Sendabox srl Reviews 8,669

My package directed to the UK, came back to me without going out of Italy. All the documentation was in the trasparent pocket, following the instructions I was provided. No conclusion or serious information from the SEND A BOX since the 1st of April where I made my request. I also sent a few reminders since then, but the response is always the same: we sent a request to the competent service. I am very dissapointed since I haven't receive any exact ifnormation about what document was missing (the package returned without documents and the embalage all ripped up) and I am not even saying about the refund...

Edit from 21/10/2021 After my review I was immediately contacted for the refund, in response to my request. Thank you.

servizio IMPECCABILE, puntuale ed economico. Invito tutti a diffidare delle recensioni negative, probabilmente scritte in mala fede o da qualche competitor. Assistenza via Facebook Messenger SUPERBA e immediata.

Really bad service. Booked the parcel on Thursday and never been collected. They don't have a phone number, very slow to reply by email and when then reply they only say that they have booked the collection for the next day (Never happened!!). Avoid them. I have requested a refund and they said it will take a 30 days to receive my money. Non usateli, servizio molto scarso e senza un numero di telefono con cui parlare. Il pacco non é stato mai ritirato.

Really Bad service, products destroyed inside the box,

Forget about the customer service team. If you have an issue and get in touch with them they are completely useless and disinterested. The website keep crashing. Prices are competitive but the service overall is a disaster.

Worst company ever. had to pay twice for a service, never got refund. Now they are asking me to pay extra with out a valid motivation
AVOID

DO NOT USE THIS COMPANY. Customer service is non existent. My parcel is lost and they don't care. Don't use them if you care about your package. Go direct with the courier instead. I wish I had done this. ZERO STARS

Truly a bewildering experience, an useless service. don't waste your money because when the service is not successful. they simply disappear!
the customer service is not professional and absolutely inefficient (almost non-existent).
highly very not recommended!

Excellente Company (for my current needs) - costs less than official post. They come and pick up evertyhing, they deliver . . . .and where there are problems they reimburse (with credit - though you might need to insist with precision). Very happy! Locally there is supplier (mailboxes) that asks 3-4 times more money, and to go to DHL is a hassle (and costs more). The might have problems with international deliveries (in particular due to Covid, possibly).

Very bad company! Don’t waste your money because they will keep your money but never came to pick the Pack and after that they never will reimburse you!
Call center not professional and they never andare on your email if you ask anythink !
Run away from SENDABOX !
If you like LOSE your money chose SENDABOX AND THEY WILL LET YOU DO IT !

After a month, they didn’t refund me for the shipping that has never gone through. I had to cancel it and they reassured me they would reimburse me. I’ve sent them over 10 emails (nobody replied!!!), talked to their customer service many times. Everyone promised to take care of this problem and open a complaint with their refunds department, but nothing happened. They can’t connect me to anyone who is able to deal with this problem. All they do is forward my requests...

Best service ever! Keep up the good work. I'll be using you again!!
Miglior servizio finora! Continuate così, tornerò da voi per la prossima spedizione!!

This was a very bad experience. The system indicated that the payment did not went through and the process was interrupted. In reality, the payment went through and I received only a partial refund after several months.
Never, ever again ...

tutto ok, no problem

Disponibilità dell'assistenza e tariffe vantaggiose.

Efficiente!
Encomiabile!
Economico!

God forbid you need any customer service from this company.
Bought the service, couldn't use it and cancelled, was said I would have a refund.
It has been a month and all they say is that "it's being proccessed", no information whatsoever, it's like talking to a robot.
The latest stunt was telling me the refund was done and no money showed up in my account.

Do not recommend! You can get better companies for almost the same price, don't be a fool to trust this one.

Precisione, disponibilità, cortesia, informazioni esatte.