Seido Knives Reviews 

422
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often highlighting their stunning appearance and sharp, well-balanced blades. Many found the knives to be a significant upgrade, performing effortlessly and feeling comfortable in hand. Reviewers frequently noted the excellent value for money, with products exceeding expectations for their price point. However, some customers also noted concerns regarding product defects, with instances of knives breaking or cladding coming off shortly after use. A few other people also felt that the knives were not sharp out of the box or dulled quickly, requiring frequent maintenance. Conversely, a small portion of people expressed concerns about the product's origin, questioning if they were genuinely Japanese. Some reviewers were not happy with shipping policies, citing issues with specific carriers or strict return requirements for sealed products.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the knives for being... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the knives for being sharp,... See more

Price

Consumers find price to be positive, with many reviewers praising the amazing and great prices for... See more

Value for money

Customers had positive experiences with value for money, with many reviewers praising the exceptional quality... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shipping was super fast, actually came earlier than expected. Got a chefs knife for my husband’s birthday gift and he absolutely loves it. It is a beautiful knife for an amazing price!

Company replied

Rated 5 out of 5 stars

When your kitchen knife makes a raw potato appear like you’re cutting through a baked potato…you know you made the right knife choice! Also, the weight feels substantial of quality in your hand. Bal... See more

Company replied

Rated 5 out of 5 stars

I purchased the 5-Piece Japanese Master Chef Knife Set and overall the set looks great, feels solid, and cuts really well right out of the box. It’s definitely a big upgrade from your average kitche... See more

Company replied

Rated 5 out of 5 stars

Great product at a reasonable price. Top quality and well packaged. My old knifes were not so sharp and I had a casual way of handling them. Unpacking my new seido knife set, I accidentally cut myse... See more

Company replied


Company details

  1. #28 of 42 best companies in Kitchen Supply Store
  2. #2 of 2 best companies in Knife Manufacturing

Written by the company

Seido Japanese Chef knives: quality, fair priced, high-carbon stainless steel kitchen knives. For the home cook or professional chef. Invest in your self and your kitchen and start preparing better meals today with Seido Master Chef Knives!


Contact info

4.2

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
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1-star

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Replied to 96% of negative reviews

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4.2

All reviews

(422)

206 reviews in the last 12 months

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Rated 1 out of 5 stars

I did not realize that I'd have to pay…

I did not realize that I'd have to pay the US duty and the knife would not arrive until after Christmas. I ordered at the beginning of November and received the knife Jan 5. Why do I have to pay a US custom when I am in Canada. In the meantime, I have consulted a knife store in my neighborhood (which I should have done in the first place) I am no longer sure that these knives are the best. Never again would I go through this.

January 13, 2026
Unprompted review
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Reply from Seido Knives

We’re sorry for the inconvenience you experienced. International orders to Canada may incur duties and taxes set by Canadian customs, which are unfortunately beyond our control. These fees are applied by the government upon entry and are standard for most imported goods.

We always strive to provide timely shipping, but customs processing can sometimes delay deliveries beyond our estimated timeframe. We understand how this impacted your holiday plans and appreciate your feedback, as it helps us improve the clarity of our shipping and duty information for future customers.

We hope you’ll still enjoy your knife and the quality it offers, and we’d be happy to assist with any questions about using or maintaining it.

—The Seido Knives Team ✨

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Rated 5 out of 5 stars

Great Knives

The knives are beautiful and very sharp! Very happy with our purchase!

January 5, 2026
Unprompted review
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Reply from Seido Knives

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase and that the knives impressed you with both their beauty and sharpness. That’s exactly the experience we aim to deliver.

If you ever need anything or decide to add to your collection, we’re always here to help. Enjoy cooking with your Seido knives! 🔪✨

Rated 5 out of 5 stars

Great quality

Great quality, and service ! An enjoyable buying experience where every need is fully met! Highly recommend the knives and related sharpening tools. Could not be happier with the product and company.

January 9, 2026
Unprompted review
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Reply from Seido Knives

Thank you so much for the wonderful feedback! We’re truly happy to hear that you had such an enjoyable buying experience and that both the knives and sharpening tools met your expectations. Your recommendation means a lot to us, and we’re grateful for your support and trust in our brand. Enjoy your knives, and happy cooking! 🔪✨

Rated 1 out of 5 stars

AWFUL and made in China

Customer service is AWFUL! They made a mistake with shipping and would not help to correct it. I had to pay to get it fixed, too long of a story to go thru. I don’t even care about the knife at this point I will not buy from this company again. Also just know, they’re made in china, Not Japan.

