Very good service. Ok, not the cheapest but you get what you pay for. 25 year old kinetic watch stopped working. Seiko got it working again and without me asking, replaced all the link hinge pins in t... See more
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I just received my 31 year old seiko kinetic back after service and capacitor replacement - I am delighted with the service. I had previously sent it to seiko service in Ireland... Twice, and wasn... See more
A big thank you to Jamie Hayward and Irfan in the Seiko boutique in New Bond St. Bought a watch from them and on reflection felt the winding mechanism was a bit ‘gritty’. They offered to replace it im... See more
Company replied
I have previously had two Seiko watchs, both excellent both lasted 20+ years. This watch a Seiko automatic is hopeless. The watch looses between 2 and 4 minutes a day, randomly. When returned to S... See more
Company details
Written by the company
Established in 1881 when Kintaro Hattori founded a watch and clock repair shop in the Ginza area of Tokyo, the Japanese-based company now known as Seiko Watch Corporation (SWC) has grown and diversified over the years, but remains best known for its world-leading brands and in-house manufacturing, responsible for many ‘firsts’ in the watch industry. SWC is the only manufacturer with every watchmaking technology including Quartz, Kinetic, Mechanical, Spring Drive, Solar and GPS Solar. Seiko Watch Corporation’s expertise in fusing intricate watchmaking skill with elegant design results in the creation of some of the world’s most innovative and desirable timepieces across a wide range of price-points. Seiko UK Limited is the wholly-owned UK subsidiary of Seiko Watch Corporation, responsible for the Sales, Marketing & Servicing within the UK & Ireland of Seiko, Grand Seiko, Seiko Clocks and Lorus watch brands and the Grand Seiko & Seiko Boutique in London. Seiko UK Ltd is also proud to have Seiko Timing Services (STS) within our company, recognised as a Global Leader in Sports Timing technology and a long established Timekeeping Partner to the International Association of Athletics Federations (IAAF) which will continue until 2029: https://www.worldathletics.org/news/press-release/seiko-partnership-10-years
Contact info
First Floor, Building 1, Concorde Park, SL6 4BY, Maidenhead, United Kingdom
- 01628 770 001
- customerservices@seiko.co.uk
- seikoboutique.co.uk
4.4
Excellent
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 48 hours
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First Class After Sales Service.
I received a prompt response to my email request for spare parts the customer service rep advised me to send pictures and detail my watch model number etc.
A return email provided all the info I required and options to obtain the parts.
The customer service team made every effort to resolve my request, they were courteous generous and diligent resolving my request at the earliest opportunity.
November 18, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Paul,
Thank you for sharing your experience with us.
We’re so pleased to hear that our Customer Service Team was able to provide clear guidance and options to help with your spare parts request.
We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
Seiko Customer Service
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Thank you for repairing my wife's 40+…
Thank you for repairing my wife's 40+ year old watch. Not a top of the range model but you went to some trouble to find the parts and restore a much valued time piece. Thank you Beverley and your service technicians.
November 6, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear John,
Thank you for your kind words.
We’re delighted to have been able to restore such a treasured timepiece, and it’s wonderful to know the watch holds such sentimental value.
Our team, including Beverley and our Watchmakers, take great pride in ensuring every repair is handled with care.
We truly appreciate you taking the time to share your experience.
Kind regards,
Seiko Customer Service
Excellent customer service
From my first contact to getting my watch back everything was smooth and easy. Polite, friendly people to talk to / email, and my watch was repaired quickly and came back looking like new.
I'm very happy with the service and very happy to recommend.
October 29, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Peter,
Thank you so much for sharing your experience with us.
We’re delighted to hear that everything felt smooth and easy from start to finish, and that your watch was returned looking like new.
Our Customer Service Team takes great pride in being both friendly and professional, so it’s wonderful to know this came through in your interactions.
We truly appreciate your recommendation and look forward to helping you in the future if required.
Kind regards,
Seiko Customer Service
Superb Service
From my initial enquirery E/mail to having my watch sent to Japan, for its service and minor repair, this company has excelled in its professionalism and correspondence, if you prize your Seiko watch, which I do, {Sportura Kinetic SLQ 007} this is the only company that I can fully recommend to deal with. Hazel from customer service needs to be sent a gold star { plus everyone else working in the background both here and in Japan } for giving my watch its new lease of life and its continued enjoyment.
October 19, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Kevin,
Thank you so much for your kind words.
We are truly delighted to hear that your experience, from your initial enquiry to the service and repair of your Sportura Kinetic SLQ007, was handled with the level of care and professionalism you deserve.
Hazel and the entire team, both here and in Japan, are thrilled to know their efforts brought your cherished Seiko watch back to life. It’s always our goal to ensure every timepiece receives the respect and attention it warrants, especially one as special as yours.
Kind regards,
Seiko Customer Service
I recently had my watch repaired
I recently had my watch repaired with Seiko service was and customer service were excellent very efficient and helpful in the whole process would recommend to anyone.
October 2, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Kevin,
Thank you for taking the time to share your recent experience.
