The initial live agent was awesome and gave me all the information necessary to process my claim. However, the automated questions did not exactly fit my circumstance, so I would recommend greater var... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The situation is frustrating because my kids bookshelf was clearly stolen. A delivery driver can't just lose it a parcel of that size. However I have received my refund monies and have reordered the... See more
I contacted them about my package which was reported as delivered, but no one in my doorman building received it. I waited a day to see if it was at the wrong building but no luck. Seel reviewed the c... See more
Seel worry free is exactly what it says “worry free!” Three of my items showed delivered, but I only received one item. The refund process was extremely quick and customer service was outstanding and... See more
Company details
- #37 of 62 best companies in e-Commerce Service
- #29 of 52 best companies in e-Commerce Solution Provider
About Seel
Written by the company
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!
Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.
If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Contact info
San Francisco, United States
- support@seel.com
- seel.com
4.4
Excellent
5K reviews
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Excellent
Excellent. The response regarding one of my missing parcels was dealt with immediately & I received a refund for this the following day.
April 16, 2026
Simple to use and quick response
Simple to use and quick response. My full refund after giving in evidence of my parcel not being delivered correctly, was with me in less than 1 hour.
April 15, 2026
Fast response sorted quickly
April 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Non delivery of product
Non delivery of product , uninterested in investigating even when courier admits they have it , rather just refund , very impersonal
April 15, 2026
Reply from Seel
Dear Simon,
We regret the shipping experience you had with the carrier, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please don't hesitate to contact us at support@seel.com if you require any further assistance. We look forward to seeing you shop with us again soon!
Best Regards,
Seel Support Team
Problems with the portal but once I…
Problems with the portal but once I managed to resolve that I got my refund in 1 hour
April 15, 2026
Quick and professional
Quick, easy and professional. I never thought I’d need to call on them but when I did I was very impressed.
April 12, 2026
Simplicity!
April 13, 2026
First & four most i don't understand…
First & four most i don't understand how you all approved my claim for two item and didn't approve the other 3 when all five was package together
April 12, 2026
Reply from Seel
Dear Nicole,
Thank you for bringing this to our attention.
It is advised for you to follow our standard procedure for coverage requests.
Please don't hesitate to contact us at support@seel.com if you require any further assistance.
Best Regards,
Seel Support Team
They were fantastic sorting my query…
They were fantastic sorting my query right away .
April 15, 2026
Swift and Professional
I never received my order from GILT . probably got lost. SEEL has handled my case swiftly and professionally. Thank you!
April 13, 2026
Really responsive and supportive…
Really responsive and supportive service. Would definitely use this service again.
April 15, 2026
It took me a little bit to get it done
It took me a little bit to get it done, but I’m think you all explain the process it will be find. And yes I would do it again
April 12, 2026
You’ll explain everything to me and…
You’ll explain everything to me and took time to help me and explain everything to me
April 10, 2026
Very glad I bought Seel insurance
Very glad I bought Seel insurance. My packages normally don’t get stolen, but this time it happened, and Seel handled it seamlessly. Such a relief and definitely worth it for the peace of mind.
April 12, 2026
Professionally and promptly handled the…
Professionally and promptly handled the claim.
April 12, 2026
5 stars
5 stars. It was only like 6 bucks to protect my package. Unfortunately, living in my neighborhood, my packages go missing or get delivered to the wrong address quite often so I definitely wanted that extra reassurance. When I realized my package (that I was really excited about) never came I was devastated :( I was SO glad I got that protection. Submitting my claim was so simple AND I heard back the SAME day, within minutes. I got my refund within 2 days & I was able to repurchase my ring!!! Thank you!
April 14, 2026
Great Fast Service
Great, fast service. Easy to follow steps for reporting damaged goods.
April 15, 2026
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