December 20, 2025
Unprompted review
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Reply from Seido Knives

We’re sorry to hear about your experience. While our knives are assembled outside of Japan, we want to assure you that the same high-quality materials and techniques are used in every knife we produce.

Regarding shipping, if an address is entered incorrectly at checkout, we unfortunately cannot change it once the order has been processed and shipped. In these cases, coordinating directly with the courier is necessary to resolve delivery issues.

We appreciate your feedback and are always working to improve our service.

The Seido Knives Team ✨

Rated 5 out of 5 stars

knife set is quality made

knife set is quality made. very sharp and asthetic in wood block. very satisfied

January 8, 2026
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Reply from Seido Knives

Thank you for your kind words! We’re thrilled to hear that you’re enjoying your knife set and that it looks great in your wood block.

The Seido Knives Team ✨

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Rated 5 out of 5 stars

Beautiful Sharp Knives

I have used multiple knives over the past 50 + years. These are the first knives I have owned that remain as sharp as advertised. They are very thin yet extremely strong. I liked them so much I purchased additional knives beyong my initial purchase of 7 knives. I have been using them daily for a couple of months now with a quick "touch up" every 2 - 3 weeks with a diamond stone. I truly expect to use these knives for the next 20 years.

January 7, 2026
Unprompted review
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Reply from Seido Knives

We’re so happy to hear that your Seido knives have exceeded your expectations! It’s fantastic that they’re holding their edge so well and that you’ve expanded your collection. Here’s to many more years of effortless slicing and cooking enjoyment!

The Seido Knives Team ✨

Rated 5 out of 5 stars

Great Product for the Price

It's a well made knife, super sharp and seems to be holding its Edge rather well

November 25, 2025
Unprompted review
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Reply from Seido Knives

We’re thrilled to hear that your knife is performing so well! It’s great to know the sharpness and edge are holding up for you.

The Seido Knives Team ✨

Rated 5 out of 5 stars

Super faster delivery and these are the…

Super faster delivery and these are the best knives I've ever bought......15 out of 10

January 8, 2026
Unprompted review
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Reply from Seido Knives

Thank you for the amazing review! We’re so glad you’re loving your knives and that they arrived quickly.

The Seido Knives Team ✨

Rated 4 out of 5 stars

Bought it as a gift

Bought it as a gift. Upon first examination The knife itself did not look as pictured. As a gift giver this gave me EXTREME panic. Upon giving the gift and closer inspection the knife is actually exquisite.

December 25, 2025
Unprompted review
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Reply from Seido Knives

We’re so glad to hear that the knife exceeded expectations once examined closely! Thank you for sharing your experience.

The Seido Knives Team ✨

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Rated 5 out of 5 stars

Nice quality and very sharp

Nice quality and very sharp

January 1, 2026
Unprompted review
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Reply from Seido Knives

Thank you for your feedback! We’re thrilled to hear you’re enjoying the quality and sharpness of your knife.

The Seido Knives Team ✨

Rated 1 out of 5 stars

Borderline Scam

Damascus is etched on, steel is low quality, and I can find the exact same knife without the branding on chinese websites for $25, meaning it's being made for about that much and just gets upcharged for the branding. HORRIFIC, PREDATORY company. Tried for days to keep me from refunding my knife despite their "Money Back Guarantee" policy because I OPENED THE BOX. After threatening a challenge and multiple days of emails, I returned it, got 80% back, and had to pay for shipping. These guys suck and they know it.

December 25, 2025
Unprompted review
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Reply from Seido Knives

We’re sorry to hear that your experience didn’t meet your expectations. We want to clarify that not all of our knives are Damascus steel—though we do have a full Damascus Collection available for those seeking that specific material and aesthetic.

All of our products are made with high-quality materials and craftsmanship, and our pricing reflects that. Our Money Back Guarantee and return policy are publicly posted on our website to ensure transparency, including details about returns and restocking fees.

We value feedback like yours, as it helps us continue to improve our products and service.

The Seido Knives Team ✨

Rated 5 out of 5 stars

Seido Executive Japanese knives The delivery was exactly as described

The delivery was exactly as described, on time. I had a second order and was delivered ahead of time! These knives are SHARP. I used them on a dozen limes, like the old hot knife and butter. I also ordered the bamboo magnetic storage unit.

December 27, 2025
Unprompted review
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Reply from Seido Knives

Thank you for sharing your experience! We’re thrilled to hear your Seido Executive Japanese Knives arrived on time and performed so sharply—even through a dozen limes! We’re glad the bamboo magnetic storage unit complements your set perfectly.

