Always a little dubious about using new companies online, but no need in this instance. What they quoted is what they paid. Great communication and customer service. If you have an old phone you n... See more
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Review summary
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Reviews shaping this summary
Very efficient speedy service, placed the seller order on Thursday, received the label next day. Arrived with them on Saturday and they checked and payment confirmed same day. It wasn't a big nam... See more
Honestly, im beyond satisfied with their service. They've been sooo quick and efficient. They offered better rates compared to other companies e.g. mazuma mobile. They sent me the money a couple of... See more
I’ve been stung by so many of these phone recyclers, but I’ve no fault on this occasion. Really great service where you can choose to have a courier pick up your device for you. Really quick turnar... See more
Company details
Written by the company
We encourage the recycling of unwanted devices by offering a cash incentive for the recycling of unwanted electronic waste. Our mission is to prevent recyclable waste ending up in landfill, whilst also presenting the possibility of those less fortunate a chance to own electronics that they would usually be unable to afford. We offer cash price for unwanted mobile phones. We pay very competitive for used mobile phone. We also buy broken devices. Mobile Phone Recycling.
Contact info
Unit 2, UB2 4AY, Southall, United Kingdom
- 03301331312
- contact@sellmyphone.org
- sellmyphone.org
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Very straight forward to trade in my…
Very straight forward to trade in my phone. Good communication throughout although the bank holiday obviously delayed things a little.
September 4, 2026
Great company and received money…
Great company and received money quickly, will definitely use again.
August 28, 2026
EBay instead
As others have said, this company will try to scam you and exaggerate issues with your phone. They offered me 25 pounds for my iPhone 12Pro revised down from 100. The phone is second hand and it was in a good condition for its age (6 years).
I asked for return and sold it on EBay for £125! Don’t get scammed folks.
PS - they are also very articulate in the detail you receive regarding phone condition and I can see they are also at it here. Don’t feed the beast people.
September 3, 2026
Unprompted review
Reply from sellmyphone.org
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with the valuation provided for your device.
We have reviewed your order and the assessment carried out by our team. A detailed video showing the imperfections identified on the device was shared with you for your review, so that you could see the reasons behind the revised valuation.
As you requested the device to be returned, we subsequently arranged for it to be posted back to you.
We understand that a revised valuation may not always meet a customer's expectations. Our valuations are based on the condition and specifications of the device received and are assessed in accordance with the agreed criteria.
We always aim to provide clear information and evidence when an offer is revised, and we are sorry that the overall experience did not meet your expectations. We appreciate your feedback and will continue to work towards making our assessment process as transparent as possible.
Kind Regards,
SMP Team
Worst customer service I’ve ever dealt…
Worst customer service I’ve ever dealt with.
My phone arrived at around 11am and they didn’t even start checking it until about 4pm. Then at 5pm, not even an hour after saying they had received and checked it, they told me it was only worth £330 because of some marks on the screen and general wear and tear.
What annoys me is that they offered one of the highest prices, which is why I chose them in the first place. Then once they had my phone, the price suddenly dropped. It honestly feels like they offer a high price to get you to send your phone in and then lower it once they have it.
If I’d known, I would have gone with another company and happily taken £30 less rather than deal with this.
The lady I spoke to on the phone was also extremely rude, which just made the whole experience even worse.
Would definitely not recommend and I won’t be using them again.
August 28, 2026
Unprompted review
Reply from sellmyphone.org
Hello,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that you were disappointed with the service.
We completely understand why receiving a revised offer after sending your device to us can be frustrating, especially when you selected us based on the initial valuation. We would like to reassure you that our quotes are based on the condition selected by the customer, while the final valuation is determined after our team has physically inspected the device. Any difference in the offer is based on the condition identified during that assessment and is not intended to mislead or create an unexpected outcome.
We are particularly sorry to hear that your interaction with our team member left you feeling that you were treated rudely. This is certainly not the experience we want any customer to have, and we take feedback regarding our customer service seriously.
