screen shots or receipts of payment of vehicle registration prove both ownership and registration currency / validity!

December 16, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Lesley, we are sorry to hear about your experience with our platform. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

Wouldn’t except my birth certificate

Wouldn’t except my birth certificate? Then I was a bit worried that I even put that information on your web site?

December 15, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Anne, we appreciate your concerns about sharing your information with us.

Ensuring your information is secure and protected is one of our top priorities. The SEEK Pass platform has been purpose-built for secure credential verification and sharing. We work closely with SEEK's data security team, using their significant expertise and resources to enhance SEEK Pass security. We take all reasonable steps to ensure the security of our site and to protect your information from misuse, interference and loss as well as unauthorised access, modification or disclosure.

For more information on how we ensure your information is protected, please visit our dedicated security page (https://seekpass.co/au/security).

If you have any further questions or concerns, please don’t hesitate to reach out to our Support team at support@seekpass.co

Rated 2 out of 5 stars

Downloaded app but redirects me to…

Downloaded app but redirects me to browser. Confusing.

December 9, 2025
Unprompted review
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Reply from SEEK Pass

Hi Jennifer, we are sorry to hear that you are experiencing difficulties with our app. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 5 out of 5 stars

Great experience.

December 6, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Germain, thank you for your review! We're thrilled to hear you have had a great experience with SEEK Pass.

Rated 5 out of 5 stars

It's nice and is fast

It's nice and is fast, so the experience is nice.

December 4, 2025
Unprompted review
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Reply from SEEK Pass

Hi Riddhi, thank you for your feedback! We're thrilled to hear you have had a positive experience with SEEK Pass.

Rated 3 out of 5 stars

Why so personal information

Why should so much personal information have to be given to Seek. If possible employers want that information they should ask you personally and I should be sending it to them direct

December 3, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Kim, we appreciate your concerns about sharing your information with us.

Our intent in enabling you to verify and share your work-related credentials is to help you stand out to potential employers when applying for jobs on SEEK. That being said, verifying is an optional process. We leave the decision of whether to verify and share your result with you, and you remain in control over the whole process.

I’d like to reassure you that if you choose not to verify and share your work-related credentials for any reason, your job application itself is still visible to the employer as normal. The employer will still see the details of your application, the answers to the role requirement questions, and your resume and cover letter as provided.

If you have any further questions or concerns, please don’t hesitate to reach out to our Support team at support@seekpass.co

Rated 4 out of 5 stars

Good experience

The site is straight forward, in that it gives good guidance to navigate the required documents and information.

December 3, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Rob, thank you for your review! We're glad to hear you have had a positive experience with SEEK Pass.

Rated 5 out of 5 stars

feels like they're trying to streamline…

feels like they're trying to streamline the hiring process for employers.

November 26, 2025
Unprompted review
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Reply from SEEK Pass

Hi Caleb, thank you for your review! We're glad to hear you have had a positive experience with SEEK Pass.

Rated 5 out of 5 stars

Good service

November 27, 2025
Unprompted review
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Reply from SEEK Pass

Hi Tim, thank you for your review! We're thrilled to hear you have had a positive experience with SEEK Pass.

Rated 1 out of 5 stars

I cannot scan my biometric chip on the…

I cannot scan my biometric chip on the passport despite several attempts therefore cannot verify. I have been following instructions to no avail.

November 24, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Angelique, we are sorry to hear that you are experiencing difficulties verifying your Digital Identity. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

I cant verify my pass your app wont…

I cant verify my pass your app wont send me a code to my email.
Please help

November 21, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi there, we are sorry to hear that you are experiencing difficulties with our site. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

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