The Seido Knives Team ✨

Rated 1 out of 5 stars

BUYER BEWARE!!!!!

BUYER BEWARE!!!!!! SCAM ALERT!!!!! READ ALLLLLL REVIEWS BEFORE PURCHASING WITH THIS COMPANY!!!! NOT BBB ACCREDITED!!!! FALSE ADVERTISING!!!!!
I bought these knives for my husband but he was gifted another set by another family member. No reason to keep both so I inquired about a return and refund. I was informed of a 20% RESTOCKING FEE as well I AM RESPONSIBLE FOR RETUNE SHIPPING and ANY OTHER FEES accrued in the return process. After looking into the return policy and other reviews further I found multiple other dissatisfied customers who complained about POOR AND EXTREMELY SLOW CUSTOMER SERVICE as well as POOR QUALITY PRODUCTS. I paid $366 for my product and am realizing this is money down the drain! I have no hope for the return refund process based off of the threatening email I received from the support team who are trying to bribe me to keep the product and they will send me $35 to keep the product. SCAM SCAM SCAM COMPANY!!!!!

December 25, 2025
Unprompted review
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Reply from Seido Knives

We understand your concerns and want to clarify a few points. A partial refund offer was simply an option to help you avoid the hassle of returning the product. If you prefer, you may still return the item using the return address we previously provided, and we will process it according to our published return policy.

Please note that Seido Knives is not a scam. We are a legitimate company, and our return policy—including the 20% restocking fee and return shipping responsibility—is clearly outlined on our website. The offer we made was meant as a courtesy to help you keep the product with minimal inconvenience, but following the policy is required if you wish to proceed with a return.

We appreciate your understanding and are happy to assist you further within the framework of our policy.

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Rated 1 out of 5 stars

Low quality knives and poor customer service

Firstly we received the knives thinking they were real Damascus steel and that was a lie. They are laser engraved to look like Damascus steel. They claim to be hand forged and clearly are not. One if the knifes broke cutting a piece off cheese and they will not replace it claiming it was not a defective product. When we buy new knives we will go with a higher quality product. They dull extremely quickly and need constant sharpening after every use. These low quality knives are not what is advertised.

December 24, 2025
Unprompted review
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Reply from Seido Knives

We’d like to clarify a few important points for anyone reading this review:

• Damascus Steel: We do offer layered Damascus steel knives, and those products are clearly labeled as such on our website. However, not all Seido knives are Damascus steel. Some collections feature high-quality stainless-steel blades with decorative patterning for aesthetics, and we strive to be transparent about this in each product description. We never intend to misrepresent materials.

• Hand-Forged Process: While many steps in modern knife production involve precision tooling for consistency and safety, our blades still go through multiple hands-on processes including grinding, heat treatment, finishing, and quality inspection. “Hand-forged” today does not always mean entirely hammer-forged from raw billet, as traditional methods have evolved across the industry.

• Blade Breakage: A blade breaking—even when cutting soft food—is certainly frustrating. However, our warranty covers manufacturing defects, not breakage caused by stress, impact, or twisting forces, which can occur unintentionally during use. That said, we always review these cases carefully and never dismiss concerns lightly.

• Edge Retention: All knives—regardless of brand or price—will eventually require maintenance. High-performance blades are sharpened to fine angles for precision, which may require more frequent touch-ups depending on usage and cutting surfaces. Proper boards and honing can significantly extend edge life.

We understand that Seido may not have been the right fit for you, and we respect your decision to explore other options. At the same time, we remain proud of the many chefs, culinary students, home cooks, and professionals who rely on our knives daily and continue to choose Seido for their balance of performance, design, and value.

We truly appreciate the feedback and wish you the very best in finding the knives that perfectly suit your needs.

Rated 2 out of 5 stars

Premium price, disappointing, durability, and warranty response



Title: Premium price, disappointing durability and warranty response

Review:

I purchased the complete Seido knife set several years ago with the expectation of long-term durability consistent with the premium price and “lifetime” branding. I take exceptional care of my knives — they are hand washed only, never placed in the dishwasher, immediately dried, and stored properly. These knives are used daily and treated as valuable tools.

Despite this level of care, multiple wood handles have developed visible cracking. Even more concerning, one knife blade broke after being dropped, which is not something I would expect from a knife marketed as high-quality or professional grade.

I contacted Seido support, provided clear photos, and explained my care routine in detail. While communication was polite, I was ultimately told that cracking handles and blade failure after 3–4 years are considered normal wear and are not covered under their limited lifetime guarantee.