We value your feedback and understand that the experience did not meet your expectations. Our intention is always to provide a fair, transparent and straightforward service, and we are sorry that we fell short of that for you on this occasion.
Thank you again for sharing your experience. Your feedback will be taken on board as we continue to improve our service.
Kind Regards,
SMP Team
At the moment will give one star .
At the moment will give one star .
Requested to revalue my iPhone 15 pro, from promised £362 down to £270 ? Phone it’s mint condition , being kept in the case . Have pictures to prove.The valuation team says it’s got scratches all over the screen and scuffs on the metal border. Lies , lies , lies . In this scenario they should send pictures of proving their checks and why reducing in such a significant amount .If price won’t change requesting my device back . Will not recommend at all.
August 28, 2026
Unprompted review
Reply from sellmyphone.org
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the revised valuation, and we completely understand your concerns when the offer differs from the original quote.
We always aim to make our assessment process transparent. Following your request, an email was sent to you with detailed images showing the areas identified during our inspection, including the screen and metal frame, so that you could review the assessment for yourself.
After further reviewing the device and taking your concerns into consideration, we were also able to provide you with a slightly improved offer. We were pleased to receive a positive response from you regarding the revised offer, and subsequently agreed to proceed with the revised price. The agreed amount was then processed accordingly.
We understand that receiving a revised valuation can be disappointing, and we appreciate the opportunity to review and address your concerns.
Kind Regards,
SMP Team
Excellent service
Excellent service , best price, payment in full within a day of accepting the phone, highly recommend
August 27, 2026
Used sellmyphone for a good while…
Used sellmyphone for a good while excellent service from start to finish.
August 25, 2026
Fast payment, easy to deal with.
Sellmyphone offered me the best price for my phone. They provided a free shipping label for Royal Mail 24 delivery. I posted the phone on Thursday, got a text confirming receipt of phone on Friday and had the agreed amount of money in my account on Saturday. Very smooth transaction.
August 22, 2026
Amazing great price given for my used…
Amazing great price given for my used phone was really quick would definitely recommend and use again
August 13, 2026
They gave me a price I sent my phone…
They gave me a price I sent my phone off by post , after 2 days they agreed the original price and money in my bank the next day , very impressed with their service
August 19, 2026
Great price
Great price for my device once they received the device it was quickly processed, the communication was great.i hafca great all round experience
August 18, 2026
Swift service
Swift service. Delivered the postal pack next day. I received texts to update me when they’d received my device and that they were happy to pay the quoted price. Had money same day they received the device. Very good service.
August 17, 2026
Unprompted review
Disappointed
I sold my pixel 10 XL pro phone via compare and recycle site who passed this through to sellmyphone as a Pixel 10 pro.
Despite the phone being next to new with the box it was graded as B good. When I declined the fee they said I had to pay to return the device as it differed from the Pro 10 to Pro 10 XL
I ended up taking their derisory offer.
I would avoid these at all costs.
August 17, 2026
Unprompted review
Reply from sellmyphone.org
Hello,
Thank you for taking the time to share your experience, and we are sorry to hear that you were disappointed with the outcome.
We completely understand how concerning it can be when the final offer does not meet the expectations.
Regarding the return process, our return policy is designed to keep the process clear and consistent for all customers and to ensure that the terms agreed upon when the order is placed are applied fairly to everyone involved.
We appreciate your concerns regarding the device condition and model. If there were any concerns or misunderstandings regarding the assessment that you felt had not been properly addressed, we would have been more than happy to review them and provide further clarification had they been raised with us at the time.
We always aim to make the process as transparent and straightforward as possible, and we regret that on this occasion we were unable to meet your expectations.
Thank you again for your feedback. We value all customer feedback and will continue working to improve the experience we provide.
Kind Regards,
SMP Team
Did what they're supposed to
Offered me a price, picked up the phone, paid the price they'd offered 48hrs later. Refreshingly free of messing around.
August 10, 2026
True to there word
August 15, 2026
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