Shipping was super fast, actually came earlier than expected. Got a chefs knife for my husband’s birthday gift and he absolutely loves it. It is a beautiful knife for an amazing price!
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Seido Japanese Chef knives: quality, fair priced, high-carbon stainless steel kitchen knives. For the home cook or professional chef. Invest in your self and your kitchen and start preparing better meals today with Seido Master Chef Knives!
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I did not realize that I'd have to pay the US duty and the knife would not arrive until after Christmas. I ordered at the beginning of November and received the knife Jan 5. Why do I have to pay a US custom when I am in Canada. In the meantime, I have consulted a knife store in my neighborhood (which I should have done in the first place) I am no longer sure that these knives are the best. Never again would I go through this.

Reply from Seido Knives
The knives are beautiful and very sharp! Very happy with our purchase!

Reply from Seido Knives
Great quality, and service ! An enjoyable buying experience where every need is fully met! Highly recommend the knives and related sharpening tools. Could not be happier with the product and company.

Reply from Seido Knives
Customer service is AWFUL! They made a mistake with shipping and would not help to correct it. I had to pay to get it fixed, too long of a story to go thru. I don’t even care about the knife at this point I will not buy from this company again. Also just know, they’re made in china, Not Japan.

Reply from Seido Knives
knife set is quality made. very sharp and asthetic in wood block. very satisfied

Reply from Seido Knives
I have used multiple knives over the past 50 + years. These are the first knives I have owned that remain as sharp as advertised. They are very thin yet extremely strong. I liked them so much I purchased additional knives beyong my initial purchase of 7 knives. I have been using them daily for a couple of months now with a quick "touch up" every 2 - 3 weeks with a diamond stone. I truly expect to use these knives for the next 20 years.

Reply from Seido Knives
It's a well made knife, super sharp and seems to be holding its Edge rather well

Reply from Seido Knives
Super faster delivery and these are the best knives I've ever bought......15 out of 10

Reply from Seido Knives
Bought it as a gift. Upon first examination The knife itself did not look as pictured. As a gift giver this gave me EXTREME panic. Upon giving the gift and closer inspection the knife is actually exquisite.

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Reply from Seido Knives
Damascus is etched on, steel is low quality, and I can find the exact same knife without the branding on chinese websites for $25, meaning it's being made for about that much and just gets upcharged for the branding. HORRIFIC, PREDATORY company. Tried for days to keep me from refunding my knife despite their "Money Back Guarantee" policy because I OPENED THE BOX. After threatening a challenge and multiple days of emails, I returned it, got 80% back, and had to pay for shipping. These guys suck and they know it.

Reply from Seido Knives
The delivery was exactly as described, on time. I had a second order and was delivered ahead of time! These knives are SHARP. I used them on a dozen limes, like the old hot knife and butter. I also ordered the bamboo magnetic storage unit.

Reply from Seido Knives
BUYER BEWARE!!!!!! SCAM ALERT!!!!! READ ALLLLLL REVIEWS BEFORE PURCHASING WITH THIS COMPANY!!!! NOT BBB ACCREDITED!!!! FALSE ADVERTISING!!!!!
I bought these knives for my husband but he was gifted another set by another family member. No reason to keep both so I inquired about a return and refund. I was informed of a 20% RESTOCKING FEE as well I AM RESPONSIBLE FOR RETUNE SHIPPING and ANY OTHER FEES accrued in the return process. After looking into the return policy and other reviews further I found multiple other dissatisfied customers who complained about POOR AND EXTREMELY SLOW CUSTOMER SERVICE as well as POOR QUALITY PRODUCTS. I paid $366 for my product and am realizing this is money down the drain! I have no hope for the return refund process based off of the threatening email I received from the support team who are trying to bribe me to keep the product and they will send me $35 to keep the product. SCAM SCAM SCAM COMPANY!!!!!

Reply from Seido Knives
Firstly we received the knives thinking they were real Damascus steel and that was a lie. They are laser engraved to look like Damascus steel. They claim to be hand forged and clearly are not. One if the knifes broke cutting a piece off cheese and they will not replace it claiming it was not a defective product. When we buy new knives we will go with a higher quality product. They dull extremely quickly and need constant sharpening after every use. These low quality knives are not what is advertised.

Reply from Seido Knives
Title: Premium price, disappointing durability and warranty response
Review:
I purchased the complete Seido knife set several years ago with the expectation of long-term durability consistent with the premium price and “lifetime” branding. I take exceptional care of my knives — they are hand washed only, never placed in the dishwasher, immediately dried, and stored properly. These knives are used daily and treated as valuable tools.
Despite this level of care, multiple wood handles have developed visible cracking. Even more concerning, one knife blade broke after being dropped, which is not something I would expect from a knife marketed as high-quality or professional grade.
I contacted Seido support, provided clear photos, and explained my care routine in detail. While communication was polite, I was ultimately told that cracking handles and blade failure after 3–4 years are considered normal wear and are not covered under their limited lifetime guarantee.
That response is extremely disappointing given the cost of these knives. At this price point, I expected durability measured in decades, not a few years, especially when the knives are properly cared for and used as intended.
The blades performed well when new, but longevity and warranty support do not match the premium branding. Buyers should be aware that once issues arise, meaningful support may not be available.
A knife that breaks and cracks after careful daily use is not a lifetime knife — no matter how pretty it is.

Reply from Seido Knives
Great Price plenty of promotions to make the value even better. Quality product delivered so I will continue to buy! AND FREE SHIPPING! Delivery time frame was very good as well. Great all around experience is why went back for a second purchase.

Reply from Seido Knives
This knife was represented as being a Japanese knife, but it is made in China.
Tora Tsuki Cleaver. There’s nowhere on the website itself that it tells you that it’s made in China and you don’t find this out until you get it delivered. Now I will have to pay the shipping to return it.

Reply from Seido Knives
Amazing knives! Fast, friendly and reliable. Huge shout out to Tino and Charlene who made our restaurant over the top with these new knives. When guest say “wow idk if it’s the steak or the knife but it cuts like butter” only makes our guest experience better. You need these knives wether for a your home or your business. We love our purchase and look forward to many many more purchases! Amazing products!

Reply from Seido Knives
Fantastic set of knives. Well balanced and comfortable in your hand. Very attractive in the knife block. Many compliments.

Reply from Seido Knives
I have the Kiritsuke knife in sky blue and it is so sharp! It's so light and the handle is very pretty too!

Reply from Seido Knives
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