That response is extremely disappointing given the cost of these knives. At this price point, I expected durability measured in decades, not a few years, especially when the knives are properly cared for and used as intended.

The blades performed well when new, but longevity and warranty support do not match the premium branding. Buyers should be aware that once issues arise, meaningful support may not be available.

A knife that breaks and cracks after careful daily use is not a lifetime knife — no matter how pretty it is.

December 12, 2025
Unprompted review
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Reply from Seido Knives

Thank you for sharing your detailed feedback. We completely understand your frustration and appreciate the care you’ve taken with your knives.

We’d like to clarify that our Limited-Lifetime Warranty covers defects in materials and workmanship, but it does not cover normal wear and tear, accidental damage, or misuse, which unfortunately includes cracks from long-term use or a blade that was dropped. While we aim for durability, wood handles and high-carbon steel blades are naturally subject to changes over time, even with proper care.

We sincerely regret that your experience did not meet your expectations, and we appreciate your honesty—it helps us continually improve our products and communication about care and warranty coverage. We hope that despite these issues, the performance you enjoyed while the knives were in top condition added value to your cooking experience.

— The Seido Knives Team ✨

Rated 5 out of 5 stars

Great Price plenty of promotions to…

Great Price plenty of promotions to make the value even better. Quality product delivered so I will continue to buy! AND FREE SHIPPING! Delivery time frame was very good as well. Great all around experience is why went back for a second purchase.

December 11, 2025
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Reply from Seido Knives

Thank you so much for your kind words! We’re thrilled to hear you enjoyed your experience and that our knives continue to meet your expectations. Your support means a lot to us, and we look forward to serving you again!

— The Seido Knives Team ✨

Rated 1 out of 5 stars

The reply did not address that Seido is misrepresenting this as a Japanese knife when it is in fact Made In China. This knife was represented as being a…

This knife was represented as being a Japanese knife, but it is made in China.
Tora Tsuki Cleaver. There’s nowhere on the website itself that it tells you that it’s made in China and you don’t find this out until you get it delivered. Now I will have to pay the shipping to return it.

December 10, 2025
Unprompted review
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Reply from Seido Knives

Thank you for your feedback. Our return and refund policies are publicly posted on our website for full transparency: https://seidoknives.com/policies/refund-policy

As per our policy, returned items must be in their original condition and packaging. The return shipping cost is the responsibility of the customer unless the item was damaged in transit. We encourage all customers to review this information prior to placing an order to ensure a full understanding of our terms.

We appreciate your understanding and are happy to assist with any questions regarding returns or our products.

— The Seido Knives Team ✨

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Rated 5 out of 5 stars

Amazing knives

Amazing knives! Fast, friendly and reliable. Huge shout out to Tino and Charlene who made our restaurant over the top with these new knives. When guest say “wow idk if it’s the steak or the knife but it cuts like butter” only makes our guest experience better. You need these knives wether for a your home or your business. We love our purchase and look forward to many many more purchases! Amazing products!

November 21, 2025
Unprompted review
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Reply from Seido Knives

Thank you so much for the incredible review! 🌟
We’re thrilled to hear that your knives are not only performing beautifully in your restaurant, but also helping elevate your guests’ dining experience — that’s exactly what we love to hear! 🍽️✨

We’ll be sure to pass along your shoutout to Tino and Charlene — they’ll be absolutely delighted to know they made such a positive impact. 🙌

Whether it’s for professional use or at home, we’re honored to be a part of your culinary journey and can’t wait to help you build your collection even more in the future!

Thank you again for choosing Seido — we appreciate you!

– The Seido Knives Team ✨

Rated 5 out of 5 stars

Fantastic set of knives

Fantastic set of knives. Well balanced and comfortable in your hand. Very attractive in the knife block. Many compliments.

November 28, 2025
Unprompted review
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Reply from Seido Knives

Thank you for sharing your experience! We’re so glad to hear that the set feels balanced, comfortable, and looks great in your kitchen. It’s wonderful that it’s getting compliments too!

– The Seido Knives Team ✨

Rated 5 out of 5 stars

I have the Kiritsuke knife in sky blue…

I have the Kiritsuke knife in sky blue and it is so sharp! It's so light and the handle is very pretty too!

October 28, 2025
Unprompted review
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Reply from Seido Knives

Thank you so much for your kind words! We’re thrilled to hear that you’re loving your Sky Blue Kiritsuke knife. Its sharpness, lightness, and beautiful handle are definitely highlights, and it’s wonderful to know it’s hitting the mark for you.

– The Seido Knives Team ✨

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