We are thrilled to hear that your watch repair with Seiko went smoothly and that our Customer Service team was both efficient and helpful. It's always reassuring to know that a Seiko delivers not just quality craftsmanship but also excellent customer care.
Your recommendation means a lot!
Kind regards,
Seiko Customer Service
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Exceptional Warranty Service
I recently sent my Seiko SPB255J1 in for warranty service due to accuracy issues, and I'm thoroughly impressed with the entire experience.
Hazel Welch and the customer service team provided excellent communication throughout the process. The watch was booked into their system efficiently, and I was kept informed at every stage.
The turnaround time was fantastic, much quicker than I anticipated. The movement service was thorough and included a complete accuracy regulation, water resistance testing to 200m, and all functional checks. The watch came back beautifully packaged and is now running with exceptional accuracy.
The quality of work by Seiko UK's watchmakers is outstanding. The movement feels like new, and I'm confident it will serve me well for years to come.
This experience has reinforced my trust in Seiko as a brand. Professional service, skilled technicians, and genuine care for customers. Highly recommended!
October 4, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Ash,
We’re delighted to hear how pleased you are with the warranty service performed on your Seiko watch. Your kind feedback regarding our team at Seiko UK and the work carried out by our Watchmakers is greatly appreciated.
Your comments will be shared with Hazel and all workshop staff involved.
Please do not hesitate to contact us again if you require our help in the future.
Kind regards,
Seiko Customer Service
bought a Seiko watch for my husband
bought a Seiko watch for my husband. he love the gift, sadly was kinda let down cause he bumped it on the first day and got scratch. we loved the product sadly it got damage right away.
October 5, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Vivien,
Thank you for taking the time to contact us about the Seiko watch you purchased for your husband.
Can I ask that you email me on hazel.welch@seiko.co.uk so I can assist you further.
Thank you in advance,
Hazel Welch
Communications Team Leader
62 Mas/6R35 service
Sent my 62 Mas watch for a service. Good communication. Prompt dispatch after service. Watch came back looking like new and more or less perfectly regulated - gaining less than a second a day. This seems exceptional for the 6R35 movement, which doesn't have a stellar reputation for accuracy. Very pleased with the overall experience.
September 23, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Mike,
Thank you for taking the time to leave your review.
We are delighted to hear how happy you are with the Movement Service completed on your Seiko 62 Mas.
It is also fantastic the team at Seiko UK dealt with your repair in such a timely manner and were clear and prompt in all communication provided. We will ensure to pass your thanks onto all involved.
Please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
Really care for their customers
My husband’s watch started to become unreliable just 3 months out of the guarantee. It was a birthday present and he had been very pleased with it and had just paid for a lifetime battery replacement. I wrote to Seiko and told them of his disappointment and asked if they could possibly repair it under the expired guarantee but they went better than that and replaced it. Unbelievable generosity and customer care.
September 12, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Mrs Clarke,
Thank you for taking the time to leave your review.
We are so pleased how happy you are with your husband’s replacement watch and we do hope he is enjoying wearing it.
It is wonderful to hear our team at Seiko UK dealt with this matter in such a way that exemplifies great customer care.
We will ensure to pass your thanks onto all involved and please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
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Seiko Servicing undertook a Service and…
Seiko Servicing undertook a Service and repair on my watch which my local jeweller advised was beyond repair. But it's a beautiful watch and I value it highly. Seiko did a brilliant job on the watch at a most reasonable fee. It was returned working perfectly and looked brand new. Thank you Seiko Servicing.
September 10, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Philip,
Thank you for providing your glowing review.
We are delighted to hear how happy you are with the repair to your Seiko watch and we appreciate your feedback regarding our team at Seiko UK and the work performed by our Workshop.
Your comments will be shared with all relevant staff. Please feel free to contact us if you require further assistance in the future.
Kind regards,
Seiko Customer Service
Seiko clocks.…disaster.
Don't buy Seiko clocks....told by Seiko UK that they don't stock spare parts and only just replace faulty clocks that are still under warranty.
This means that if spare parts are needed, independent clock repairers can't buy what they need.
A total write off.
Never buy Seiko clocks.
September 10, 2025
Unprompted review
Reply from Seiko UK Ltd
Good morning,
I am sorry to hear how disappointed you are and I would like the opportunity to look into this for you.
Can I ask that you email me on hazel.welch@seiko.co.uk so I can assist you further.
Thank you in advance,
Hazel Welch
Communications Team Leader
Exemplary service!
My vintage seiko was originally deemed beyond repair at Seiko on account of its age (only 1981!!) but a list of repairers was given. However, the repairers later decided to give it a go and repair it. The wonderful Hazel from customer services dealt with it and kept me fully informed. She is an example to customer service departments across the country. Thank you also to the repair team for their efforts. The repair cost more than the value of the watch but it is of great sentimental value.
September 1, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Andrew,
Thank you so much for sharing your experience with us.
We are truly delighted to hear that your vintage Seiko, with its special sentimental value, has been brought back to life.
It’s always wonderful to know when our team’s dedication and communication make a real difference, and we will be sure to pass your kind words on to Hazel and the repair team.
We hope your watch brings you many more years of enjoyment.
