Selina Finance Reviews 

621
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and case managers for being extremely professional, friendly, and supportive throughout the entire loan application journey. People note that the service is remarkably fast, efficient, and straightforward, making it very easy to understand different financial options and secure funds quickly. Some reviewers were not happy with unexpected loan declinations, unexpected hard credit searches, and unhelpful customer service interactions from certain advisors. A few consumers also mentioned feeling rushed during phone calls, receiving blunt emails, or facing frustrating communication issues regarding the status of their requests.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a fast and efficient process from... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who keep them... See more

User experience

People report positive experiences with user experience, highlighting a simple and straightforward process... See more

Response time

Reviewers highlight positive aspects of response_time, consistently praising the fast turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... See more

Company replied

Rated 5 out of 5 stars

Have to say from start to finish each and every member of the team kept things simple and easy. You can tell Chloe actually cared for my personel circumstances and had everything in hand, and... See more

Company replied

Rated 5 out of 5 stars

We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Contact info

4.8

Excellent

TrustScore 5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(621)

260 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Understanding, helpful, great advice and support. Quick process from start to finish.

March 14, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Great customer service very easy to…

Great customer service very easy to deal with and from start to finish from first phone call to funds was two days. Very simple process couldn’t recommend enough!

March 26, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Great service

Chloe managed my case and delivered outstanding service from beginning to end. The process was quick, clear, and straightforward, and the support and communication were excellent throughout.

March 19, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Very helpful and understanding staff

March 24, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Simple, reliable and a trustworthy team

The simplicity of the process made it reasonably painless and I was amazed at how quick it was.
The really nice surprise for me was the staff I spoke with. Chloe was amazing and her personal insights helped massively. She provided good advice, in an easy to understand manner and there were no false promises - she and the team delivered exactly what they said they could and when the said they would...a seemingly rare thing nowadays.
Sam and Paige on the case manager teams were also really good and very helpful.

March 25, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

The process of applying was guided by…

The process of applying was guided by staff who are customer centred .

March 25, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Great company to deal with

I found the overall experience of working with Selina to be very straight forward and easy. James was extremely helpful and although I haven’t gone through the whole process yet….so far so good. Everyone I have spoken to has been super helpful and friendly.

March 25, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Staff are very professional and guide…

Staff are very professional and guide through the loan process, kept me updated, it took only few days to have funds in my account, Jack and Leanne were very supportive.

March 24, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Easy application

Easy application. The gent I spoke to on the phone was very proffesional and friendly.

March 24, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 4 out of 5 stars

Professional and sound advice

Professional and sound advice and went through options available in an understandable way
Funds obtained quickly and everyone was helpful and friendly

March 20, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. We’re always here if you need us again.

Rated 5 out of 5 stars

great service

great service

March 19, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Efficient prompt friendly service

Efficient prompt friendly service

March 19, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

James and Greg have very efficient in…

James and Greg have been very efficient in all aspects of communication and answering any questions or concerns. Thanks to all the team @ Selina.

March 16, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

The team at selina are extremely…

The team at selina are extremely helpful and knowledgeable, answer all questions and are very professional. From starting the application to receiving the loan, it's been smooth running.

March 18, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Great service!

Great and easy set up. Really helped us out in a short space of time. Would highly recommend.

March 18, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Selina finance have been the best

Selina finance have been the best, they have helped and advised making it all a smooth journey and explained everything so you understand. The staff are the nicest and helpful people you can come across and want to thank you so much.

March 17, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Both Chloe and Darcie have been great…

Both Chloe and Darcie have been great throughout this process, professional, friendly and polite.

A pleasure to deal with

March 16, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Professional and Friendly

From making the initial enquiry I was given an option to make an appointment to discuss needs and products available. This meant that my husband and I were able to set aside some time when it was convenient. The telephone call was received on time and David was extremely knowledgeable and helpful. Documentation was sent in a timely manner and the whole process has been seamless from the start. All extremely professional and friendly.

March 17, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Highly recommended

I can't thank the Team at Selina Finance enough for helping me arrange a HELOC. It took 4 days to receive the money after the application was agreed. Special thanks to David Spencer who crunched all the numbers, he was so patient and guided me through the process, explaining all the different permutations of the differrnet options and doing his due diligence. All the team are professional, friendly and helpful. The uploading of documents and signatures was done seamlessly online. I've been thinking about it for a year and wish I had done it sooner, I know its a cliche but a huge weight of worry has been lifted from my shoulders and cleared my mind. Huge thanks to them all.

February 27, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look