Segpay logo
Visit website

Segpay Reviews 1,764

•
TrustScore 3 out of 5

3.2

Payment Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the fast response times and efficient resolution of issues by the support team. Many people appreciate the quick and professional assistance received, often noting that their concerns were addressed promptly and effectively. However, some customers were dissatisfied with payment and refund processes, reporting issues with unexpected charges, double charges, or difficulties in obtaining refunds. A few other people also felt that customer service was unhelpful or unresponsive in certain situations, leading to frustration regarding unresolved problems.

What people talk about most

Response time

Consumers generally find response times to be positive, with many praising the quick and efficient service.... See more

Service

Users describe ambiguous interactions with service. Many reviewers praise the fast, efficient, and... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the quick responses,... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report billing discrepancies,... See more

Refund

Customers had negative experiences with refunds. Many reviewers report issues such as being double-billed,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel because their was vaguely any new scenes with new MILF’s I can tell when the website rereleases scenes from 15-20 years ago because I was watching them around that time.

Rated 4 out of 5 stars

There was a fast response time. However, I would have preferred my pending payment canceled before my funds were withdrawn my credit union account.

Rated 4 out of 5 stars

I wanted to cancel a subscription but was disappointed to find that it wasn’t listed on the self-service website despite several attempts over a number of weeks. Consequently, I contacted Segpay custo... See more

Rated 5 out of 5 stars

I needed to cancel my membership to a site. There was a problem, the membership was paid with PayPal, which isn't one of the ways you can search for your membership in SegPay. I chatted with support,... See more

Company details

  1. Payment Service

Written by the company

Segpay is a global leader in online payment processing. Since 2005, Segpay has offered e-commerce merchants a state-of-the-art billing platform that provides real time payment processing around the globe. Segpay helps protect online merchants with its proprietary fraud mitigation system and provides unmatched customer support. Segpay is a level 1 PCI compliant service provider and is registered with Visa as an Internet Payment Service Provider and MasterCard as a Payment Facilitator. Segpay is compliant with EU Payment Services Directive and is licensed with UK FCA as an Authorized Payment Institution, firm reference number 584599. Segpay is one of the first IPSPs to earn this important authorization required by European Law. At Segpay, the client always comes first. Segpay service is always a click, call or chat away.

Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service
I made my request Saturday night. 15 mins later I received an email confirming my request and assigning it to a person who inmediately contact me. At the next day I had my request fulfilled. Congrats! and thank you

April 18, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ongoing unauthorized charges after cancellation – STAY AWAY

I am extremely frustrated and disappointed with Segpay. I canceled my subscription months ago, yet they continue to charge my credit card 105 ILS every single month.

When I contacted their customer support, they had the audacity to tell me they "don't see any charges" and that my account is canceled, while my bank statements clearly show otherwise. I have been billed illegally for February, March, and April 2026. This is nothing short of theft.

They are happy to take your money but refuse to take responsibility when their system fails. If you value your money and your peace of mind, avoid any merchant that uses Segpay.

I will be filing a formal dispute with my credit card company and reporting them for fraudulent billing practices.

Consumer beware: Check your bank statements!

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Double billing with no refunds…

Multiple times double billed and billing after cancellations, refusal to refund incorrectly billed charges. Various tactics to disguise and obscure charges and dismissive responses to billing enquiries. Dishonest and fraudulent behaviour.

April 14, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

CHILDISH UNPROFESSIONAL AGENTS!!!

CHILDISH UNPROFESSIONAL AGENTS!!!!
If you sign up for Brazzers, spicevideos or any other site owned by mindgeek and pay via PayPal, you will be billed under Segpay eu paypal(which is basically probiller).
It’s very confusing.
I signed up for spicevideos via PayPal and was double billed for a declined transaction! Both paypal and Segpay were terrible to try and deal with and both offered no help.
Segpay actually just ends the live chat as your talking when they dislike your questions about how this happened.
They take no responsibility whatsoever for the mistake and deflect blame to your bank!
I can see why real banks don’t want to deal with adult sales, because the porn industry is run by shady crooks!
Segpay agents solve nothing!
Beware of Segpay, PayPal and probiller!
All unethical!

April 10, 2026
Unprompted review
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look