Kind regards,
Seiko Customer Services
Excellent customer service
I wanted to have my late husbands vintage watch repaired so I could give it to my son. Seiko Uk tried but the parts are no longer available
Customer Service agent, Hazel Welch, explained they couldn’t recommend anyone but gave me a list of watch repairers who might help. She was the star of the show. Her kindness and compassion was amazing. Her superb customer service made the difference.
August 30, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Gillian,
Thank you so much for taking the time to leave such a heart-warming review.
It is truly touching to hear how Hazel went above and beyond to assist you during such a meaningful time.
While it’s a shame that Seiko UK were unable to source the parts for your late husband’s vintage watch, it’s clear that Hazel’s genuine kindness and attentive customer service made a lasting impression.
I hope one of the recommended repairers will be able to help, and that your son will soon be able to cherish this special watch and the memories it holds.
Kind regards,
Seiko Customer Services
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Amazing experience from Hazel & the…
Amazing experience from Hazel & the team in the customer service department. Promptly sorted my problem!
August 28, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Jakub,
Thank you so much for your kind words!
We're delighted to hear that Hazel and the customer service team were able to resolve your issue promptly. Your feedback means a lot to us and motivates the team to continue providing exceptional service.
If you need any further assistance, please don’t hesitate to get in touch. We’re always here to help!
Kind regards,
Seiko Customer Service
SEIKO 6139-8020
I have a 1970s Seiko Chronograph I was looking to get repaired. Unfortunately the parts for it are no longer available. Although they were unable to help, they provided me with a list of approved repairers who might be able to help. I made a couple of phone calls and have found an horological institute approved repairer to help.
August 21, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Robin,
Thank you for taking the time to write your review.
We are very sorry that we no longer had the parts required to repair your 1970s Seiko Chronograph.
It is wonderful to hear that you have managed to get in touch with a horological institute approved repairer who can assist you.
We hope the repair process goes smoothly and that your Seiko is back in working order and on your wrist very soon.
Kind regards,
Seiko Customer Services
Seiko Kinetic - new glass
Thank you for a swift reply, even if the answer is negative (the parts are no longer manufactured). I´ll have to check some new watch.
April 29, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Ladislav,
Thank you taking the time to leave this 5-star review, it is regrettably we were unable repair to your Seiko Kinetic watch.
The whole team at Seiko UK hope you have purchased a new watch that will give you many years of enjoyment.
Please do not hesitate to contact us if you require our assistance in the future.
Kind regards,
Seiko Customer Services
I spent over 500 on a new seiko…
I spent over 500 on a new seiko craftmanship presage watch. Under 6 months started losing half hour a day. No damage ever, has to go back to seiko for 4 plus weeks. i know to stick to chinese £20 watches- the 10 or so i have are still working fine after years.(all autos)
August 4, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Mr Fowler,
I am sorry to hear that you are having a problem with your Seiko Presage. I would like to look into this case for you. Can I ask that you email me on hazel.welch@seiko.co.uk so I can assist you in this matter.
Thank you in advance,
Hazel Welch
Communications Team Leader
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SEIKO Service Second To None !!
I recently purchased a Prospex Pogue Chronograph Solar Watch which I am delighted with ! However I needed to adjust the bracelet which uses the pin & collar method & can be fiddly.Unfortunately I misplaced this & decided to contact SEIKO Customer Services for a replacement via email.I was contacted promptly by Beverley who offered to forward a replacement free of charge which was received recently & I can now wear my watch.I felt the service I received was excellent & would have no hesitation in recommending !!
July 28, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Richard,
We would like to thank you for taking the time to post your lovely review.
It’s so lovely to hear Beverley located the parts you required for your Seiko Prospex Pogue watch. We will pass your thanks on to her and involved.
We do hope you are now enjoying wearing your watch and please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
Called customer service about how to…
Called customer service about how to spare bracelet links for a now discontinued Seiko watch.
They took my details and called back within 24hrs. They had located some pre owned links and sent them to me free of charge.
Excellent service!
July 18, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear James,
We would like to thank you for taking the time to leave your review.
We are delighted to hear our team at Seiko UK were able to source the links you required in such a timely manner, we will pass your thanks onto all involved.
We do hope you are now enjoying wearing your watch and please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
I bought a Seiko watch 22 years ago for…
I bought a Seiko watch 22 years ago for my husbands 60th birthday. My husband died last year and I decided to give his watch to my grandson. The watch needed a service and a new bracelet so I contacted the service department. I spoke to Hazel and after identifying the model she was doubtful about having the correct bracelet. However, when it was returned not only was the watch pristine but had a new correct bracelet.
Thank you all in the service department for your polite and efficient dealings.
July 16, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Mrs Swann,
Thank you for taking the time to leave your lovely review.
We are delighted to hear we were able to assist with the repair to your late husbands Seiko watch. It so lovely to hear your grandson will now be able to wear it with pride, what a lovely way to remember your dear husband.
We will pass your thanks on to Hazel in our Customer Service department and all Workshop Staff who dealt with the repair.
If you require help in the future, please do not hesitate to contact us again.
Kind regards,
Seiko Customer Service
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