An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
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Review summary
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Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
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Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and commu... See more
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Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... See more
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Company details
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
4.3
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Equipment was in good condition and…
Equipment was in good condition and arrived quickly
November 11, 2025
Reply from SelfiMed UK
Thank you for your review. We are pleased to hear that the equipment arrived quickly and in good condition. If you need any further assistance, feel free to get in touch.
Trusted Seller - Really great communication
Really great communication
Even provided a free upgrade on the observation trolleys we purchased. Trusted seller. We will always continue to use this company as our go to for used Medical equipment. Thanks CEO of Midland Health
November 10, 2025
Reply from SelfiMed UK
Thank you for your generous feedback. We are pleased to hear that the communication and service met your expectations, and that the upgrade on the observation trolleys was appreciated. It means a great deal to be regarded as a trusted seller, and we value your continued confidence in our company. We look forward to supporting Midland Health with any future medical equipment requirements.
Worth every penny buying on this…
Worth every penny buying on this website and very good customer service.
November 4, 2025
Unprompted review
Reply from SelfiMed UK
Thank you so much for your kind words, RK.
We’re delighted to hear that you found your purchase worth every penny and that our customer service met your expectations.
We truly appreciate your support and look forward to assisting you again anytime.
Kind regards,
SelfiMed UK Support Team
Bought cpap machine
Bought cpap machine, arrived on time works perfectly, recommended!
October 25, 2025
Unprompted review
Reply from SelfiMed UK
Thank you, Alaameri, for your great feedback.
We’re very glad your CPAP machine arrived on time and is working perfectly.
We truly appreciate your recommendation and remain available if you ever need any support or accessories.
Kind regards,
SelfiMed UK Support Team
Excellent customer care
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day!
The only reason I am giving a 4 not a 5 is that, unfortunately, I got two faulty machines before they sent me one that was in good working order. But very impressed by their responsiveness nontheless.
November 17, 2025
Unprompted review
Reply from SelfiMed UK
Thank you, Francesca, for taking the time to share your experience.
We’re truly glad that our team was able to respond quickly and arrange a replacement for you the very next day. Your kind words about our customer care mean a lot to us.
We sincerely apologise for the inconvenience caused by receiving faulty units initially. This is certainly not the standard we aim to deliver, and we are reviewing this internally to ensure it does not happen again.
We appreciate your patience and understanding, and we’re happy you now have a machine that works perfectly. If you ever need anything, we’re here to help.
Kind regards,
SelfiMed UK Support Team
Reply from SelfiMed UK
Thank you, Diyo, for your feedback.
We’re glad to hear you received good service, and we remain available if you need any further assistance.
Kind regards,
SelfiMed UK Support Team
👍🏽👍🏽👍🏽👍🏽 good job
November 13, 2025
Unprompted review
Reply from SelfiMed UK
Thank you so much, Coletta!
We really appreciate your support and are glad you’re happy with our service.
Kind regards,
SelfiMed UK Support Team
Good quality and fast delivery 👍👍
November 16, 2025
Unprompted review
Reply from SelfiMed UK
Thank you, Reline, for your great feedback.
We’re very happy to hear that you received good quality products with fast delivery. Your support means a lot to us.
Kind regards,
SelfiMed UK Support Team
An overall good experience
An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Selfimed the same day and a replacement was shipped. This was nice and quiet, as it should be. So lost a star only because of the first faulty unit but impressed with the customer care in sorting out a replacement. This is a company I would be happy to use again.
November 1, 2025
Unprompted review
Reply from SelfiMed UK
Thank you, Russell, for sharing your experience in detail.
We’re very glad your replacement AirSense 10 arrived quickly and is working quietly as expected. We sincerely apologise for the inconvenience caused by the first faulty unit — this is certainly not the standard we aim to deliver.
We’re pleased our team was able to respond the same day and resolve the issue promptly. Your understanding and positive comments about our customer care are truly appreciated.
Thank you again for your trust. We’re grateful to hear you would use us again, and we are always here if you need any further support.
Kind regards,
SelfiMed UK Support Team
5 Star customer service
Great Customer Service- everything was handled appropriately
October 26, 2025
Reply from SelfiMed UK
Thank you very much for your positive review. Sorry for any inconvenience caused earlier. Appreciated your patience throughout the resolution process. Happy New year to you!
Reply from SelfiMed UK
Thank you, Colin, for your positive feedback.
We’re delighted to hear that your products arrived early and met your expectations.
We truly appreciate your support.
Kind regards,
SelfiMed UK Support Team
I'm so used to this cpap for travel.
I'm so used to this cpap for travel.
My 1st was a Devillbliss intelligent APAP.
My 2nd was a cube for maintenance.
Both turned off by itself so I junked it.
I was unaware that this cpap is now defunct.
So, I'm glad to be able to get a recon set for this price.
