Selectra Reviews 1,000

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I consulted Carine at Selectra, as she was recommended by a friend, to help me get internet from SFR. She initially entered my details on their website incorrectly, causing all sorts of problems.... See more

Rated 5 out of 5 stars

Spoken to Oscar today from Selectra, and what a joy this was, he gave excellent customer service today, moving to my new supplier Edf, he was so professional and it was like chatting to a friend, suc... See more

Rated 5 out of 5 stars

Having been bubble wrapped for the last 37 years and not seen or been allowed to view any bills, it was a real delight to have an excellent employee at EDF Energy,namely, Rajeshwar Singh,explain eve... See more

Rated 5 out of 5 stars

Andrew Williamson was absolutely excellent. I needed to set up a new payment for gas and electricity. He went through every step, giving me clear, professional advice. His phone manner was calm, ve... See more

Company details

  1. Home Services

Information provided by various external sources

Welcome to Selectra, Europe's number 1 utility comparison service. Please let us know how we can improve our service - All feedback is welcome!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I have just had a 45minute telephone…

I have just had a 45minute telephone conversation with a Customer Service agent at Selectra, the Lady’s name was Audrey Williams , and I have found her extremely easy to talk with, and was exceptionally helpfully, in my particular case/ problems. I can only wish I could have had in my pocket before now. I would just like to say a BIG thank you to her and wish her all the well and best.

April 13, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Today I had the great fortune of…

Today I had the great fortune of talking to Mr Mohit Khatwani.
Mr Khatwani is an absolute gentleman and a pleasure to deal with.
Kind , considerate, professional and extremely helpful.
This chap actually cares about the people he talks to .
Made my day , thank you Mohit 😊.
Mr Daniel Moss.

April 10, 2021
Unprompted review
Rated 5 out of 5 stars

I am moving home soon and I was having…

I am moving home soon and I was having difficulty contacting my energy supplier. The really helpful person I spoke with, Nicholas Page,gave me the number I needed but also found me a new supplier saving me fifty percent on my present monthly payment. Thanks!!!

April 8, 2021
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Miss Eve

Very good customer service from Mohit.
Was very patient and took time to explain anything I was unsure of

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Good customer service

Very good customer service from Mohit Khatwani. Talked me through the whole process having no previous knowledge base. Was very patient with me and got back to me to follow up through the process.

March 29, 2021
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look