Very good service. Ok, not the cheapest but you get what you pay for. 25 year old kinetic watch stopped working. Seiko got it working again and without me asking, replaced all the link hinge pins in t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just received my 31 year old seiko kinetic back after service and capacitor replacement - I am delighted with the service. I had previously sent it to seiko service in Ireland... Twice, and wasn... See more
A big thank you to Jamie Hayward and Irfan in the Seiko boutique in New Bond St. Bought a watch from them and on reflection felt the winding mechanism was a bit ‘gritty’. They offered to replace it im... See more
Company replied
I have previously had two Seiko watchs, both excellent both lasted 20+ years. This watch a Seiko automatic is hopeless. The watch looses between 2 and 4 minutes a day, randomly. When returned to S... See more
Company details
Written by the company
Established in 1881 when Kintaro Hattori founded a watch and clock repair shop in the Ginza area of Tokyo, the Japanese-based company now known as Seiko Watch Corporation (SWC) has grown and diversified over the years, but remains best known for its world-leading brands and in-house manufacturing, responsible for many ‘firsts’ in the watch industry. SWC is the only manufacturer with every watchmaking technology including Quartz, Kinetic, Mechanical, Spring Drive, Solar and GPS Solar. Seiko Watch Corporation’s expertise in fusing intricate watchmaking skill with elegant design results in the creation of some of the world’s most innovative and desirable timepieces across a wide range of price-points. Seiko UK Limited is the wholly-owned UK subsidiary of Seiko Watch Corporation, responsible for the Sales, Marketing & Servicing within the UK & Ireland of Seiko, Grand Seiko, Seiko Clocks and Lorus watch brands and the Grand Seiko & Seiko Boutique in London. Seiko UK Ltd is also proud to have Seiko Timing Services (STS) within our company, recognised as a Global Leader in Sports Timing technology and a long established Timekeeping Partner to the International Association of Athletics Federations (IAAF) which will continue until 2029: https://www.worldathletics.org/news/press-release/seiko-partnership-10-years
Contact info
First Floor, Building 1, Concorde Park, SL6 4BY, Maidenhead, United Kingdom
- 01628 770 001
- customerservices@seiko.co.uk
- seikoboutique.co.uk
4.4
Excellent
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a Seiko Sumo (solar) second…
I bought a Seiko Sumo (solar) second hand and needed to adjust the bracelet to fit my wrist comfortably. The adjustment system is the "pins and collars" type, which can be fiddly, and although I had spare links I lacked the necessary collars to press the pins into.
I tried to find such things on the internet without success. Eventually I contacted Seiko UK and after some email conversation I was sold the correct items at a reduced price. The Customer Service team is excellent.
July 1, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Roger,
We would like to thank you for taking the time to post your wonderful review.
It’s fantastic to hear we were able to source the parts you required for your Seiko watch.
We will pass your thanks on to all involved.
Please do not hesitate to contact us if you require our help in the future.
Kind regards,
Seiko Customer Services
Advertisement
Thanks Seiko…I have my old watch back fixed and looking great.
I had an older seiko quartz watch and wasn’t sure if it was repairable.
I contacted Beverley at Seiko and she arranged for it to be examined. I have a serious illness and my life expectancy isn’t long and wished to pass this watch onto a relative along with some others. Beverley said she would speak with her service dept to see if they could speed things up and they did. So the watch came back fixed within 48 hours, huge thanks to Beverley, Hazel and her colleagues for this excellent work.
I also ordered a new Gene Kranz Seiko watch which was only due for release on 1/7/2025. It too was sent quickly and it will be passed onto my relative.
Thanks so much Seiko people at Maidenhead.youve been brilliant.
July 4, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Ian,
We would like to thank you for taking the time to leave such a lovely review.
We are delighted to hear we were able to assist with the repair to your watch in such a timely manner.
We will pass your thanks on to Beverley in our Customer Service Team and the Watchmaker who worked on your watch.
If you require help our help again please do not hesitate to contact us and we hope you are enjoying wearing your Gene Kranz watch.
