Select  Reviews 7,781

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach. The overall service provided is often described as excellent, with consumers noting the efficiency and ease of their experience. However, some people were dissatisfied with the ordering process and product availability. Several customers experienced significant delays in receiving their orders, with products taking much longer to arrive than initially stated on the website. There were also instances where products listed as in stock or ready for quick collection were not, leading to unexpected waits. A few other people also felt that the communication regarding order status and product information could be improved.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising employees like Johnny, Josh, Alexandra, and... See more

Product

Reviewers mention ambiguous feedback about product. While some customers praise the quality of iPads and... See more

Service

Clients share positive opinions on service, often highlighting the helpfulness and expertise of the staff.... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and quick,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Based on these reviews

Rated 4 out of 5 stars

Select is a great place to buy Apple goods, as they offer flexible financing options, unlike buying directly from Apple. The reason I’ve dropped a star, is because when I ordered the iPhone 17 Pro Max... See more

Company replied

Rated 4 out of 5 stars

Everything was fine, the only issue was I used the click-n-collect option which promises "ready to collect in an hour" and it wasn't until the following morning that the product was ready to be coll... See more

Company replied

Rated 5 out of 5 stars

Steph was amazing. I returned from a trip abroad and my I Phone experienced cellular issues. My husband tried every diagnostic test possible to no avail. I was advised to try the Apple Store in Derb... See more

Company replied

Rated 5 out of 5 stars

Visited the store with a ‘mangled’ iPad belonging to our daughter who has learning difficulties; she had got into settings and switched on every option. We were thinking of recycling the iPad. We aske... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Repair Service
  5. Computer Service
  6. Computer Store

Written by the company

Select was born by a desire to inspire, educate and enable the wider community to discover the power and creativity of Apple technology. We believe every individual has the ability to do great things and that Apple products can help them realise their potential. We are Apple experts, deeply involved in the community at large. Select redefines Apple sales, service repairs and solutions for consumers, businesses and educational institutions. We are dedicated to delivering the best in-store and online experience, offering the complete Apple range along with carefully considered extras you didn’t know you needed. We’re passionate about education and want to help schools, universities and colleges transform by making learning a magical experience. We’re big on business, and whether you’re a fledgling start-up or a global enterprise, we get under the bonnet and help you find the most cost-effective solutions as you navigate through this ever-changing digital universe. Our network of over 30 locations across Ireland and UK are immersive discovery hubs that provide Apple expertise and support locally. We invest in over 10,000 training hours a year, and you’ll always find our talented crew on hand to help you get the most out of your Apple technology whether in person or at selectonline.com. We pride ourselves on our 100% commitment to providing incredible support, service repairs and learning, as well as ensuring all our customers, educational bodies and businesses get the most affordable solution. Great partnerships are built on trust and confidence, so we do everything we can to make sure you have only the best experience anytime you need us. Like Apple, Select is all about inspiration, and our mission is to help you discover it. Whatever stage of the Apple journey you’re at, Select is where you need to be.


Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Alex is a life saver, THANK YOU ALEX

I had an expanded battery and I went to two different stores and they told me I would have to wait 5-7 days for my phone to be taken in and returned to me. On top of this, they said my screen would break as well. I am visiting from abroad, so this was a big issue, but Alex in the Galways store HELPED ME BIG TIME!! He changed my battery in less than an hour and did it without the screen breaking! Such a huge help, thank you SO SO SO MUCH!!! He was very helpful, gave our options quick, and what the next steps would be. Can’t thank him enough, he saved our trip!! Give this man a raise!!

April 2, 2026
Unprompted review
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Reply from Select

Thank you for the glowing review! We're delighted to hear about your experience and how very helpful Alex was. We have ensured your feedback has been passed on to senior management and Alex.

Rated 5 out of 5 stars

Merry Hill

Merry Hill Kiran and Stuart are great, very helpful and knowledgeable. Would recommend dealing with this team if you are thinking of Apple products.

April 2, 2026
Unprompted review
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Reply from Select

Hello,
Thank you very much for taking the time to let us know about your recent visit to our Merry hill store. We are delighted you received exactly the help and support you required. Your review and rating is much appreciated.

Rated 5 out of 5 stars

Johnny at Nottingham was extremely…

Johnny at Nottingham was extremely helpful a completely solved my problem , and with patience. Thank you.

April 2, 2026
Unprompted review
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Reply from Select

Hello,
Thank you very much for your rating and feedback! Wonderful to read. It is very much appreciated and please pop back in if we can be any further help.

Rated 3 out of 5 stars

Okay, but?

Delivery of the device was perfectly efficient although some more information about how long it would take to arrive when it was arriving would have helped. I have also some support packages available though Select but there is no information at all about how I get them.

