Selectra Reviews 7,729

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Camila Quéré was efficient, kind, and respectful of my time. The overall process was extremely quick and effortless and she guided me throughout all steps, and gave me the information I needed, and... See more

Rated 5 out of 5 stars

Camila was amazing! I have never had such good support and quick responses as Camila provided, she has truly been pushing on the right spots and with clear communication we have solved many issu... See more

Rated 5 out of 5 stars

It gives me great please to write about our experience in working with Mr. Jose Martinez to set up our French utilities and services. From the very beginning he was extremely pleasant, understandin... See more

Rated 5 out of 5 stars

Mehdi is an excellent support member. He had a complicated case i think to deal with due to SFR being very difficult. He went above and beyond to make sure this situation was corrected. He was polite... See more

Company details

Written by the company

Site d'information sur les contrats de la maison : énergie, télécoms et assurances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Really good experience

I had a really good experience, and was amazed by the fast service. Camila Quéré helped me with everything I needed and answered all my questions.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, superb service.

I recently moved to France, and was put in contact with Selectra to get assistance with finding providers for electricity, insurance, and home wi-fi. The person that contacted me, Camila Quéré, was professional, friendly, and immensely helpful, explaining things clearly and proceeding with organizing everything on short notice, including signing of contracts and scheduling of interventions, doing all this in English (as I barely speak/understand French). To summarize, I'm very happy with the service provided and would undoubtedly recommend it!

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Camila Quéré super super super

Camila Quéré super super super. She speak a good English, we also have conversations in French (and I don't speak a lot of French honestly). Super clear on the information and she answer every question I had.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Called Selectra after the “concierge”…

Called Selectra after the “concierge” service provided by my immobilier did not come through. Oumar was very helpful and walked me through the process of connecting my first utilities in France. To be honest, I was very surprised at the level of customer service I received from them.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Mrs Camila Quéré is simply the best

Mrs Camila Quéré is simply the best. I came to France knowing nothing about many rules, needs, administration around the rented apartment. Mrs. Quéré is so helpful, so nice and kind and made my life much easier. By far the best customer service I had.

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

Total fraud!!!!!!

Total fraud!!!!!!! Esperanza - refused to give me her second name, trained to manipulate you into signing new contract in order to get comission for sure!!! I spend 2h on the phone thinking I'm speaking with Endessa !!!!!
Stay away from this company also they will try to use my datos personales and I will for sure take legal action against this company!!!!!

October 17, 2024
Unprompted review
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Reply from Selectra

Buenos dias,

Gracias por tomar el tiempo de compartir su experiencia. Hemos transmitido su comentario al Departamento de Calidad de Selectra ESPANA : calidad@selectra.com

Esta pagina se refiere a Selectra FRANCE

Su valoracion de Selectra Espana pertenece a esta pagina web :
https://www.trustpilot.com/review/selectra.es
Seria tan amable de dar su opinion a la empresa adecuada ?

Quedamos a su disposicion para cualquier otra solicitud.

Un saludo

Anaïs de Selectra Francia

Rated 5 out of 5 stars

Selectra helped me so great

Selectra helped me so great - espacially the team member Oumar. He consultet me so great and fast. Answered all my questions. Searching for me the best contractor for gas, internet and electricity. Compared my old contracts with the new better ones.
I`m from abroad but have a house in France and not so common with france. It was so easy to communicate in english!!! And they also call you when you are from abroad so - easy going. Also e-mail is a common way here to communicate. What do you want more? 5 Stars - and long term relation

October 9, 2024
Unprompted review

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