Kind regards,
Seiko Customer Service
Seiko offers customer service second to none!I
I bought a Seiko watch and found that the bracelet was a little tight. I decided to write a little note to 'Seiko' asking if it was possible to supply me with 'extra' links - never expecting a big corporation like Seiko to be concerned about my problem. I could not have been more wrong! I got an immediate reply from 'Beverley', her customer service skills knew no bounds, and she forwarded to me the links and my watch is perfect. Thank you so much for your assistance.
June 27, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Barbara,
Thank you for taking the time to leave such a lovely review about Seiko.
We are delighted to hear Beverley was able to source the links you required and we will pass your thanks on to her and all involved.
We do hope you are now enjoying wearing your watch and please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
My Seiko watch of over 35 years stopped…
My Seiko watch of over 35 years stopped and I feared for it's demise. However, the team at Seiko worked their magic and returned it in good working order within a week. Thank you Hazel, Nick and Beverly and to everyone involved.
June 25, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Steve,
Thank you for taking the time to leave your lovely review.
We are delighted to hear we were able to assist with the repair to the watch you have held dear for 35 years.
We will pass your thanks on to Hazel and Beverley in our Customer Service Team and Nick our Watchmaker who worked on your watch.
If you require help in the future, please do not hesitate to contact us again.
Kind regards,
Seiko Customer Services
The lady at customer service was…
The lady at customer service was extremely helpful and went to Great lengths to secure a discontinued part for my watch. It was dispatched as promised and arrived in the first post the following day.
June 20, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Michael,
We would like to thank you for taking the time to post your lovely review.
It’s fantastic to hear we were able to source the parts you required for your Seiko watch.
Please do not hesitate to contact us if you require our help in the future.
Kind regards,
Seiko Customer Services
Advertisement
My Grand Seiko stopped working (still…
My Grand Seiko stopped working (still under warranty) so I contacted the service team down in Maidenhead, sent in the watch and it was fully repaired and sent back to me within ten days. Superb customer service!
May 30, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear James,
It’s so lovely to hear about the great service you have recently received for your Grand Seiko timepiece.
Our Grand Seiko Team strive to deliver the best service for all our valued customers, so your feedback is very much appreciated.
We will ensure to pass your thanks on to our Grand Seiko, Certified Watchmaker who worked on your timepiece and everyone else involved.
Please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
Captain Willard
Seiko Services have been absolutely brilliant with the repair of my Captain Willard!
I bought the watch new, but after two years it began losing so much time each day that it was essentially unusable — something I’ve never experienced with any Seiko product before.
Beverley and Hazel at Seiko Services were fantastic. Although I was a couple of months outside the warranty period, they were incredibly understanding and kindly offered to service the watch free of charge under warranty.
They kept me clearly informed throughout the process and were always helpful with any questions I had.
Even after the repair, when I missed the delivery and the watch was returned to Seiko, Hazel called me personally to explain the situation. She then arranged to resend it at no extra cost and even let me choose the most convenient delivery day.
I can't thank the team at Seiko Services enough — what a great company!
May 24, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Monty,
We would like to thank you for taking the time to leave such a lovely review.
It’s so wonderful to hear how happy you were with the repair to your Captain Willard watch and to hear our Customer Service Team were able to answer your questions in such a timely manner.
We will pass your thanks on to all involved, especially Hazel and Beverley and do let us know if you require our assistance in the future.
Kind regards,
Seiko Customer Service
Sent my 15 year old Divers watch for…
Sent my 15 year old Divers watch for service and new bezel. Brilliant customer service. Very reasonable pricing. Given quote from the very start and kept informed of progress throughout the repair.
A Big Thank You
April 17, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Chris,
We really appreciate the time you have taken to leave such a lovely review. We are pleased to hear our Customer Service Team kept you informed throughout the time your watch was in the care of our Service Centre.
We will pass your thanks on to all involved and if you require any help in the future, please do not hesitate to ask.