This will be my travel cpap as it's very compact.
October 28, 2025
Reply from SelfiMed UK
Thank you very much for the kind words and support.
TRISTE ET DECU.
Hello, my order: 885506278738 is missing the connector between the mask and the device.
Charger cable is also missing
I am not at all satisfied with the item, I am sorry
Je ne suis pas du tout satisfait, car ce colis que j'ai reçus est deja utilisé . quant a moi j'ai commandé un n appareil neuf.
Je suis tres triste et déçu.
October 27, 2025
Reply from SelfiMed UK
Bonjour,
Nous sommes vraiment désolés d’apprendre votre déception et nous comprenons parfaitement votre frustration. Ce n’est absolument pas le niveau de service que nous souhaitons offrir.
Nous allons traiter votre dossier en priorité. Merci de nous envoyer un message à info@selfimed.com avec votre numéro de commande afin que nous puissions :
• vous envoyer immédiatement le connecteur manquant
• vous fournir le câble chargeur
• vérifier l’état du produit reçu et organiser un remplacement si nécessaire
Nous nous excusons sincèrement pour cette situation et nous allons la résoudre au plus vite.
Cordialement,
SelfiMed UK
Service was excellent
Service was excellent, got Back to me on a Sunday, helping find what i needed, and was ready for collection with 18 hours..
The product - CPAP machine is brilliant, changed y life around, i can sleep brilliantly.
Best price by a long way too
Highly recommend
October 20, 2025
Reply from SelfiMed UK
Thank you so much, Andrew, for sharing your experience.
We’re really glad we could help you find what you needed quickly — even on a Sunday — and have everything ready for collection within 18 hours.
It’s wonderful to hear that your CPAP machine has made such a positive difference in your sleep and daily life. We’re also pleased you found the price competitive.
Thank you for the strong recommendation. We’re always here if you need anything further.
Kind regards,
SelfiMed UK Support Team
Reply from SelfiMed UK
Dear Ian,
Thank you for your order. We’re disappointed by your 2-star review, as it does not reflect the level of service you received.
Your parcel was collected within one hour of ordering and, according to FedEx tracking, reached Trinidad and Tobago since yesterday. This is an exceptionally fast dispatch and transit time for an international shipment.
Please note that delivery now depends on yourself and your local customs for clearance, which is outside our control. Once cleared, your parcel will be delivered promptly.
We pride ourselves on same-day dispatch and transparent tracking. Given the speed and accuracy of this order, we kindly ask you to reconsider your review, as it unfairly misrepresents our performance and commitment to customer satisfaction.
Kind regards,
SelfiMed UK
Excellent experience with SelfiMed UK
Excellent Service and Reliable Medical Supplies!
I’ve had a great experience with SelfiMed UK. Their range of medical supplies is extensive and high quality, with everything clearly labeled and easy to order.
September 10, 2025
Unprompted review
Reply from SelfiMed UK
Thank you, Ofentse, for your wonderful feedback.
We’re delighted to hear that you found our medical supplies high-quality, clearly labelled, and easy to order. Providing reliable products and a smooth experience is exactly what we aim for.
We truly appreciate your support and remain at your disposal for anything you may need.
Kind regards,
SelfiMed UK Support Team
I had a lovely experience with this…
I had a lovely experience with this company my order came on time and it was amazing customer service.
October 11, 2025
Unprompted review
Reply from SelfiMed UK
Thank you, Tatenda, for your kind feedback.
We’re very happy to hear that your order arrived on time and that you had an excellent customer service experience with us.
We truly appreciate your support and are here for you anytime.
Kind regards,
SelfiMed UK Support Team
Order came within days in perfect…
Order came within days in perfect condition no complaints
October 13, 2025
Unprompted review
Reply from SelfiMed UK
Thank you, Vanessa, for your positive feedback.
We’re glad to hear your order arrived within a few days and in perfect condition. No complaints is exactly what we aim for.
We appreciate your support and are here if you ever need anything.
Kind regards,
SelfiMed UK Support Team
They gave me great advice and even…
They gave me great advice and even suggested options that fit my budget. It’s rare to find such caring and attentive service these days.
I’ll definitely be coming back and highly recommend this place to anyone in need of reliable medical supplies and outstanding customer care.
October 3, 2025
Unprompted review
Reply from SelfiMed UK
Thank you so much for your 5-star review! We truly appreciate your trust in SelfiMed UK and are delighted you had a positive experience with us.
I truly appreciated the level of…
I truly appreciated the level of attention and support I received. It’s rare to find a place that combines great service with genuine compassion. Highly recommend to anyone looking for reliable medical equipment and exceptional service!
October 11, 2025
Unprompted review
Reply from SelfiMed UK
We’re so pleased to receive your 5-star rating! Your feedback means a lot to our team — thank you for choosing SelfiMed UK.
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