Selina Finance Reviews 

621
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and case managers for being extremely professional, friendly, and supportive throughout the entire loan application journey. People note that the service is remarkably fast, efficient, and straightforward, making it very easy to understand different financial options and secure funds quickly. Some reviewers were not happy with unexpected loan declinations, unexpected hard credit searches, and unhelpful customer service interactions from certain advisors. A few consumers also mentioned feeling rushed during phone calls, receiving blunt emails, or facing frustrating communication issues regarding the status of their requests.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a fast and efficient process from... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who keep them... See more

User experience

People report positive experiences with user experience, highlighting a simple and straightforward process... See more

Response time

Reviewers highlight positive aspects of response_time, consistently praising the fast turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... See more

Company replied

Rated 5 out of 5 stars

Have to say from start to finish each and every member of the team kept things simple and easy. You can tell Chloe actually cared for my personel circumstances and had everything in hand, and... See more

Company replied

Rated 5 out of 5 stars

We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Contact info

4.8

Excellent

TrustScore 5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(621)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish amazing staff kept me fully updated and couldn’t be any nicer. Darcie was faboulous and very helpful

March 13, 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish a big thankyou to you all, no problems always kept in touch if needed anything and kept us up to date

March 6, 2026
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Really great customer service and very…

Really great customer service and very easy process to follow. Chloe and Greg were great case managers and were really helpful in selecting the right product and made it a really simple process. Thanks so much!

March 2, 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Great !

Leanne went the extra mile to get our application through and kept us informed at all stages.

March 4, 2026
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Jack and Leanne were amazing

Jack and Leanne were amazing. They made the process very simple and took the time to explain things clearly and simply. This would have to be the best way to get a loan that I’ve used in years. The interest rates and repayments are very very reasonable - I’ll be recommending Selina to friends

March 2, 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Zainab was a massive help!

I work for a third party mortgage broker tle and i was simply blown away by the support and help shown by Zainab. it was essential we received a redemption statement to help close an application for a client. instead of getting it back in three working days Zainab turned it around within an hour! amazing work and we were able to help close on the deal with our client today! truly great work.

Special shout out also to our BDE Keely who is always on hand to help.

March 3, 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

I did not think this would be so simple…

I did not think this would be so simple!
Chloe and Darcie were fantastic!! Made everything easy and stress free.
Took just over 3 weeks from start to finish, that was only due to having to wait for the surveyor company. As soon as the surveyor company sent the report I had the funds in 24 hours!
I would highly recommended Selina Finance

February 25, 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

He was really kind to me and respectful…

He was really kind to me and respectful and seems to do more than I was expecting

February 26, 2026
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Excellent service

Selina Finance were very helpful throughout the whole process. Explained each stage well and offered good advice and ensured the funds were with us as early as possible. Would recommend.

February 20, 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Very friendly and helpful through the…

Very friendly and helpful through the process.

February 25, 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

What a fab quick process and helped us…

What a fab quick process and helped us loads professional and everything done in a couple weeks thank you

February 23, 2026
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Help with Loan

I recently worked with Selina Finance to secure a loan, and I couldn’t be more impressed with the level of service and support I received throughout the entire process. From my first enquiry to the final approval, their team was knowledgeable, attentive, and genuinely committed to helping me find the best solution for my needs.

They explained every step clearly, answered all my questions promptly, and made what could have been a stressful experience feel smooth and straightforward. The communication was excellent, and I always felt informed and confident in the decisions being made.
Thanks to JP and the team, I was able to secure the loan I needed efficiently and with complete peace of mind. I would highly recommend them to anyone looking for reliable, professional financial assistance — they truly went above and beyond.

February 13, 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Good service

Staff were well informed, professional and friendly. Process was easy. Outcome was quick. All in all pleased with the service from Selina Finance.

February 9, 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Professional advice

Professional advice, tailored to our needs and expectations.
Also fast resolution.
The fact that everything is completed online makes it an easier and better experience.
Thank you Scott and Darcie.

February 18, 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

They make sure you can afford a loan…

They make sure you can afford a loan and are very thorough

February 20, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Best decision made going with Selina…

Best decision made going with Selina Finance. Staff are super friendly and made the application process stress free! Would highly recommend 🌟 Very happy customer.

February 20, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Excellent, fast , friendly and efficient

Excellent Service – Fast, Friendly & Efficient

I had a fantastic experience from start to finish. The staff were friendly, efficient, knowledgeable, and incredibly helpful throughout the whole process. I called on Thursday and had the money in my account by Monday — I honestly couldn’t believe how quick and smooth it was.

This has been the most efficient way I’ve ever borrowed money, and I’m extremely happy with the service I received.

A special thank you to Chloe and Greg for their outstanding support — they were professional, reassuring, and made everything straightforward.

Top tip: prepare your income and outgoings beforehand and have your documents ready when you call. It makes the whole process even quicker and easier.

Highly recommend!

February 19, 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 1 out of 5 stars

I found them very pushy

I found them very pushy, he couldn't even get my finances right , and just kept blaming Experian credit score. He kept on that I needed to borrow more money etc. when I said I was going to think about it first, and talk to my family, he put the phone down on me. Very rude I wouldn't recommend you to any one . Was very unhappy with the service.

February 17, 2026
Unprompted review
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Reply from Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for. Based on our records, I can see that a member of our Complaints Department has already been in touch regarding your concerns. However, if you would like to discuss this further, please feel free to contact us at 020 4525 2127 or support@selinafinance.co.uk.

Rated 5 out of 5 stars

Selina Finance will change your life!

From the moment Chantelle Molloy and Natalie Fitzsimmons picked up our case, we were supported through the process. What we’ve been able to do with their help is completely life-changing! We cannot thank them and the Selina Finance team enough. The process is easy, non-judgmental and supportive throughout and Chantelle and Natalie were true gems! Thank you all.

February 17, 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 2 out of 5 stars

very stress full

very stress full. Taken over many days and keep asking for different documents. Each day was told just one more step. then next day another step is added.

February 17, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for taking the time to share your experience and for your honest feedback. We're sorry to hear that your journey with Selina was not perfect. We take all feedback seriously as we are committed to providing the best possible service. If you're open to discussing your experience further, please contact us directly at 020 4525 2127 or support@selinafinance.co.uk.

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