Kind regards,
Seiko Customer Services
Outstanding service
I sent my Grand Seiko in for a battery change on the 8th May. Today, 12 days later, it is back on my wrist. Communication was exceptional throughout. They e-mailed a day after it arrived to say they had it, then again 4 days later with an estimate and request to authorise work. 2 days later, they contacted me to say the work was complete and requested payment and then agreed the best time to post it back out to me. The watch was well packaged arriving back in a nice travel case and is certainly cleaner than when I sent it in. A pleasant experience all round. This is the 3rd watch I've sent in for service and repair and I really can't fault the service.
May 20, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Mark,
We are so pleased to hear about the great service you have recently received for your Grand Seiko timepiece.
Our Grand Seiko Team strive to deliver the best service for all our valued customers, so your feedback is very much appreciated.
We will ensure to pass your thanks on to our Grand Seiko, Certified Watchmaker who worked on your timepiece and everyone else involved.
Please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
Advertisement
Jan was fantastic with her advice and he follow up assistance.
Jan, the person responding to my intila email enquiry was so helpful in making an alternative suggestion to replace a Lorus clock no longer made.
May 14, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Mr Hall,
Thank you for taking the time to leave such a lovely review.
We are so pleased Jan was able to assist you with the suggestions for a replacement clock, which resulted in a purchase of one of our fantastic Seiko clocks.
We will pass your thanks on to Jan and if you require help in the future, please do not hesitate to contact us again.
Kind regards,
Seiko Customer Services
First Class Service
Very good service provided for a repair to a chronograph watch sent for attention.
The level of service provided, throughout the whole of my enquiry from start to finish, (email enquiries, prompt response and advice re postage etc.), and the subsequent repair was excellent.
Returned packaging was excellent and goods mailed as requested.
DEFINITELY recommend, without doubt.
May 14, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Kevin,
Thank you for taking the time to leave such lovely feedback. We are very pleased to hear how happy you are with the service provided for your Seiko Chronograph watch.
It’s so lovely to hear our Customer Service Team were able to answer your questions in such a timely manner.
We will pass your thanks on to all involved but do let us know if you require our assistance in the future.
Kind regards,
Seiko Customer Service
5 star service by the customer service…
5 star service by the customer service team, delivered politely promptly and really informative. Very impressed with the quality of my watch and when I asked customer service for additional information they gave me sensible and realistic advice not just the usual “profit first advice” first class thanks Beverley
May 9, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear David,
We would like to thank you for taking the time to leave such a glowing review.
It’s so lovely to hear how happy you were with the service provided and our Customer Service Team (especially Beverley) were able to provide the information you required.
We will pass your thanks on to Beverley and if you require help in the future, please do not hesitate to contact us again.
Kind regards,
Seiko Customer Services
Had an oldish seiko quartz that I…
Had an oldish seiko quartz that I couldn't get the recommended parts to work on securing the bracelet to the case and Hazel Welch sent me a free post envelope and sorted it for me free of charge in around a week.
Extremely helpful.
May 12, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Steve,
Thank you for your lovely review.
We are delighted to hear we were able to assist with the repair to your Vintage Seiko watch. We will pass your thanks on to Hazel and the Watchmaker who worked on your watch.
If you require help in the future, please do not hesitate to contact us again.
Kind regards,
Seiko Customer Services
Advertisement
A pleasure to do business with.
The reply to my enquiry was sent very promptly. It was exactly what I needed . I felt this problem was handled quickly and courteously.
Well done.
May 6, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Thomas,
We would like to thank you for taking the time to post your lovely review.
It’s wonderful to hear your enquiry was dealt with in an efficient and polite manner.
Please do not hesitate to contact us if you require our help in the future.
Kind regards,
Seiko Customer Services
Don't repair Lorus Watches
Lorus Watches are under Seiko but they do not repair them.
May 2, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Simon,
Thank you for taking the time to leave your feedback.
We are incredibly sorry we were unable to repair your vintage Lorus watch.
We completely understand how disappointed you were to find out we no longer had parts to restore a watch you have owned for over 40 years. We do try to repair vintage watches but sadly there does come a point where parts become exhausted and repair is not possible.
