The initial live agent was awesome and gave me all the information necessary to process my claim. However, the automated questions did not exactly fit my circumstance, so I would recommend greater var... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The situation is frustrating because my kids bookshelf was clearly stolen. A delivery driver can't just lose it a parcel of that size. However I have received my refund monies and have reordered the... See more
I contacted them about my package which was reported as delivered, but no one in my doorman building received it. I waited a day to see if it was at the wrong building but no luck. Seel reviewed the c... See more
Seel worry free is exactly what it says “worry free!” Three of my items showed delivered, but I only received one item. The refund process was extremely quick and customer service was outstanding and... See more
Company details
- #37 of 62 best companies in e-Commerce Service
- #29 of 52 best companies in e-Commerce Solution Provider
About Seel
Written by the company
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!
Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.
If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Contact info
San Francisco, United States
- support@seel.com
- seel.com
4.4
Excellent
5K reviews
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Best Service
From start to finish, this was one of the best service experiences I’ve had in a long time. Everything felt smooth, professional, and genuinely well thought out.
April 16, 2026
My order didn’t arrive and Seel was…
My order didn’t arrive and Seel was very quick to offer a solution! This service is a great extra to have when things out of our control happen! Thank you Seel!
April 13, 2026
I appreciate the prompt response and…
I appreciate the prompt response and handling my situation with care.
April 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First time user of your service
First time user of your service. found it to be time consuming and frustrating from standpoint for what was needed.
April 16, 2026
Reply from Seel
Dear Glen,
Thank you for your feedback. We sincerely apologize for any inconvenience caused.
We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support.
Please don't hesitate to contact us at support@seel.com if you require any further assistance. We look forward to seeing you shop with us again soon!
Best Regards,
Seel Support Team
refund as item not received These people are great and respond quickly
It was taking a while to get the item I ordered so I emailed and got a very quick response. Thank You SEEL. Then the tracking said it was delivered and unfortunately it never show up, sent another email and got a very quick response.
April 16, 2026
I appreciate you taking care of this
I appreciate you taking care of this. I found the chat was difficult understanding that my package was not at the door. Hopefully the money has been refunded.
April 13, 2026
What I like about seel they are really…
What I like about seel they are really here to help you and make sure your satisfied with the best solution that’s fits fast and prompt I will definitely recommend there service
April 16, 2026
Reply from Seel
Dear Elaine,
We regret the shopping experience you had with the seller, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please don't hesitate to contact us at support@seel.com if you require any further assistance. We look forward to seeing you shop with us again soon!
Best Regards,
Seel Support Team
Contacted seel regarding missing parts…
Contacted seel regarding missing parts and damage to the pergola when it had been delivered, as soon as I sent proof of damage they refunded me straight away, great service thank you, what I thought was going to be stressful getting sorted turned out to be the opposite, thanks again
April 16, 2026
Made my experience very easy and no…
Made my experience very easy and no hassle at all when it came to solving my issue!
April 16, 2026
Because its hassle free and the…!
Because its hassle free and the problems I have had with the idiots from ERVI and not following delivery instructions
April 16, 2026
Great service
Great service, quick response when I had an issue and swift resolve. Worth the peace of mind to pay to have this service. Thank you
April 16, 2026
Very quick and professional response…
Very quick and professional response with a favorable resolution. Grateful for this service.
I would highly recommend!
April 16, 2026
SCAMMERS;
SCAMMERS;
This company is a complete scam. I paid $20 for their “worry-free shipping,” which they advertise as covering refunds or returns if items arrive damaged or incomplete. In reality, they make it nearly impossible to file a claim.
Their website is clearly broken. When you try to upload the required photos, the submit button becomes disabled, so you can’t complete the process. They also ask for a written explanation, but there’s no field anywhere on the site to add one.
I contacted customer support multiple times to report these issues and asked for an alternative way to submit my evidence. Every response was the same—generic apologies followed by instructions to use the same non-functional system. It feels like talking to a wall.
This is not “worry-free” shipping—it’s a setup to avoid honoring their own policy. I would strongly advise against spending any money with this company.
March 5, 2026
Unprompted review
Reply from Seel
Dear Koorosh,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused.
We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support.
Please don't hesitate to contact us at support@seel.com if you require any further assistance. We look forward to seeing you shop with us again soon!
Best Regards,
Seel Support Team
I will always buy this seel service
Disappointment for package bring list and delivered to another house - Seel was excellent to deal with and I will always buy their insurance going forward.
April 13, 2026
Excellent
Excellent. The response regarding one of my missing parcels was dealt with immediately & I received a refund for this the following day.
April 16, 2026
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