March 28, 2026
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Reply from Select

Hello John,
Thank you for your review and rating, we apologise this information was not easily available and your feedback has been passed on to our e-commerce team.
Please get back in touch with our customer service team if we can be any further help.

Rated 5 out of 5 stars

Stewart was such good help and order in…

Stewart was such good help and order in our mac book neos. such a lovely man definitely recommend

April 1, 2026
Unprompted review
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Reply from Select

Hi Abi,
Thank you so much for your 5-star review! We really appreciate your support and your recommendation. It's always fantastic to hear from our satisfied customers and have passed your feedback on.
Regards, The Select Team

Rated 5 out of 5 stars

Visited ‘Select’at Merry Hill

Visited ‘Select’at Merry Hill, Dudley.We had several questions regarding our Apple devices.
Stuart was incredibly patient,helpful and understanding of our requirements.
Thank you so much for an excellent customer service!

March 31, 2026
Unprompted review
Select  logo

Reply from Select

Hello,
Thank you very much for taking the time to let us know about your recent visit to our Merry hill store. We are delighted you received exactly the help and support you required and have passed your feedback on to the local management team.

Regards, The Select Team

Rated 5 out of 5 stars

Johnny has been a great tutor for me😃

Johnny has been a great
Help sorting out my iPad in so many ways.
One was passwords which apply to my three devices. He is an expert in his fields.
I had not used my ipad for over a year and now I've got a much better understanding just before going on holiday, I absolutely recommend Johnny . He was so quick identifying problems and sorting them whilst giving me lots of advice and I now need to practise more.
He's a gem of a guy 😁🙏🏾

April 1, 2026
Unprompted review
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Reply from Select

Hello Pete,
This is a wonderful review for our colleague Johnny. We are delighted you were so well looked after and we will ensure your feedback is passed on to Johnny and the local management team.
Thank you for taking the time to share details of your experience, much appreciated.
Regards, The Select Team

Rated 5 out of 5 stars

Gool

Service, staff, and communication are at the highest level.

March 29, 2026
Select  logo

Reply from Select

Thank you so much for your review and rating, delighted to receive this feedback.

Rated 5 out of 5 stars

Helpful tech support

The assistant was really helpful in explaining the set up of the new iPad. Set up was quick and painless.
Far easier to use tech support than doing it myself.

March 31, 2026
Unprompted review
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Reply from Select

This is wonderful to read - thank you very much for taking the time to share your experience and please drop back in if we can be any further help.
Kind Regards, The Select Team

Rated 5 out of 5 stars

Tremendously knowledgeable and sorted…

Tremendously knowledgeable and sorted out problems others had been unable to. Very friendly!

March 30, 2026
Unprompted review
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Reply from Select

Hello Trevor,
Thank you for the glowing review! We're delighted to hear you've had a great experience with us, much appreciated.

Rated 5 out of 5 stars

I had to buy an ipad for my sons…

I had to buy an ipad for my sons school. The website was easy to navigate and everything we needed in one place,

March 27, 2026
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Reply from Select

Thank you for your review and rating Patricia, great to hear you found the web page nice and easy to use, your feedback is appreciated.

Rated 5 out of 5 stars

Steph in nottingham select was…

Steph in nottingham select was amazingly helpful, friendly and professional. My issues were all sorted in great time and with the best customer service experience i could have imagined

March 30, 2026
Unprompted review
Select  logo

Reply from Select

We are delighted to receive this review for our colleague Steph and to hear about your experience, we will ensure this is passed on.
Thank you for your review, much appreciated.

Rated 1 out of 5 stars

There was no intimation that the…

There was no intimation that the product is not available the product was available while i was ordering and then they rejected my order and Im still waiting for them to reply on my refund its been its been 5 days and still i dont have any information about the refund

March 27, 2026
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Reply from Select

Hello,
Thank you for your review and we are very sorry stock is no longer available to complete your order. We apologise for any inconvenience this may have caused you.
Our customer service team will be in touch with a confirmation of the refund as discussed and please let us know if we can be any further help.

Regards, The Select Team

Rated 5 out of 5 stars

Merryhill

I went into the Merryhill shop with my daughter to ask about a problem with her new phone. Staff were polite however one member of staff, Delroy, stood out as being exceptionally helpful and knowledgable.

March 28, 2026
Unprompted review
Select  logo

Reply from Select

Thank you very much for taking the time to let us know about your recent visit to our Merryhill store. We are delighted you received exactly the help and support you required and we will ensure your feedback is passed on to Delroy and the team.

Rated 5 out of 5 stars

Great service!!

Such a friendly helpful guy - Harry ….just given a new MacBook- Air - very different to my old Mac and he helped me navigate my new toy!! Thank you so much…..

March 30, 2026
Unprompted review
Select  logo

Reply from Select

This is wonderful to read - thank you very much for taking the time to share your experience and we hope your new Mac serves you well.

Kind Regards The Select Team

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