If you need our assistance in the future, please do not hesitate to contact us again.
Kind regards,
Seiko Customer Services
Exceptional service
I sent my beloved SEIKO Slq007 in for repair, the service I got from the staff was exceptional, the staff were lovely and did a brilliant job of repairing my watch and keeping me up to date, keep up the good work and amazing service😄
March 28, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Chris,
Thank you for taking the time to leave such a lovely review. We really appreciate your delight at having your dear Seiko SLQ007 repaired.
We will ensure to pass your thanks on to the Watchmaker that worked on your watch and our Customer Service Team who kept you informed at each stage of the repair.
Please do not hesitate to contact us if you require our assistance in the future.
Kind regards,
Seiko Customer Services
Prospex automatic chronograph…
My Prospex automatic chronograph started behaving strangely and stopping. It's under warranty so after a phonecall to Seiko for guidance, I posted the watch. After a week or so I got a phonecall to confirm receipt of my watch. The next call came a couple of weeks later to confirm they had identified the issue and put my watch in for repair. They also advised of a four week turnaround. They phoned again to arrange posting back to me because a signature is required. Watch is now running perfectly again and I got a warranty on the repair..All in all I can't fault the service which was very slick with great communication. So it did take nearly a couple of months, but these are watches, not cars. Most of us have something else we can fall back on. Definitely 10/10
December 4, 2024
Unprompted review
Reply from Seiko UK Ltd
Dear Andrew,
We really appreciate you taking the time to leave such a lovely review. It is fantastic to hear our Customer Service Team kept you informed throughout the time your watch was in the care of our Service Centre.
We will pass your thanks on to all involved and if you require any help in the future, please do not hesitate to ask.
Kind regards,
Seiko Customer Services
Advertisement
The old beloved watch is like new!
I sent my partner's old beloved Seiko watch to Seiko. He's had this watch for over 20 years. He just had the original glass replaced at Timpson, who did not fit it properly and it broke within a week along with the pin popping out!
I sent it to the professionals Seiko, and they did an amazing job!! My partner was WELL chuffed when he got the watch back. Seiko's repair team cleaned it up, serviced the movements and everything works again. They replaced the glass and pin.
The old beloved watch is like new!
Thank you Seiko team from customer service to the repair team. HIGHLY recommend if you want professionals to repair your timeless pieces.
March 11, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear KP,
Thank you for taking the time to write such a lovely review, we really appreciate your feedback.
We are delighted to hear we were able to restore your partners dearly loved Seiko and we hope he is enjoying wearing his watch again.
We will pass on your thanks to the whole team and please let us know if you require help in the future.
Kind regards,
Seiko Customer Services
Bracelet for limited edition Seiko watch
I wanted a bracelet for a limited edition Seiko watch from 2017 so I emailed Customer Services, expecting to be told they were no longer available. Customer Services responded very quickly, informing me they had one in stock! They took my order very efficiently and I received the bracelet a day or two later. Fabulous service - many thanks!
March 5, 2025
Unprompted review
Reply from Seiko UK Ltd
Dear Richard,
Thank you for taking the time to leave your wonderful review. We are so pleased we were able to provide a new bracelet for your limited edition Seiko watch.
We hope you are enjoying wearing your watch and if you require help in the future, please do not hesitate to contact us again.
Kind regards,
Seiko Customer Services
Seiko Repairs Service is fantastic.
I sent my watch for some serious repairs (under guarantee) and it was returned to me within a month in perfect working order. The support team will always reply to any questions you have within 3 days despite the sheer volume of emails they must receive. A really great company, and a really great service. Well done Seiko UK, you'll have my business for life.
February 25, 2025
Reply from Seiko UK Ltd
Dear Mr Thomas,
Thank you for taking the time to leave such lovely feedback. We are very pleased to hear how happy you are with the service provided and our Customer Service Team were able to answer your questions in such a timely manner.
We will pass your thanks on to all involved but do let us know if you require our assistance in the future.
Kind regards,
Seiko Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.