SekondaReviews 

8,369
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their contemporary design, excellent quality, and attractive appearance, often noting that they look more expensive than their actual price. Many appreciate the competitive pricing, finding the items to be a bargain and offering great value for money. The ordering process is generally described as easy, with quick delivery and good communication regarding shipping and packaging. However, some customers experienced issues with product quality, such as manufacturing faults, watches stopping working prematurely, or straps breaking. There were also occasional concerns about charging mechanisms being difficult to use or failing, and some dissatisfaction with the accuracy of health readings or the limited choice of watch faces.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the watches'... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant... See more

Delivery service

People report positive experiences with delivery service, frequently praising the super fast and quick... See more

Price

Customers had positive experiences with price, often highlighting the great value for money and affordable... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowing I dealt with a British manufacturer with a sound record. Liked the contemporary design of dial and steel mesh strap but would have been glad of tips on adjusting. Wide choice on user friendly... See more

Rated 4 out of 5 stars

Seems reliable but think sometimes undercounts steps. Nice design with change of face. Would like to extend period it is lit up when the button is pressed. Also sllep times sometimes inaccurate. Gen... See more

Rated 4 out of 5 stars

Quick delivery and fits well. Slightly disappointed as ordered direct from sekonda so that it was the same as my previous watch strap however its not the same colour and doesn't say Sekonda on the buc... See more

Rated 4 out of 5 stars

It would be nice to receive and make calls at this price, this model does not. All health readings must be 95% correct, which I have not checked. THE STEEL CASEING IS BRILLANT WITH GENUINE LEATHER S... See more


Company details

  1. Watch Store

About Sekonda

Written by the company

About:
Established in 1966, Sekonda is a British designed brand, well known for its quality watches at unbeatable prices. We feature an extensive range of men’s and women’s timepieces both online and in the highstreets.

Great quality at a great price:
Sekonda prides itself on selling great quality watches at great prices. With so many different designs and features, all at a range of affordable prices, there is a watch for anyone and everyone.

Delivery:
We offer delivery to anywhere in mainland UK including the Channel Islands, Isle of Man and Isle of Wight.

Standard delivery is free and will take 3-5 working days to arrive. Next day delivery is £5.99. Order by 2pm Monday-Friday to receive your order the next working day.

Not received your order? Please head to our contact us page here: https://www.sekonda.com/contact-us

Strap adjustment:
Need help adjusting your bracelet? We offer a free of charge service to remove or add bracelet links. Or to save you time, in some cases we can simply send out additional links so you can adjust your watch at home.

To get help with strap adjustment, please visit: https://www.sekonda.com/contact-us

2 year guarantee:
Your Sekonda watch is guaranteed against defects in materials and workmanship for a period of 2 years from the date of purchase. What is not covered by the guarantee is batteries, straps and bracelets, damage caused by accident, misuse or lack of care, and water penetration exceeding the watches’ water resistancy threshold, if applicable.

British designs:
All our watches are designed in our head offices in the UK. By buying with us, you know you are always getting a classic, British design.

Reviews:
Real reviews from real customers. Addressing both the good and the bad, we want our customers to help one another and gain a real insight of our brand. We want you to find the right watch for you and help others do the same!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,369)

1,176 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

nice watch

nice watch, only thing I was surprised with is that I couldn't order from abroad and get it delivered! Thankfully I go to UK occasionally.

January 13, 2026
Advertisement
Rated 5 out of 5 stars

Beautiful watch

I ordered a beautiful watch that I had had my eye on for a while. Numerous hints to my hubby fell on deaf ears...so I treated myself ...and I also treated myself to a necklace. The necklace is snug fitting as is the watch.
But an extra link will solve that minor problem.
I was kept up-to-date with packaging and postage etc and it arrived promptly in nice secure packaging.

January 20, 2026
Rated 1 out of 5 stars

I can't get this to connect to my…

I can't get this to connect to my phone. I have been through all the YouTube vids and the advice pages from Sekonda. I'll try to find a customer service phone number and see if that sorts it otherwise I've just wasted £60

January 20, 2026
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

Advertisement
Rated 4 out of 5 stars

Nice watch for the price

Base range of Sekonda gives good value for money. The clasp on the bracelet sounds & feels a little tinny but the bracelet is good quality. Watch face looks really nice in green, just as good as I remember it when I saw it in an airport on holiday! Price at home was better. I enjoy wearing it just as much as pricier watches I own. The watch pouch is a new one for me, but is certainly easier to store than a box.
Delivery a little slow, but I did order it over the Christmas period.

January 6, 2026
Advertisement
Rated 2 out of 5 stars

Long delivery time

Product was good BUT took ages to arrive, despite me paying for next day delivery. Missed recipient’s birthday as a result. Not sure if this is a Sekonda issue or a courier issue but was disappointing

January 9, 2026
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

Advertisement
Rated 1 out of 5 stars

Doesn't work properly & no responses from customer service

Bought 2 different watches, one for my husband & one for me, and couldn't get the notifications to work properly on either of them (some worked but the most important ones didn't!). So bought another one to try but the same thing happened! Had multiple lengthy discussions with the AI chat on the website (which to be fair is a very good AI bot!) & trawled through the instructions & tried everything, but still not working properly. Sent a message in via the Contact Us form (frustratingly no phone numbers available to call!) but still no response a week later, despite sending a chase message. So, overall very gutted & will be returning all 3 watches.

January 24, 2026
Advertisement
Rated 4 out of 5 stars

Quick delivery and fits well.

Quick delivery and fits well. Slightly disappointed as ordered direct from sekonda so that it was the same as my previous watch strap however its not the same colour and doesn't say Sekonda on the buckle.

January 14, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look